Buildertrend incident

We are experiencing issues processing logins. Currently investigating.

Critical Resolved View vendor source →

Buildertrend experienced a critical incident on January 8, 2025 affecting Buildertrend.net, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2025, 03:22 PM UTC
Resolved
Jan 08, 2025, 04:53 PM UTC
Duration
1h 31m
Detected by Pingoru
Jan 08, 2025, 03:22 PM UTC

Affected components

Buildertrend.net

Update timeline

  1. investigating Jan 08, 2025, 03:22 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 08, 2025, 03:30 PM UTC

    This appears to be an issue with our hosting provider. We will provide more information when available.

  3. identified Jan 08, 2025, 03:35 PM UTC

    We are starting to see access restored. Continuing to monitor.

  4. monitoring Jan 08, 2025, 03:37 PM UTC

    Access has been restored and everything appears to be functioning correctly. We will continue to monitor before resolving this issue.

  5. resolved Jan 08, 2025, 04:53 PM UTC

    The application is fully functional. Some lingering notifications are still processing and will be available as they complete. Thank you for your patience and understanding.