Braze Outage History
Braze is up right nowPingoru has recorded 50 incidents for Braze: 31 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 9 of 720 (1%) |
| May 2026 | 4 | 24 of 744 (3%) |
| June 2026 | 1 | 3 of 720 (0%) |
| July 2026 | 3 | 8 of 744 (1%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 3 | 10 of 720 (1%) |
| October 2026 | 0 | 0 of 527 (0%) |
Incidents, newest first
Critical September 16, 2026 Braze Support Services Outage 6h 51m Braze Support Services
Started Sep 16, 2026, 09:17 AM UTC· resolved Sep 16, 2026, 04:09 PM UTC
- identified Sep 16, 2026, 09:17 AM UTC
Braze Support Services and Partner Portal are currently experiencing issues due to an incident impacting Salesforce Service Cloud. Customers may experience issues when submitting cases via the Braze Support Portal and Braze AI Operator. During this time, you may also experience delays in response to support cases. For any critical cases, please contact [email protected].
- monitoring Sep 16, 2026, 03:40 PM UTC
We are observing signs of resolution, and at this time, customers are able to use our Global Support Service normally. We continue to monitor the service while Salesforce continues remediation of the Salesforce Service Cloud issue. Customers can now raise cases via the Braze Support Portal and the Braze AI Operator as usual.
- resolved Sep 16, 2026, 04:09 PM UTC
This issue has been resolved. Our Global Support Service is operating normally, and customers can raise cases via the Braze Support Portal and the Braze AI Operator as usual. We have confirmed stable service following remediation of the underlying Salesforce Service Cloud issue.
Minor September 2, 2026 Dashboard Latency and Errors on US07 28m Dashboard
Started Sep 02, 2026, 11:30 AM UTC· resolved Sep 02, 2026, 11:58 AM UTC
- identified Sep 02, 2026, 11:30 AM UTC
We are investigating intermittent errors and latency impacting the US07 Dashboard.
- resolved Sep 02, 2026, 11:58 AM UTC
This was a recurrence of an earlier issue impacting the Dashboard. A permanent fix has been implemented and the Dashboard has remained stable since. We are confident the issue is now fully resolved. We apologize for any impact.
Minor September 2, 2026 Latency and Errors on US07 2h 25m Dashboard
Started Sep 02, 2026, 07:43 AM UTC· resolved Sep 02, 2026, 10:09 AM UTC
- investigating Sep 02, 2026, 07:43 AM UTC
Our Engineering team are investigating intermittent latency and errors on the US07 Dashboard.
- identified Sep 02, 2026, 08:58 AM UTC
We have identified the issue leading to intermittent dashboard errors and latency and engineers are working to resolve the issue.
- monitoring Sep 02, 2026, 09:36 AM UTC
Engineers have implemented a fix and the Dashboard has been stable for over 30 minutes. We are continuing to monitor the issue to ensure full resolution.
- resolved Sep 02, 2026, 10:09 AM UTC
The Dashboard has continue to remain stable and the issue is now resolved.
Minor August 5, 2026 Issue Impacting US 01 and US 03 1h 40m Dashboard, Dashboard, REST APIs, REST APIs
Started Aug 05, 2026, 04:13 PM UTC· resolved Aug 05, 2026, 05:54 PM UTC
- investigating Aug 05, 2026, 04:13 PM UTC
We are currently investigating an issue with the US 01 and US 03 clusters.
- resolved Aug 05, 2026, 05:54 PM UTC
Between 11:30 ET and 12:55 ET, some customers experienced elevated error rates. Braze engineers identified the issue and resolved it by rolling back a recent change and applying database optimizations. Error rates returned to normal shortly after each fix was applied, and they have remained stable for the past hour. This incident is now resolved.
Minor July 31, 2026 EU02 Currents Data Latency 5h 15m Currents
Started Jul 31, 2026, 02:09 PM UTC· resolved Jul 31, 2026, 07:25 PM UTC
- investigating Jul 31, 2026, 02:09 PM UTC
We are currently investigating degraded performance in our EU02 cluster, which is causing delays in Currents processing for a small subset of customers. No data has been lost, and the majority of Currents data continues to flow normally. Our team is actively working toward a resolution and will provide updates as they become available.
