Buildertrend experienced a major incident on June 12, 2025 affecting Buildertrend.net and Buildertrend.com, lasting 3h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:11 PM UTC
We are aware of intermittent issues in our Production environment and are investigating.
- investigating Jun 12, 2025, 06:16 PM UTC
Our .com and sister sites are also inaccessible. This appears to be an issue with our hosting provider.
- identified Jun 12, 2025, 06:33 PM UTC
This appears to be a broader issue with many other companies using our same provider. We're continuing to monitor.
- identified Jun 12, 2025, 06:49 PM UTC
We are continuing to monitor.
- identified Jun 12, 2025, 07:21 PM UTC
We have put up our maintenance page to protect user data. It's looking like part of our application is coming up in different regions. Continuing to monitor.
- identified Jun 12, 2025, 07:58 PM UTC
We are continuing to monitor the issue.
- monitoring Jun 12, 2025, 08:58 PM UTC
Bringing Buildertrend back online. As the site continues to load, services will gradually be restored. Third-party services may still be impacted by the outage and and are beyond our control.
- resolved Jun 12, 2025, 09:34 PM UTC
All of Buildertrend is back up and running correctly!