Buildertrend experienced a critical incident on July 31, 2026 affecting Buildertrend.net, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 31, 2026, 03:49 PM UTC
We've identified the issue and are performing a fix now.
- identified Jul 31, 2026, 04:09 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 31, 2026, 04:41 PM UTC
The application is back up and running. To our users: you may have to flush your local cache. If you're seeing a white screen, on Windows hold down the control key, shift key and push "R" and for a mac hold down the command key, shift key and push "R".
- monitoring Jul 31, 2026, 05:13 PM UTC
Application has been restored. Users may need to clear their local cache. (Hold down the control key, shift key and push "R" and for a mac hold down the command key, shift key and push "R".) We're continuing to monitor.
- resolved Jul 31, 2026, 05:48 PM UTC
The issue has been resolved. Thank you for your patience.