- identified Jul 31, 2026, 04:14 PM UTC
We continue to investigate degraded performance in EU02. We have identified the root cause of the underlying latency, which stemmed from multiple Currents connectors failing to gracefully restart after routine maintenance, but appearing in a healthy state in our monitoring system. Those specific servers build significant backlogs while in this state. We have completed a graceful restart, and have spun up additional resources to process through the backlogged items more rapidly. At this point ~95% of data is flowing normally, while up to ~5% of our connectors, impacting a subset of customers, continue to experience latency. We see throughput significantly improved due to config changes, and will provide an update in 1 hour or when we have an updated timeline.
- identified Jul 31, 2026, 06:04 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 31, 2026, 07:25 PM UTC
This incident is resolved. As of 15:18 ET / 19:18 UTC, we have fully processed the backlog of jobs, and our EU02 Currents connectors are all again processing within normal latency ranges. No data was lost, and all Currents events have been sent to their destinations.
Notice July 24, 2026 AWS Networking Disruption in US-WEST-2 (Resolved) –
Started Jul 24, 2026, 07:00 PM UTC· resolved Jul 24, 2026, 07:00 PM UTC
- resolved Jul 24, 2026, 07:54 PM UTC
At approximately 7:30 AM ET, we became aware of an AWS networking outage in the US-WEST-2 region affecting network connectivity between 6:55 AM ET and 8:00 AM ET. AWS has since resolved the underlying issue. During the impact window, some customers may have experienced intermittent delays and latency in email delivery. Mail is now being delivered normally. As queue depth increased, some customers may have experienced residual delays in message delivery. These delays have been resolved as of 2:40 PM ET today. This disruption originated within AWS infrastructure and was not caused by any component of the Braze platform. For further details on the AWS incident, please refer to the AWS status page: https://health.aws.amazon.com/health/status
Notice July 13, 2026 Braze AI Operator Errors 2h 47m
Started Jul 13, 2026, 06:43 PM UTC· resolved Jul 13, 2026, 09:31 PM UTC
- investigating Jul 13, 2026, 06:43 PM UTC
Braze engineers have identified an issue affecting the Braze AI Operator, where users may see the following error message: "Connection unstable - Check your Wi-Fi or internet signal and try again". We are actively investigating the issue and will provide updates as more information becomes available.
- monitoring Jul 13, 2026, 08:54 PM UTC
A fix is being deployed for the issue affecting the Braze AI Operator, where users were seeing the error message: "Connection unstable - Check your Wi-Fi or internet signal and try again." We are seeing error rates improve and are continuing to monitor closely to confirm full resolution. We will provide a further update once we can confirm the issue is fully resolved.
- resolved Jul 13, 2026, 09:31 PM UTC
The issue impacting the Braze AI Operator, where users were seeing the error message: "Connection unstable - Check your Wi-Fi or internet signal and try again," has been fully resolved. The fix has been deployed and error rates have returned to normal levels.
Minor June 12, 2026 WhatsApp Degraded Performance 3h 15m WhatsApp
Started Jun 12, 2026, 02:58 PM UTC· resolved Jun 12, 2026, 06:13 PM UTC
- identified Jun 12, 2026, 02:58 PM UTC
Meta, a third-party, is currently experiencing an issue impacting WhatsApp services. During this time, WhatsApp messages may experience latency. Campaign and Canvas creation or modification may experience errors and latency when utilizing WhatsApp templates. Audience sync to Facebook may also experience errors and latency during this period.
- monitoring Jun 12, 2026, 04:52 PM UTC
Meta's services appear to be stabilizing. We are continuing to monitor the situation and will provide a further update once full service has been restored.
- resolved Jun 12, 2026, 06:13 PM UTC
Meta has recovered from the earlier issue impacting WhatsApp services, and full service has now been restored. WhatsApp message delivery, Campaign and Canvas creation or modification using WhatsApp templates, and Audience sync to Facebook are all operating normally.
