Braze Outage History

Braze is up right now

There were 9 Braze outages since February 3, 2026 totaling 15h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://braze.statuspage.io

Major April 20, 2026

Issue impacting EU01

Detected by Pingoru
Apr 20, 2026, 04:18 PM UTC
Resolved
Apr 20, 2026, 07:24 PM UTC
Duration
3h 5m
Affected: DashboardSDK Data CollectionData ProcessingREST APIsOutbound Messaging
Timeline · 6 updates
  1. investigating Apr 20, 2026, 04:18 PM UTC

    We are currently investigating an issue with the EU01 cluster.

  2. identified Apr 20, 2026, 04:49 PM UTC

    Braze engineers are actively investigating the issue and working to restore services.

  3. monitoring Apr 20, 2026, 05:13 PM UTC

    Braze engineers have identified the issue. Services remain degraded but are improving.

  4. monitoring Apr 20, 2026, 05:33 PM UTC

    Braze engineers are processing the remaining backlog of messages. Data processing remains in a degraded state due to backlog and latency issues.

  5. monitoring Apr 20, 2026, 06:02 PM UTC

    Braze engineers are continuing to work through the remaining messages in the backlog. We are now seeing improvements in processing speeds, though data processing remains in a degraded performance state while the backlog is fully cleared.

  6. resolved Apr 20, 2026, 07:24 PM UTC

    The message backlog has been cleared, and data processing has returned to normal operational bounds. All services continue to remain stable, and this incident is considered resolved.

Read the full incident report →

Notice April 17, 2026

US01 SDK errors

Detected by Pingoru
Apr 17, 2026, 10:19 PM UTC
Resolved
Apr 17, 2026, 08:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 17, 2026, 10:19 PM UTC

    Between 16:00 and 18:14 ET, Braze Engineers identified and resolved an issue causing intermittent SDK errors on the US01 cluster. As of 18:19 ET, services remain stable, and any failed SDK requests during the impact window were automatically retried.

Read the full incident report →

Major April 8, 2026

Delays in Support Case Creation via Email

Detected by Pingoru
Apr 08, 2026, 07:05 PM UTC
Resolved
Apr 08, 2026, 09:49 PM UTC
Duration
2h 43m
Affected: Braze Support Services
Timeline · 5 updates
  1. investigating Apr 08, 2026, 07:05 PM UTC

    We are currently experiencing an issue where cases sent to [email protected] may not be created as expected. Our team is actively investigating the issue. In the meantime, if you require assistance, please submit your request via the Braze Support Portal or reach out to your Customer Success Manager. We will provide an update as soon as more information becomes available.

  2. identified Apr 08, 2026, 07:44 PM UTC

    We have identified the root cause of the issue is Google Workspace incident (https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT). This is causing delays in emails being sent and received.

  3. identified Apr 08, 2026, 08:34 PM UTC

    We are continuing to investigate this incident. Both Google Workspace and Salesforce's Email-to-Case functionality are reporting issues related to the processing of email. New cases created by emailing support@braze as well as responses on existing cases are not being processed. In the meantime please submit your request by clicking "Get Help" in the top-right corner of your Braze workspace. Alternatively, your CSM may also be able to support.

  4. monitoring Apr 08, 2026, 09:27 PM UTC

    We have begun receiving responses in cases that were delayed by this incident. Case creation via email is now being processed. Support is actively working through the backlog of requests and follow-ups created during the disruption.

  5. resolved Apr 08, 2026, 09:49 PM UTC

    The issue affecting email processing for support cases has been resolved. New cases sent to [email protected] and replies to existing cases are now being processed as expected. Our Support team is actively working through the backlog of requests created during the disruption. Thank you for your patience while we worked through this.

Read the full incident report →

Minor March 24, 2026

EU02 customer unsubscribe errors

Detected by Pingoru
Mar 24, 2026, 05:45 PM UTC
Resolved
Mar 24, 2026, 05:58 PM UTC
Duration
13m
Affected: Email
Timeline · 3 updates
  1. investigating Mar 24, 2026, 05:45 PM UTC

    Starting around 16:45 UTC, Braze Engineers began observing an issue where EU02 end users may experience errors when accessing or attempting to unsubscribe via the email preference center.

  2. monitoring Mar 24, 2026, 05:50 PM UTC

    As of 17:47 UTC, Braze Engineers have implemented a fix and are monitoring service health for improvement.

  3. resolved Mar 24, 2026, 05:58 PM UTC

    No further issues have been experienced, and all services are operating normally. The incident is now resolved.

Read the full incident report →

Minor March 20, 2026

US07 Dashboard latency and errors

Detected by Pingoru
Mar 20, 2026, 06:25 PM UTC
Resolved
Mar 20, 2026, 07:29 PM UTC
Duration
1h 4m
Affected: Dashboard
Timeline · 3 updates
  1. investigating Mar 20, 2026, 06:25 PM UTC

    Braze Engineers are investigating an issue affecting users' ability to reach the Braze Dashboard for the US07 Cluster, starting around 13:41 EST. At this time, no other services are impacted, and messaging sending is not impacted. Engineers are actively working to restore service.

