Cadmium Outage History

Started Oct 16, 2026, 08:54 PM UTC· resolved Oct 19, 2026, 01:18 PM UTC

1. investigating Oct 16, 2026, 08:54 PM UTC

   We are currently investigating an issue affecting the ability for some users to access myCadmium. We will provide an update within the next 30 minutes.

2. identified Oct 16, 2026, 09:06 PM UTC

   This issue has been identified and we are actively working to restore access for all users.

3. monitoring Oct 16, 2026, 09:29 PM UTC

   A fix has been implemented and we are monitoring the results. All users should now be able to access myCadmium.

4. resolved Oct 19, 2026, 01:18 PM UTC

   This incident has been resolved and access has been restored for all users.

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Started Oct 14, 2026, 05:35 PM UTC· resolved Oct 15, 2026, 05:55 PM UTC

1. investigating Oct 14, 2026, 05:35 PM UTC

   We are currently investigating an issue with Elevate that is causing degraded performance for some users. We will provide an update within the next 30 minutes.

2. monitoring Oct 14, 2026, 05:56 PM UTC

   A root cause has been identified and steps have been taken to resolve the performance issues. We are continuing to monitor performance.

3. resolved Oct 15, 2026, 05:55 PM UTC

   This issue has been resolved. Elevate performance has returned to normal.

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Started Oct 12, 2026, 03:55 PM UTC· resolved Oct 14, 2026, 06:01 PM UTC

1. investigating Oct 12, 2026, 03:55 PM UTC

   We are currently investigating an issue for iOS users that prevents login for events with custom app-only integrations. We will provide updates as available.

2. monitoring Oct 12, 2026, 04:01 PM UTC

   The issue has been identified, a fix has been implemented and we are monitoring the system to ensure login access continues to work correctly.

3. resolved Oct 14, 2026, 06:01 PM UTC

   This incident has been resolved and iOS users for the impacted events are now able to log in without issue.

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Started Oct 01, 2026, 09:20 PM UTC· resolved Oct 08, 2026, 05:59 PM UTC

1. investigating Oct 01, 2026, 09:20 PM UTC

   Our team is aware there is a service disruption and is working swiftly to identify the root cause.

2. identified Oct 01, 2026, 09:22 PM UTC

   The root cause has been identified, and our team is working as quickly as possible to fix the issue. Thank you for your patience! We will provide an update as soon as we have more information.

3. monitoring Oct 01, 2026, 09:27 PM UTC

   A fix has been put in place, and service has been restored. Our team is continuing to monitor the system. If you are still experiencing issues, please notify your project manager.

4. resolved Oct 08, 2026, 05:59 PM UTC

   This issue has been resolved.

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Started Sep 14, 2026, 02:28 PM UTC· resolved Sep 17, 2026, 01:36 PM UTC

1. investigating Sep 14, 2026, 02:28 PM UTC

   We are currently investigating an issue with Eventscribe Onsite regarding degraded performance when searching attendee records. We will provide an update within the next 30 minutes.

2. investigating Sep 14, 2026, 03:06 PM UTC

   We are continuing to investigate the issue within Eventscribe Onsite causing degraded performance when searching attendee records. We will provide an update within the next 30 minutes.

3. monitoring Sep 14, 2026, 03:47 PM UTC

   The issue with Eventscribe Onsite regarding degraded performance when searching attendee records has been identified. It is no longer causing issues with searchs and we are monitoring to ensure quality performance continues.

4. resolved Sep 17, 2026, 01:36 PM UTC

   The issue affecting attendee record search performance in Eventscribe Onsite has been resolved. We've optimized how searches run, and performance has returned to normal.

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Started Sep 10, 2026, 04:21 PM UTC· resolved Sep 11, 2026, 01:43 PM UTC

1. investigating Sep 10, 2026, 04:21 PM UTC

   We are investigating an issue causing some product and speaker files to be missing. This issue does not seem to be affecting all users, but affected users may not be able to view or download these files. We will provide an update within the next hour on an update.

2. investigating Sep 10, 2026, 05:19 PM UTC

   We are continuing to investigate the root cause of this issue. We will provide another update within the hour.

3. investigating Sep 10, 2026, 06:54 PM UTC

   We are continuing to investigate the root cause of this issue. We will provide another update as soon as we have more information.

4. monitoring Sep 10, 2026, 08:34 PM UTC

   We have identified the cause of the missing product and speaker files and applied a fix. Affected files should now be loading normally. If you continue to see missing files, please contact support.

