Caseware Cloud incident
Cloud-based Engagement Solutions, Major Outage for United States users
Caseware Cloud experienced a critical incident on September 29, 2025 affecting Cloud-based Engagement Solutions, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 29, 2025, 07:19 PM UTC
We are experiencing a Major Outage of our Cloud-based Engagement Solutions in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- investigating Sep 29, 2025, 07:53 PM UTC
Continuing to investigate the outage of our Cloud-based Engagement Solutions service(s). At this moment no additional information is available, we will keep you informed as new information becomes available.
- monitoring Sep 29, 2025, 08:32 PM UTC
Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Sep 29, 2025, 09:19 PM UTC
Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.