Buildertrend Outage History

Buildertrend is up right now

Buildertrend had 22 outages in the last 2 years totaling 54h 27m of downtime, averaging 0.9 incidents per month.

There were 22 Buildertrend outages since December 17, 2024 totaling 54h 27m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.buildertrend.net

Minor October 2, 2026

Some estimating features may be impacted.

Detected by Pingoru
Oct 02, 2026, 12:27 PM UTC
Resolved
Oct 02, 2026, 02:02 PM UTC
Duration
1h 34m
Affected: Buildertrend.net
Timeline · 4 updates
  1. investigating Oct 02, 2026, 12:27 PM UTC

    We are currently tracking an issue where some estimating features within our platform may be affected by an outage.

  2. identified Oct 02, 2026, 12:56 PM UTC

    We have isolated the issue and are working to restore services.

  3. monitoring Oct 02, 2026, 01:24 PM UTC

    A solution has been deployed. We're monitoring to confirm full functionality.

  4. resolved Oct 02, 2026, 02:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 30, 2026

QuickBooks connection errors

Detected by Pingoru
Sep 30, 2026, 01:02 PM UTC
Resolved
Sep 30, 2026, 01:39 PM UTC
Duration
36m
Affected: Intuit QuickBooks Online Integration
Timeline · 3 updates
  1. investigating Sep 30, 2026, 01:02 PM UTC

    We are currently having issues connecting to QuickBooks.

  2. monitoring Sep 30, 2026, 01:18 PM UTC

    It appears the issue has been resolved; we are continuing to monitor.

  3. resolved Sep 30, 2026, 01:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 3, 2026

Quickbooks Online Errors

Detected by Pingoru
Sep 03, 2026, 01:54 PM UTC
Resolved
Sep 03, 2026, 02:57 PM UTC
Duration
1h 3m
Affected: Intuit QuickBooks Online Integration
Timeline · 2 updates
  1. monitoring Sep 03, 2026, 01:54 PM UTC

    We are currently seeing errors coming back from our Intuit Quickbooks Online integration. We are monitoring and will provide information as we are made aware.

  2. resolved Sep 03, 2026, 02:57 PM UTC

    Users have reported and we have verified connections have been restored!

Read the full incident report →

Major September 1, 2026

The QuickBooks Online APIs are returning intermittent 503 timeout errors

Detected by Pingoru
Sep 01, 2026, 08:57 PM UTC
Resolved
Sep 02, 2026, 11:15 AM UTC
Duration
14h 17m
Affected: Intuit QuickBooks Online Integration
Timeline · 7 updates
  1. investigating Sep 01, 2026, 08:57 PM UTC

    QuickBooks are currently investigating this issue.

  2. investigating Sep 01, 2026, 09:00 PM UTC

    https://status.developer.intuit.com/incidents/ppq8m14fqzq5

  3. investigating Sep 01, 2026, 09:25 PM UTC

    Intuit Quickbooks is currently unable to process any requests. You may be experiencing issues of spinning or receiving errors when working on jobs currently linked to QBO. Please visit our status page and subscribe to updates as Intuit works to resolve. https://status.buildertrend.net/

  4. monitoring Sep 02, 2026, 12:26 AM UTC

    We are continuing to monitor the ongoing Intuit outage.

  5. monitoring Sep 02, 2026, 01:59 AM UTC

    We're awaiting resolution from Intuit's response team and will update our status page as we are notified.

  6. monitoring Sep 02, 2026, 02:00 AM UTC

    We are continuing to monitor for any further issues.

  7. resolved Sep 02, 2026, 11:15 AM UTC

    Confirmed the incident is resolved.

Read the full incident report →

Major September 1, 2026

Intermittent Issues

Detected by Pingoru
Sep 01, 2026, 05:50 PM UTC
Resolved
Sep 01, 2026, 06:25 PM UTC
Duration
34m
Affected: Buildertrend.net
Timeline · 3 updates
  1. investigating Sep 01, 2026, 05:50 PM UTC

    Our service provider is reporting issues impacting our application. We have reported the issue and are tracking on it carefully. We appreciate you patience and will inform you when service has been restored.

  2. monitoring Sep 01, 2026, 06:07 PM UTC

    The issue has been resolved; continuing to monitor.

  3. resolved Sep 01, 2026, 06:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 1, 2026

Intermittent issues logging in

Detected by Pingoru
Sep 01, 2026, 03:42 PM UTC
Resolved
Sep 01, 2026, 04:21 PM UTC
Duration
39m
Affected: Buildertrend.net
Timeline · 3 updates
  1. investigating Sep 01, 2026, 03:42 PM UTC

    Our service provider is reporting issues impacting our application. We have reported the issue and are tracking on it carefully. We appreciate you patience and will inform you when service has been restored.