Minor May 22, 2026 US01 and EU01 Processing Latency 56m Data Processing, Data Processing, Outbound Messaging, Outbound Messaging
Started May 22, 2026, 05:45 PM UTC· resolved May 22, 2026, 06:41 PM UTC
- investigating May 22, 2026, 05:45 PM UTC
Starting at 1:00 PM ET, customers on our US-01 and EU-01 clusters are experiencing elevated latency affecting campaign and Canvas processing, data ingestion, and message sending. Our engineering team is actively investigating, and we will provide updates as the situation develops.
- investigating May 22, 2026, 06:17 PM UTC
Our engineering team continues to investigate the elevated latency. We will provide another update in 30 min or sooner if there are any changes.
- monitoring May 22, 2026, 06:34 PM UTC
Our engineering team has implemented a change, and we are beginning to see improvements in latency across campaign and Canvas processing, data ingestion, and message sending on US-01 and EU-01. We are monitoring the situation closely.
- resolved May 22, 2026, 06:41 PM UTC
Latency and error rates have remained at normal levels across all services following the implementation of our fix. This incident is resolved.
Minor May 8, 2026 US05 Processing Latency 1h 11m Dashboard, SDK Data Collection, Data Processing, Outbound Messaging
Started May 08, 2026, 04:35 AM UTC· resolved May 08, 2026, 05:47 AM UTC
- identified May 08, 2026, 04:35 AM UTC
Starting at 11:45 PM ET, Braze customers on our US05 have been experiencing latency across campaign/canvas processing, data processing, and message sending due to an ongoing issue with an upstream provider (AWS). We are working on a fix. Please see https://health.aws.amazon.com/health/status for more details.
- identified May 08, 2026, 05:04 AM UTC
We are continuing to experience delays in Campaign & Canvas Processing, Data Processing, and Message Sending. Additionally, Dashboard navigation is intermittently erroring. We are continuing to work on a fix while we await updates from AWS. Please see https://health.aws.amazon.com/health/status for more details.
- monitoring May 08, 2026, 05:32 AM UTC
We have implemented a fix to mitigate the impact of the ongoing AWS incident in Availability Zone (use1-az4) in the US-EAST-1 region. At this point, latency and error rates have returned to normal levels for all services. Additionally, AWS is reporting early signs of recovery. Please see https://health.aws.amazon.com/health/status for more details.
- resolved May 08, 2026, 05:47 AM UTC
Latency and error rates have remained at normal levels for all services, post-implementation of our fix, and this incident is resolved. We will continue to monitor the overall system health until AWS reports full recovery. Please see https://health.aws.amazon.com/health/status for more details.
Minor May 7, 2026 Agent Console auto model errors 41m
Started May 07, 2026, 04:38 PM UTC· resolved May 07, 2026, 05:19 PM UTC
- identified May 07, 2026, 04:38 PM UTC
We have identified a third party issue causing Agent Console auto models to error. Our engineering team is actively working to remediate the issue.
- monitoring May 07, 2026, 04:53 PM UTC
Our engineering team have released a fix and Agent Console auto models are now recovering. We are continuing to monitor the situation.
- resolved May 07, 2026, 05:19 PM UTC
Following continued monitoring by our engineers, Agent Console auto models have remained stable. This incident is now resolved.
Minor May 7, 2026 SMS Delivery Delays to Multiple Countries in Europe 23h 17m SMS
Started May 07, 2026, 01:19 PM UTC· resolved May 08, 2026, 12:36 PM UTC
- identified May 07, 2026, 01:19 PM UTC
Braze Engineers have identified an issue causing SMS delivery delays across networks in multiple European countries. Braze Engineers confirmed this is related to an ongoing Twilio incident: https://status.twilio.com/incidents/shhrhbqxflt1 We expect to provide another update as soon as more information becomes available.