5. resolved Sep 11, 2026, 01:43 PM UTC

   This issue has been resolved. The cause was a problem with external access to the CDN serving our cloud file storage service, which prevented some product and speaker files from loading. Access has been restored and all affected files are available again.

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Started Aug 12, 2026, 03:58 PM UTC· resolved Sep 10, 2026, 04:21 PM UTC

1. investigating Aug 12, 2026, 03:58 PM UTC

   We are currently investigating an issue regarding emails reminder being sent for past events. We will provide an update within the next 30 minutes.

2. identified Aug 12, 2026, 04:28 PM UTC

   Our team has identified the root cause of the issue and is working on a fix. We will provide another update within an hour.

3. identified Aug 12, 2026, 05:50 PM UTC

   Our team has identified the root cause and developed a fix to stop past event emails from sending. We're validating the fix now and will provide another update in an hour.

4. identified Aug 12, 2026, 08:21 PM UTC

   Testing is still in progress and we're targeting a release once validation is complete. We'll follow up with another update in the morning.

5. monitoring Aug 13, 2026, 01:24 PM UTC

   We deployed the fix this morning and have been monitoring closely since. Past event emails are no longer being triggered, and we don't expect any further impact. Thank you for your patience while we worked through this.

6. resolved Sep 10, 2026, 04:21 PM UTC

   This incident has been resolved.

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Started Aug 12, 2026, 01:26 PM UTC· resolved Aug 12, 2026, 05:56 PM UTC

1. investigating Aug 12, 2026, 01:26 PM UTC

   We are currently investigating an issue regarding Eventscribe registration APIs that is impacting the connection with the Eventscribe Website and App and Check-in and Badging. We will provide an update within the next hour.

2. identified Aug 12, 2026, 01:57 PM UTC

   We have identified the cause associated with the Eventscribe Registration API that is impacting the connection with Website and App and are working on a fix. We will provide an update within the next hour.

3. monitoring Aug 12, 2026, 02:54 PM UTC

   A fix to the Eventscribe Registration API has been implemented and we are monitoring the system to confirm everything is working as expected. An update will be provided shortly.

4. resolved Aug 12, 2026, 05:56 PM UTC

   A release deployed on 8/11/2026 at 9:30 PM Eastern to the website/app database caused a failure within Registration-Website syncing that impacted the updating or creation of any registrants within Website/App. An update was made on 8/12/2026 at 10:45 AM Eastern to resolve this issue and syncing is now working as expected.

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Started Jul 28, 2026, 06:25 PM UTC· resolved Aug 10, 2026, 05:33 PM UTC

1. identified Jul 28, 2026, 06:25 PM UTC

   We're aware of an issue affecting how credits report to CE Broker for session-based events (such as RSS or series activities). When multiple sessions share a course, CE Broker can combine their hours, so a single session may show the full event's total instead of its own. We've identified the cause and our team is actively working on a fix. Credits already earned are safe, and we'll correct the reporting as part of the fix. We'll post an update here as soon as the fix is live. Thanks for your patience.

2. identified Jul 29, 2026, 01:44 PM UTC

   We've identified the fix for the CE Broker credit reporting issue affecting session-based events, and it's now moving through our QA process. We're committed to releasing it as soon as it's ready. Credits already earned remain safe, and we'll correct the reporting as part of the fix. We'll keep you posted here as soon as it's live. Thanks for your continued patience.

3. identified Jul 31, 2026, 01:28 PM UTC

   We're continuing to validate the fix for the CE Broker credit reporting issue affecting session-based events. Testing is going well, and we're committed to including this fix in our upcoming Standard Core Release in August. We'll keep you posted here as soon as it's live. Thanks for your continued patience.

4. resolved Aug 10, 2026, 05:33 PM UTC

   We have resolved the issue with how credits report to CE Broker and it is available in our EthosCE 7.107 release.

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Started Jul 27, 2026, 03:29 PM UTC· resolved Jul 29, 2026, 01:38 PM UTC

1. investigating Jul 27, 2026, 03:29 PM UTC

   We are currently investigating reports of iOS app stats data being under counted for the attendee Eventscribe Mobile App. We do not believe Android device are affected. We are continuing to investigate and provide an update when available. Next update by: July 27 at 12:30 PM ET.

