Braze incident

AWS Networking Disruption in US-WEST-2 (Resolved)

Notice Resolved View vendor source →

Braze experienced a notice incident on July 24, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2026, 07:00 PM UTC
Resolved
Jul 24, 2026, 07:00 PM UTC
Duration
—
Detected by Pingoru
Jul 24, 2026, 07:00 PM UTC

Update timeline

  1. resolved Jul 24, 2026, 07:54 PM UTC

    At approximately 7:30 AM ET, we became aware of an AWS networking outage in the US-WEST-2 region affecting network connectivity between 6:55 AM ET and 8:00 AM ET. AWS has since resolved the underlying issue. During the impact window, some customers may have experienced intermittent delays and latency in email delivery. Mail is now being delivered normally. As queue depth increased, some customers may have experienced residual delays in message delivery. These delays have been resolved as of 2:40 PM ET today. This disruption originated within AWS infrastructure and was not caused by any component of the Braze platform. For further details on the AWS incident, please refer to the AWS status page: https://health.aws.amazon.com/health/status