  2. monitoring Mar 20, 2026, 07:19 PM UTC

    As of 15:12 ET, Braze engineers have implemented a fix and are continuing to monitor service health for improvement.

  3. resolved Mar 20, 2026, 07:29 PM UTC

    No further issues have been experienced, and all services are operating normally. The incident is now resolved.

Read the full incident report →

Major March 17, 2026

US05 Dashboard latency

Detected by Pingoru
Mar 17, 2026, 08:49 PM UTC
Resolved
Mar 17, 2026, 09:04 PM UTC
Duration
15m
Affected: Dashboard
Timeline · 3 updates
  1. investigating Mar 17, 2026, 08:49 PM UTC

    Braze Engineers are investigating an issue affecting users' ability to reach the Braze Dashboard for the US05 Cluster, starting around 16:15 EST. At this time, no other services are impacted, and messaging sending is not impacted. Engineers are actively working to restore service.

  2. monitoring Mar 17, 2026, 08:57 PM UTC

    As of 16:47 ET, Braze engineers have implemented a fix and are continuing to monitor service health for improvement.

  3. resolved Mar 17, 2026, 09:04 PM UTC

    No further issues have been experienced, and all services are operating normally. The incident is now resolved.

Read the full incident report →

Minor February 24, 2026

Outbound email latency for non-EU Bird (Sparkpost) customers

Detected by Pingoru
Feb 24, 2026, 07:34 PM UTC
Resolved
Feb 24, 2026, 08:00 PM UTC
Duration
25m
Affected: Email
Timeline · 3 updates
  1. investigating Feb 24, 2026, 07:34 PM UTC

    Braze Engineers detected an increase in latency on email outbound messaging for customers on Bird (Sparkpost) non-EU Braze clusters. This latency build up started at 13:53 ET. Braze has engaged Sparkpost, who have declared an incident and are actively investigating, you can follow their Statuspage for updates, and we'll update here in 30 minutes, or when we learn more. https://status.sparkpost.com/incidents/ndjn00g5vwm3

  2. investigating Feb 24, 2026, 07:42 PM UTC

    As of 14:34 ET, Sparkpost has identified the root cause to be a networking issue on their US cluster. We are monitoring performance for improvement.

  3. resolved Feb 24, 2026, 08:00 PM UTC

    As of 14:41 ET, Sparkpost has declared this incident resolved after implementing a fix. Braze Engineers have confirmed that real time outbound email latency has returned within normal operational bounds as of 14:34 ET. Any messages that failed during this window, were automatically retried. This incident is considered resolved.

Read the full incident report →

Minor February 18, 2026

EU01 & EU02 Dashboard Errors

Detected by Pingoru
Feb 18, 2026, 12:07 PM UTC
Resolved
Feb 18, 2026, 07:22 PM UTC
Duration
7h 15m
Affected: DashboardDashboard
Timeline · 6 updates
  1. investigating Feb 18, 2026, 12:07 PM UTC

    We have received reports of errors when navigating the EU01 and EU02 Dashboards. Braze engineers are observing a small increase in errors and are actively investigating the issue.

  2. investigating Feb 18, 2026, 12:39 PM UTC

    We are continuing to investigate the issue.

  3. investigating Feb 18, 2026, 03:20 PM UTC

    We are continuing to investigate this issue with urgency and have escalated to our network service provider.

  4. identified Feb 18, 2026, 05:51 PM UTC

    We've identified an issue isolated impacting our edge network impacting customers accessing the dashboard from Europe. We have escalated the issue to our network provider and are investigating with urgency.

  5. monitoring Feb 18, 2026, 06:13 PM UTC

    The errors have stabilised to normal operating levels. We are continuing to monitor the situation closely and are actively investigating with our networking provider.

  6. resolved Feb 18, 2026, 07:22 PM UTC

    We can confirm services have continued to remain stable and the issue is now considered resolved.

Read the full incident report →

Critical February 3, 2026

US02 Dashboard and SDK increased errors

Detected by Pingoru
Feb 03, 2026, 03:41 PM UTC
Resolved
Feb 03, 2026, 04:02 PM UTC
Duration
21m
Affected: DashboardSDK Data Collection
Timeline · 3 updates
  1. investigating Feb 03, 2026, 03:41 PM UTC

    Starting at 10:25 ET Braze Engineers began observing errors impacting the US02 Dashboard and SDK services. Braze Engineers are currently investigating the issue and SDK service has been restored. We will provide further updates in 15 minutes.

  2. monitoring Feb 03, 2026, 03:47 PM UTC

    Dashboard Service has been restored since 10:43 ET. Braze Engineers are continuing to monitor the stability of services.

  3. resolved Feb 03, 2026, 04:02 PM UTC

    We can confirm service have continued to remain stable and the issue is now considered resolved. Impact: SDK: Engineers observed an increase in SDK errors between 10:25 ET and 10:36 ET. The SDK will automatically retry failed requests and no action is required. Dashboard: Engineers observed an increased in Dashboard errors between 10:26 ET and 10:43 ET. Dashboard users may have experienced timeouts and dashboard errors during this window. Message sending and the REST API were not impacted by this issue.

Read the full incident report →

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