2. identified Jul 27, 2026, 04:43 PM UTC

   We've identified an issue affecting how app statistics were captured for iOS devices. Beginning on April 8, 2026, a change reduced how frequently some iOS activity was recorded for apps on the 26.04.08 build or later. As a result, a portion of statistics from that period may be incomplete. Android was not affected. Data for Android devices has continued to report as expected throughout this period. A fix is in progress and we expect a resolution shortly. Our next update will be tomorrow morning.

3. identified Jul 28, 2026, 02:34 PM UTC

   We've confirmed a fix for the iOS app statistics issue affecting the Eventscribe Mobile App. We'll release the update to the App Store later today. We appreciate your patience while we resolved this, and we'll post a final update once the release is live.

4. resolved Jul 29, 2026, 01:38 PM UTC

   This issue has been resolved and is included in our most recent mobile app release. Earlier, a change reduced how frequently some iOS activity was recorded for apps on the 26.04.08 build or later, beginning April 8, 2026. As a result, a portion of statistics from that period may be incomplete. To see the fix, users need to be on version 26.07.28 or later. We recommend updating to the latest version to ensure app statistics are captured as expected going forward. Android was not affected and continued to report as expected throughout.

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Started Jun 22, 2026, 02:43 PM UTC· resolved Jun 22, 2026, 09:46 PM UTC

1. identified Jun 22, 2026, 02:43 PM UTC

   We are aware of a connectivity issue currently affecting some customers. Cloudflare, one of our third-party network providers, is experiencing service disruptions that may impact access to Cadmium products. Our team is monitoring the situation closely and will continue to provide updates as more information becomes available. Thank you for your patience while Cloudflare works to resolve the issue.

2. monitoring Jun 22, 2026, 04:39 PM UTC

   Cloudflare has reported that traffic engineering efforts have successfully mitigated the majority of congestion and packet drops. Cadmium services are now largely stable, though a small number of customers may still experience intermittent errors, particularly for services with origins in North America. We are continuing to monitor the situation closely and will provide additional updates as the remaining impact is fully resolved.

3. monitoring Jun 22, 2026, 08:41 PM UTC

   Cadmium services are currently stable following the earlier Cloudflare-related connectivity issue. Cloudflare has reported that traffic engineering efforts have mitigated the majority of congestion and packet drops, and we are continuing to monitor for any residual impact. We will keep this notice open while we confirm continued stability.

4. resolved Jun 22, 2026, 09:46 PM UTC

   This issue has been resolved. Cadmium services have remained stable following Cloudflare’s mitigation efforts, and we are no longer observing related connectivity issues. We will continue standard monitoring and appreciate your patience.

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Started May 27, 2026, 01:59 PM UTC· resolved May 28, 2026, 01:25 PM UTC

1. investigating May 27, 2026, 01:59 PM UTC

   We are aware of an issue where some customers are reporting that data is not being populated in their analytics dashboards. Our team is actively investigating the issue and working to identify the root cause. We will provide additional updates as more information becomes available.

2. identified May 27, 2026, 02:56 PM UTC

   We have identified the root cause of the issue impacting analytics dashboard data population. The issue was caused by a breaking change introduced in the API of one of our third-party vendors. Our team is actively working on implementing the necessary updates to restore normal data processing as quickly as possible. We will continue to provide updates as progress is made.

3. monitoring May 27, 2026, 03:53 PM UTC

   Our team has implemented a fix for the analytics dashboard data population issue, and the changes are currently undergoing QA testing. We will provide additional updates as testing is completed and deployment timing is confirmed.

4. monitoring May 27, 2026, 04:47 PM UTC

   We have successfully applied and validated the fix for a subset of customers. Deployment of the fix to all customers is now underway. Due to the scope of the rollout, it will take some time for the changes to fully propagate across all environments. We will continue to provide updates as deployment progresses.

5. monitoring May 27, 2026, 06:07 PM UTC

   The issue impacting analytics dashboard data population has been resolved. The fix has now been deployed to all customers, and we are continuing to monitor the system to ensure everything is functioning as expected.

6. resolved May 28, 2026, 01:25 PM UTC

   The issue impacting analytics dashboard data population has been fully resolved. After a period of monitoring, we have confirmed that the system is functioning as expected and all dashboards are populating data normally.