  2. monitoring Sep 01, 2026, 03:54 PM UTC

    Services appear to back online. We're continuing to monitor.

  3. resolved Sep 01, 2026, 04:21 PM UTC

    Issues have been resolved by our provider.

Read the full incident report →

Critical July 31, 2026

System Outage

Detected by Pingoru
Jul 31, 2026, 03:49 PM UTC
Resolved
Jul 31, 2026, 05:48 PM UTC
Duration
1h 59m
Affected: Buildertrend.net
Timeline · 5 updates
  1. identified Jul 31, 2026, 03:49 PM UTC

    We've identified the issue and are performing a fix now.

  2. identified Jul 31, 2026, 04:09 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jul 31, 2026, 04:41 PM UTC

    The application is back up and running. To our users: you may have to flush your local cache. If you're seeing a white screen, on Windows hold down the control key, shift key and push "R" and for a mac hold down the command key, shift key and push "R".

  4. monitoring Jul 31, 2026, 05:13 PM UTC

    Application has been restored. Users may need to clear their local cache. (Hold down the control key, shift key and push "R" and for a mac hold down the command key, shift key and push "R".) We're continuing to monitor.

  5. resolved Jul 31, 2026, 05:48 PM UTC

    The issue has been resolved. Thank you for your patience.

Read the full incident report →

Minor July 16, 2026

Degraded performance to our users

Detected by Pingoru
Jul 16, 2026, 08:36 PM UTC
Resolved
Jul 16, 2026, 09:44 PM UTC
Duration
1h 7m
Affected: Buildertrend.net
Timeline · 5 updates
  1. investigating Jul 16, 2026, 08:36 PM UTC

    We have been alerted to slowing moving around our application. Our team is working on the issue now.

  2. investigating Jul 16, 2026, 08:52 PM UTC

    Issue appears to primarily be affecting financials and mobile logins. Continuing to investigate.

  3. identified Jul 16, 2026, 09:06 PM UTC

    We've identified the issue and are performing a fix now.

  4. monitoring Jul 16, 2026, 09:29 PM UTC

    Issue has been resolved and we're monitoring to confirm.

  5. resolved Jul 16, 2026, 09:44 PM UTC

    Everything is running properly. Thank you for your patience!

Read the full incident report →

Major July 14, 2026

Degraded performance for users

Detected by Pingoru
Jul 14, 2026, 07:28 PM UTC
Resolved
Jul 14, 2026, 08:17 PM UTC
Duration
49m
Affected: Buildertrend.net
Timeline · 4 updates
  1. investigating Jul 14, 2026, 07:28 PM UTC

    Buildertrend is currently experiencing application slowness. We're actively working on the issue.

  2. investigating Jul 14, 2026, 07:46 PM UTC

    We are continuing to investigate.

  3. monitoring Jul 14, 2026, 08:06 PM UTC

    The application appears to have stabilized and users are able to use the product freely. We're continuing to monitor.

  4. resolved Jul 14, 2026, 08:17 PM UTC

    Everything has returned to normal operations. Thank you for your patience.

Read the full incident report →

Major June 9, 2026

Auth0 login failures

Detected by Pingoru
Jun 09, 2026, 01:25 PM UTC
Resolved
Jun 09, 2026, 08:18 PM UTC
Duration
6h 53m
Affected: Buildertrend.net
Timeline · 4 updates
  1. investigating Jun 09, 2026, 01:25 PM UTC

    We are currently investigating this issue

  2. investigating Jun 09, 2026, 01:46 PM UTC

    Most users are able to log in. We're continuing to investigate.

  3. monitoring Jun 09, 2026, 03:26 PM UTC

    Logging into the platform should be back to normal for most users. We're continuing to monitor.

  4. resolved Jun 09, 2026, 08:18 PM UTC

    We've confirmed users are fully able to log in.

Read the full incident report →

Critical June 4, 2026

Issues logging in

Detected by Pingoru
Jun 04, 2026, 01:07 PM UTC
Resolved
Jun 04, 2026, 02:10 PM UTC
Duration
1h 3m
Affected: Buildertrend.net
Timeline · 6 updates
  1. investigating Jun 04, 2026, 01:07 PM UTC

    We are currently investigating issues preventing customers from logging into our application.

  2. monitoring Jun 04, 2026, 01:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 04, 2026, 01:31 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jun 04, 2026, 01:37 PM UTC

    We are seeing additional issues. Continuing to investigate. The majority of the application is functional.

