Buildertrend incident

Australian / New Zeeland Customers Unable to Log In

Critical Resolved View vendor source →

Buildertrend experienced a critical incident on July 24, 2025 affecting Buildertrend.net, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2025, 01:52 AM UTC
Resolved
Jul 24, 2025, 01:59 AM UTC
Duration
7m
Detected by Pingoru
Jul 24, 2025, 01:52 AM UTC

Affected components

Buildertrend.net

Update timeline

  1. investigating Jul 24, 2025, 01:52 AM UTC

    We are currently investigating this issue.

  2. monitoring Jul 24, 2025, 01:58 AM UTC

    We have identified the issue and incorporated a fix. Continuing to monitor to confirm issue is resolved.

  3. resolved Jul 24, 2025, 01:59 AM UTC

    Incident confirmed resolved. Thank you for your patience!