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Started May 08, 2026, 07:44 PM UTC· resolved May 08, 2026, 07:44 PM UTC

1. resolved May 08, 2026, 07:46 PM UTC

   Incident window: 5/7/2026 9:02 PM ET – 5/8/26 7:40 AM ET Last night, EthosCE LMS sites experienced intermittent 500 errors on pages that use search functionality. The issue has been resolved and all sites are operating normally. What happened At 9:02 PM ET, one of the data nodes in the OpenSearch cluster supporting EthosCE became unavailable. The remaining nodes were near disk capacity, which prevented the cluster from automatically rebalancing and self-healing. At 4:51 ET, the original node came back online and sites were operational. While the system was online, the replicas were still in a bad state and could not handle a failover. At 7:41, space was added to the replicas and they were fully operational again. Impact Between 9:02 PM ET on 5/7 and 4:51ET on 5/8, intermittent 500 errors on EthosCE LMS pages that rely on the Drupal Search API. After 4:51 ET, all site were fully operational again. Course content, user accounts, and non-search functionality were not affected. No data was lost. Resolution Engineering restored the failed node and brought the cluster back to a healthy state. Search-dependent pages have been verified as functioning normally. We apologize for the disruption and appreciate your patience.

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Started May 08, 2026, 12:00 AM UTC· resolved May 08, 2026, 12:00 AM UTC

1. resolved May 08, 2026, 03:34 PM UTC

   Incident window: 5/7/26 8:15 PM PM PDT – 8:57 PM ET Yesterday evening, customers experienced widespread errors and timeouts when using the platform. Service has been fully restored. What happened Our primary database became overloaded under heavy concurrent activity, causing requests to stall. The system failed over standby database at 8:27 PM ET, which resolved the database issue. However, our application servers did not automatically reconnect to the new database and had to be replaced with fresh instances to restore service. Impact • Elevated errors and timeouts across the platform • Service restored progressively as new application servers came online • No data was lost Resolution Full service was restored by 8:57 PM ET and the platform has been stable since.

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Started Apr 28, 2026, 07:23 PM UTC· resolved Apr 30, 2026, 02:01 PM UTC

1. identified Apr 28, 2026, 07:23 PM UTC

   We are currently experiencing an issue affecting the course catalogue in EthosCE, which may prevent it from loading properly. This appears to be related to an issue with a third-party service we rely on, and we are actively working with them to resolve it as quickly as possible. We will continue to share updates here as we learn more. Thank you for your patience while we work to restore full service.

2. identified Apr 29, 2026, 01:38 PM UTC

   We are continuing to experience an issue affecting the course catalogue in EthosCE, which may prevent it from loading properly. This appears to be related to an issue with a third-party service we rely on, and we are continuing to work with them to resolve it as quickly as possible. We will continue to share updates here as we learn more. Thank you for your patience while we work to restore full service.

3. monitoring Apr 29, 2026, 03:18 PM UTC

   The issue affecting the course catalogue in EthosCE has been fully resolved. The root cause was identified as a disruption with a third-party service, which has now been addressed. The course catalogue is loading normally and all related functionality has been restored.

4. resolved Apr 30, 2026, 02:01 PM UTC

   This issue is now resolved. The course catalogue in EthosCE is fully operational, and no further action is required.

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Started Apr 20, 2026, 03:34 PM UTC· resolved Apr 20, 2026, 04:42 PM UTC

1. identified Apr 20, 2026, 03:34 PM UTC

   We are aware of an issue causing the dashboard widgets to not display within Eventscribe Onsite. We have identified the issue and are working on a resolution. We'll provide an update when we next have additional information.

2. resolved Apr 20, 2026, 04:42 PM UTC

   This issue has been resolved and dashboard widgets are now displaying within Eventscribe Onsite.

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Started Apr 13, 2026, 06:13 PM UTC· resolved Apr 16, 2026, 02:50 PM UTC

1. investigating Apr 13, 2026, 06:13 PM UTC

   Our team is aware there is a service disruption causing some issues with report generation within Eventscribe Registration and is working swiftly to identify the root cause.

2. identified Apr 13, 2026, 06:42 PM UTC

   The root cause has been identified, and our team is working as quickly as possible to fix the issue. Thank you for your patience! We will provide an update as soon as we have more information.

3. identified Apr 13, 2026, 07:13 PM UTC

   We are continuing to work on a fix for this issue.

4. monitoring Apr 13, 2026, 07:54 PM UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring Apr 13, 2026, 07:54 PM UTC

   We are continuing to monitor for any further issues.

