Buildertrend experienced a minor incident on January 16, 2025 affecting Buildertrend.net, lasting 9h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Buildertrend.net
Update timeline
- identified Jan 16, 2025, 08:36 PM UTC
Users are currently unable to upload videos to our platform. We have identified the issue and are currently working to restore that ability.
- identified Jan 16, 2025, 09:40 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 16, 2025, 10:43 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 16, 2025, 11:18 PM UTC
We have found a fix for the upload issue and are working on getting that deployed out to Production.
- identified Jan 17, 2025, 02:34 AM UTC
We are testing the implementation of our fix.
- resolved Jan 17, 2025, 05:52 AM UTC
Our engineering team has deployed a fix and resolved the issue with video uploads.