  5. monitoring Jun 04, 2026, 01:47 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jun 04, 2026, 02:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 10, 2026

Connection issues to Buildertrend

Detected by Pingoru
Mar 10, 2026, 04:05 PM UTC
Resolved
Mar 10, 2026, 06:16 PM UTC
Duration
2h 10m
Affected: Buildertrend.net
Timeline · 8 updates
  1. investigating Mar 10, 2026, 04:05 PM UTC

    We are currently having connection issues to the Buildertrend application.

  2. investigating Mar 10, 2026, 04:13 PM UTC

    The application is functional, but running slow. We are continuing to investigate.

  3. investigating Mar 10, 2026, 04:24 PM UTC

    We are continuing to triage the issue.

  4. investigating Mar 10, 2026, 04:39 PM UTC

    The application is starting to stabilize and we're continuing to monitor.

  5. investigating Mar 10, 2026, 04:54 PM UTC

    We are still investigating, but access and latency have improved.

  6. investigating Mar 10, 2026, 05:30 PM UTC

    We are continuing to investigate this issue.

  7. monitoring Mar 10, 2026, 05:38 PM UTC

    We have mitigated the issue and are monitoring to confirm everything is operational.

  8. resolved Mar 10, 2026, 06:16 PM UTC

    The application access and latency have returned to normal.

Read the full incident report →

Major August 11, 2025

Quickbooks Online Issue

Detected by Pingoru
Aug 11, 2025, 08:38 PM UTC
Resolved
Aug 12, 2025, 12:03 AM UTC
Duration
3h 25m
Affected: Intuit QuickBooks Online Integration
Timeline · 4 updates
  1. investigating Aug 11, 2025, 08:38 PM UTC

    We're currently investigating an issue that may be affecting some of our services. We appreciate your patience as we work to identify and resolve the problem. We'll provide another update as soon as we have more information.

  2. investigating Aug 11, 2025, 09:03 PM UTC

    The affected accounting services appear to be an issue from Intuit's side, per their status page here: https://status.quickbooks.intuit.com/. We will continue to monitor the situation.

  3. monitoring Aug 11, 2025, 10:08 PM UTC

    We are continuing to monitor.

  4. resolved Aug 12, 2025, 12:03 AM UTC

    Intuit has indicated the issue has been resolved.

Read the full incident report →

Major July 30, 2025

Takeoff features are currently impacted in-app.

Detected by Pingoru
Jul 30, 2025, 04:23 PM UTC
Resolved
Jul 30, 2025, 04:44 PM UTC
Duration
21m
Affected: Buildertrend.net
Timeline · 3 updates
  1. investigating Jul 30, 2025, 04:23 PM UTC

    We're investigating issues with the takeoff portion of our application.

  2. monitoring Jul 30, 2025, 04:29 PM UTC

    Service has been restored. We're continuing to monitor to confirm functionality.

  3. resolved Jul 30, 2025, 04:44 PM UTC

    Everything is fully operational.

Read the full incident report →

Critical July 24, 2025

Australian / New Zeeland Customers Unable to Log In

Detected by Pingoru
Jul 24, 2025, 01:52 AM UTC
Resolved
Jul 24, 2025, 01:59 AM UTC
Duration
7m
Affected: Buildertrend.net
Timeline · 3 updates
  1. investigating Jul 24, 2025, 01:52 AM UTC

    We are currently investigating this issue.

  2. monitoring Jul 24, 2025, 01:58 AM UTC

    We have identified the issue and incorporated a fix. Continuing to monitor to confirm issue is resolved.

  3. resolved Jul 24, 2025, 01:59 AM UTC

    Incident confirmed resolved. Thank you for your patience!

Read the full incident report →

Major June 12, 2025

Production Access Issues

Detected by Pingoru
Jun 12, 2025, 06:11 PM UTC
Resolved
Jun 12, 2025, 09:34 PM UTC
Duration
3h 22m
Affected: Buildertrend.netBuildertrend.com
Timeline · 8 updates
  1. investigating Jun 12, 2025, 06:11 PM UTC

    We are aware of intermittent issues in our Production environment and are investigating.

  2. investigating Jun 12, 2025, 06:16 PM UTC

    Our .com and sister sites are also inaccessible. This appears to be an issue with our hosting provider.

  3. identified Jun 12, 2025, 06:33 PM UTC

    This appears to be a broader issue with many other companies using our same provider. We're continuing to monitor.

  4. identified Jun 12, 2025, 06:49 PM UTC

    We are continuing to monitor.

  5. identified Jun 12, 2025, 07:21 PM UTC

    We have put up our maintenance page to protect user data. It's looking like part of our application is coming up in different regions. Continuing to monitor.

  6. identified Jun 12, 2025, 07:58 PM UTC

    We are continuing to monitor the issue.

  7. monitoring Jun 12, 2025, 08:58 PM UTC

    Bringing Buildertrend back online. As the site continues to load, services will gradually be restored. Third-party services may still be impacted by the outage and and are beyond our control.