6. investigating Apr 13, 2026, 08:11 PM UTC

   Our team is aware of additional service disruptions causing some issues with report generation within Eventscribe Registration and is working swiftly to identify the root cause.

7. monitoring Apr 13, 2026, 08:33 PM UTC

   A fix has been implemented and we are monitoring the results.

8. monitoring Apr 13, 2026, 08:33 PM UTC

   We are continuing to monitor for any further issues.

9. resolved Apr 16, 2026, 02:50 PM UTC

   This incident has been resolved.

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Started Feb 23, 2026, 08:20 PM UTC· resolved Feb 24, 2026, 01:48 PM UTC

1. investigating Feb 23, 2026, 08:20 PM UTC

   Our team is aware there is a service disruption and is working swiftly to identify the cause. Thank you for your patience.

2. investigating Feb 23, 2026, 08:35 PM UTC

   Our team is still working to identify the cause of the service disruption. We will provide an update as soon as we have more information. Thank you for your patience.

3. investigating Feb 23, 2026, 08:50 PM UTC

   Our team is still working to identify the cause of the service disruption. We will provide an update as soon as we have more information. Thank you for your patience.

4. investigating Feb 23, 2026, 09:05 PM UTC

   Our team is still working to identify the cause of the service disruption. We will provide an update as soon as we have more information. Thank you for your patience.

5. investigating Feb 23, 2026, 09:20 PM UTC

   Our team is still working to identify the cause of the service disruption. We will provide an update as soon as we have more information. Thank you for your patience.

6. investigating Feb 23, 2026, 09:35 PM UTC

   Our team is still working to identify the cause of the service disruption. We will provide an update as soon as we have more information. Thank you for your patience.

7. identified Feb 23, 2026, 09:44 PM UTC

   The root cause has been identified, and our team is working as quickly as possible to fix the issue. Thank you for your patience! We will provide an update as soon as we have more information.

8. identified Feb 23, 2026, 10:00 PM UTC

   The root cause has been identified, and our team is working as quickly as possible to fix the issue. Thank you for your patience! We will provide an update as soon as we have more information.

9. monitoring Feb 23, 2026, 10:15 PM UTC

   A fix has been put in place, and service is actively being restored. Our team is continuing to monitor the system. We will provide an update as soon as we have more information. Thank you for your patience.

10. monitoring Feb 23, 2026, 10:25 PM UTC

    A fix has been put in place, and service is actively being restored. Our team is continuing to monitor the system. We will provide an update as soon as we have more information. Thank you for your patience.

11. monitoring Feb 23, 2026, 10:30 PM UTC

    A fix has been put in place, and service has been restored. Our team is continuing to monitor the system. If you are still experiencing issues, please notify your project manager.

12. resolved Feb 24, 2026, 01:48 PM UTC

    The issue has been resolved. We will share root cause analysis as soon as possible.

13. postmortem Feb 24, 2026, 04:49 PM UTC

    On February 23, 2026, between 3:00 PM and 5:30 PM EST, a network configuration change caused a temporary service disruption. Some users may have experienced timeouts or errors during this window. The issue was identified and resolved, and full service was restored at 5:30 PM EST. No data was lost or compromised. We are reviewing our change management procedures to prevent similar disruptions in the future.

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Started Nov 18, 2025, 11:55 AM UTC· resolved Nov 18, 2025, 09:28 PM UTC

1. identified Nov 18, 2025, 11:55 AM UTC

   We are monitoring an issue with Cloudflare that is disrupting access to some Cadmium services. Cloudflare status can be checked at www.cloudflarestatus.com and we will update this page when we have more information.

2. monitoring Nov 18, 2025, 02:51 PM UTC

   Cloudflare has implemented a fix and is reporting that service is returning to normal. We will continue to monitor the situation.

3. identified Nov 18, 2025, 03:16 PM UTC

   We are aware of disrupted service to EthosCE and are investigating.

4. monitoring Nov 18, 2025, 06:14 PM UTC

   EthosCE service has been restored. Our team is continuing to monitor the system. If you are still experiencing issues, please notify support.

5. resolved Nov 18, 2025, 09:28 PM UTC

   The issue has been resolved. We will share root cause analysis as soon as possible.

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Started Sep 24, 2025, 02:34 PM UTC· resolved Sep 25, 2025, 07:42 PM UTC

1. investigating Sep 24, 2025, 02:34 PM UTC

   We are actively investigating reports of degraded performance on Elevate sites. The team is working diligently to identify the root cause and provide a fix to this issue. Thank you for your patience.

2. investigating Sep 24, 2025, 03:50 PM UTC

   We are continuing to investigate degraded performance on Elevate sites. The team is working diligently to identify the root cause and provide a fix to this issue. Thank you for your patience.

3. identified Sep 24, 2025, 04:33 PM UTC

   Our team has identified the root cause of the degraded performance and is working diligently to provide a fix to this issue. Thank you for your patience.

4. monitoring Sep 24, 2025, 04:51 PM UTC

   A fix has been put in place, and service has been restored. Our team is continuing to monitor the system.

5. resolved Sep 25, 2025, 07:42 PM UTC

   The issue has been resolved. We will share root cause analysis as soon as possible.

6. postmortem Sep 29, 2025, 04:09 PM UTC

   On September 24, Elevate services experienced performance degradation due to a third-party provider’s inability to handle increased traffic on a specific site, which subsequently impacted our platform. Service performance returned to normal after a system restart. To prevent similar issues, we have opened a ticket with our engineering team to implement safeguards, strengthen monitoring, and improve resiliency going forward.

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Started Sep 15, 2025, 05:03 PM UTC· resolved Sep 22, 2025, 06:06 PM UTC

1. investigating Sep 15, 2025, 05:03 PM UTC

   Our team has identified an issue related to the BadgeCert API causing earned badges for a user to be unavailable at this time. We’re monitoring the situation closely and will provide updates as more information is available.

2. identified Sep 17, 2025, 01:52 PM UTC

   Our team has identified an issue related to the BadgeCert API causing earned badges for a user to be unavailable at this time. We’re working on a solution to this situation and will provide updates as more information is available.

3. resolved Sep 22, 2025, 06:06 PM UTC

   Our team has fixed an issue related to the BadgeCert API issue. Users are now able to see their earned badges.

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Started Sep 05, 2025, 07:14 PM UTC· resolved Sep 05, 2025, 08:54 PM UTC

1. identified Sep 05, 2025, 07:14 PM UTC

   We're currently experiencing issues with our phone system, which may prevent calls from connecting or being answered promptly. Our team is actively working to resolve the problem. In the meantime, we recommend reaching out via email or by opening a support ticket for the fastest response. We appreciate your patience and understanding.

2. resolved Sep 05, 2025, 08:54 PM UTC

   The issue with our phone system has been resolved, and all services are now operating normally. We appreciate your patience while we worked to address the problem and apologize for any inconvenience this may have caused. Thank you for your understanding.

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Started Aug 21, 2025, 06:30 PM UTC· resolved Aug 21, 2025, 08:00 PM UTC

1. monitoring Aug 21, 2025, 06:30 PM UTC

   Cloudflare is reporting performance issues in their Ashburn, Virginia data center. This may result in slower-than-normal response times from some Cadmium applications.

2. resolved Aug 21, 2025, 08:00 PM UTC

   This incident has been resolved.

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Started Aug 12, 2025, 06:02 PM UTC· resolved Aug 14, 2025, 03:00 PM UTC

1. investigating Aug 12, 2025, 06:02 PM UTC

   We are currently investigating an issue causing intermittent outages for some EthosCE customers.

2. identified Aug 12, 2025, 08:04 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Aug 13, 2025, 02:18 AM UTC

   A fix has been put in place, and service has been restored. Our team is continuing to monitor the system. If you are still experiencing issues, please notify your project manager.

4. monitoring Aug 13, 2025, 02:34 PM UTC

   The issue with intermittent outages has been resolved. Some EthosCE customers may not be able to view logs at this time, however, we expect logging will be restored within the next 24 hours.

5. resolved Aug 14, 2025, 03:00 PM UTC

   Logging has been fully restored amd this issue has been resolved.

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Started Aug 05, 2025, 07:01 PM UTC· resolved Aug 14, 2025, 03:00 PM UTC

1. investigating Aug 05, 2025, 07:01 PM UTC

   We are currently aware that some customers may be experiencing intermittent issues with Education Harvester. Our team is actively monitoring the situation and investigating to better understand the cause. We appreciate your patience and will provide updates as more information becomes available.

2. monitoring Aug 05, 2025, 08:38 PM UTC

   Standard service has been restored. Our team is actively monitoring the system to ensure stability.

3. resolved Aug 14, 2025, 03:00 PM UTC

   This incident has been resolved.

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