  8. resolved Jun 12, 2025, 09:34 PM UTC

    All of Buildertrend is back up and running correctly!

Read the full incident report →

Critical June 11, 2025

Site Performance Degradation

Detected by Pingoru
Jun 11, 2025, 09:56 PM UTC
Resolved
Jun 11, 2025, 10:04 PM UTC
Duration
8m
Affected: Buildertrend.net
Timeline · 2 updates
  1. investigating Jun 11, 2025, 09:56 PM UTC

    We are currently investigating this issue.

  2. resolved Jun 11, 2025, 10:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 13, 2025

Buildertrend Inaccessible

Detected by Pingoru
Mar 13, 2025, 06:34 PM UTC
Resolved
Mar 13, 2025, 07:07 PM UTC
Duration
33m
Affected: Buildertrend.net
Timeline · 5 updates
  1. investigating Mar 13, 2025, 06:34 PM UTC

    We are currently investigating this issue.

  2. identified Mar 13, 2025, 06:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 13, 2025, 06:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 13, 2025, 06:52 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 13, 2025, 07:07 PM UTC

    This incident has been resolved and we've confirmed normal operations. Thank you for your patience!

Read the full incident report →

Minor January 28, 2025

Video uploads randomly failing

Detected by Pingoru
Jan 28, 2025, 06:44 PM UTC
Resolved
Jan 28, 2025, 08:42 PM UTC
Duration
1h 58m
Affected: Buildertrend.net
Timeline · 3 updates
  1. identified Jan 28, 2025, 06:44 PM UTC

    Our third-party vendor is experiencing issues correctly processing video uploads randomly. We are working with them to restore full functionality as soon as possible.

  2. monitoring Jan 28, 2025, 07:24 PM UTC

    The error appears to have been fixed! Continuing to monitor to confirm functionality.

  3. resolved Jan 28, 2025, 08:42 PM UTC

    Everything looks to be functioning normally!

Read the full incident report →

Minor January 16, 2025

Video Upload Unavailable

Detected by Pingoru
Jan 16, 2025, 08:36 PM UTC
Resolved
Jan 17, 2025, 05:52 AM UTC
Duration
9h 16m
Affected: Buildertrend.net
Timeline · 6 updates
  1. identified Jan 16, 2025, 08:36 PM UTC

    Users are currently unable to upload videos to our platform. We have identified the issue and are currently working to restore that ability.

  2. identified Jan 16, 2025, 09:40 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jan 16, 2025, 10:43 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jan 16, 2025, 11:18 PM UTC

    We have found a fix for the upload issue and are working on getting that deployed out to Production.

  5. identified Jan 17, 2025, 02:34 AM UTC

    We are testing the implementation of our fix.

  6. resolved Jan 17, 2025, 05:52 AM UTC

    Our engineering team has deployed a fix and resolved the issue with video uploads.

Read the full incident report →

Critical January 8, 2025

We are experiencing issues processing logins. Currently investigating.

Detected by Pingoru
Jan 08, 2025, 03:22 PM UTC
Resolved
Jan 08, 2025, 04:53 PM UTC
Duration
1h 31m
Affected: Buildertrend.net
Timeline · 5 updates
  1. investigating Jan 08, 2025, 03:22 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 08, 2025, 03:30 PM UTC

    This appears to be an issue with our hosting provider. We will provide more information when available.

  3. identified Jan 08, 2025, 03:35 PM UTC

    We are starting to see access restored. Continuing to monitor.

  4. monitoring Jan 08, 2025, 03:37 PM UTC

    Access has been restored and everything appears to be functioning correctly. We will continue to monitor before resolving this issue.

  5. resolved Jan 08, 2025, 04:53 PM UTC

    The application is fully functional. Some lingering notifications are still processing and will be available as they complete. Thank you for your patience and understanding.

Read the full incident report →

Minor December 17, 2024

Creating and Manipulating Jobs

Detected by Pingoru
Dec 17, 2024, 09:05 PM UTC
Resolved
Dec 17, 2024, 09:58 PM UTC
Duration
53m
Affected: Buildertrend.net
Timeline · 3 updates
  1. identified Dec 17, 2024, 09:05 PM UTC

    We are currently experiencing a degraded user experience with jobsite creation and manipulation. We have identified and are working to resolve the issue for our clients as soon as possible.

  2. monitoring Dec 17, 2024, 09:36 PM UTC

    Our fix has been implemented and our testing is showing all issues have been resolved. We will continue to monitor until we are fully confirmed fully functional.

  3. resolved Dec 17, 2024, 09:58 PM UTC

    The issue is confirmed resolved!

Read the full incident report →