- identified May 07, 2026, 05:10 PM UTC
Braze Engineers continue to monitor the ongoing SMS delivery delays affecting multiple networks across European countries. This remains related to an active Twilio incident, and our team is closely tracking their progress. Twilio has identified the cause and is actively working to resolve the issue. We will provide another update as soon as the situation changes. For real-time updates from Twilio, please refer to: https://status.twilio.com/incidents/shhrhbqxflt1
- monitoring May 08, 2026, 12:44 AM UTC
Braze Engineers continue to monitor the ongoing SMS delivery delays affecting multiple networks across European countries. This remains an active Twilio incident, and our team is closely tracking their progress. Twilio has identified the cause and is actively working to resolve the issue. They state that delivery delays to multiple networks continue in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. The incident has been resolved, and latency has returned to normal in all other countries. Braze's next update on the issue will be 10 UTC on 9 May 2026. For real-time updates from Twilio, please refer to: https://status.twilio.com/incidents/shhrhbqxflt1
- monitoring May 08, 2026, 11:46 AM UTC
SMS sending delays have been resolved for the majority of countries and sending has returned to normal. SMS delivery delays continue to impact Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. For real-time updates from Twilio, please refer to: https://status.twilio.com/incidents/shhrhbqxflt1
- resolved May 08, 2026, 12:36 PM UTC
Latency has returned to normal operational bounds and this incident is now resolved. Twilio's Statuspage will continue to provide updates on the remaining impact to Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde: https://status.twilio.com/incidents/shhrhbqxflt1
Major April 20, 2026 Issue impacting EU01 3h 5m Dashboard, SDK Data Collection, Data Processing, REST APIs and 1 more
Started Apr 20, 2026, 04:18 PM UTC· resolved Apr 20, 2026, 07:24 PM UTC
- investigating Apr 20, 2026, 04:18 PM UTC
We are currently investigating an issue with the EU01 cluster.
- identified Apr 20, 2026, 04:49 PM UTC
Braze engineers are actively investigating the issue and working to restore services.
- monitoring Apr 20, 2026, 05:13 PM UTC
Braze engineers have identified the issue. Services remain degraded but are improving.
- monitoring Apr 20, 2026, 05:33 PM UTC
Braze engineers are processing the remaining backlog of messages. Data processing remains in a degraded state due to backlog and latency issues.
- monitoring Apr 20, 2026, 06:02 PM UTC
Braze engineers are continuing to work through the remaining messages in the backlog. We are now seeing improvements in processing speeds, though data processing remains in a degraded performance state while the backlog is fully cleared.
- resolved Apr 20, 2026, 07:24 PM UTC
The message backlog has been cleared, and data processing has returned to normal operational bounds. All services continue to remain stable, and this incident is considered resolved.
Notice April 17, 2026 US01 SDK errors –
Started Apr 17, 2026, 08:00 PM UTC· resolved Apr 17, 2026, 08:00 PM UTC
- resolved Apr 17, 2026, 10:19 PM UTC
Between 16:00 and 18:14 ET, Braze Engineers identified and resolved an issue causing intermittent SDK errors on the US01 cluster. As of 18:19 ET, services remain stable, and any failed SDK requests during the impact window were automatically retried.
Major April 8, 2026 Delays in Support Case Creation via Email 2h 43m Braze Support Services
Started Apr 08, 2026, 07:05 PM UTC· resolved Apr 08, 2026, 09:49 PM UTC
- investigating Apr 08, 2026, 07:05 PM UTC
We are currently experiencing an issue where cases sent to [email protected] may not be created as expected. Our team is actively investigating the issue. In the meantime, if you require assistance, please submit your request via the Braze Support Portal or reach out to your Customer Success Manager. We will provide an update as soon as more information becomes available.
- identified Apr 08, 2026, 07:44 PM UTC
We have identified the root cause of the issue is Google Workspace incident (https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT). This is causing delays in emails being sent and received.
- identified Apr 08, 2026, 08:34 PM UTC
We are continuing to investigate this incident. Both Google Workspace and Salesforce's Email-to-Case functionality are reporting issues related to the processing of email. New cases created by emailing support@braze as well as responses on existing cases are not being processed. In the meantime please submit your request by clicking "Get Help" in the top-right corner of your Braze workspace. Alternatively, your CSM may also be able to support.
- monitoring Apr 08, 2026, 09:27 PM UTC
We have begun receiving responses in cases that were delayed by this incident. Case creation via email is now being processed. Support is actively working through the backlog of requests and follow-ups created during the disruption.
- resolved Apr 08, 2026, 09:49 PM UTC
The issue affecting email processing for support cases has been resolved. New cases sent to [email protected] and replies to existing cases are now being processed as expected. Our Support team is actively working through the backlog of requests created during the disruption. Thank you for your patience while we worked through this.
Minor March 24, 2026 EU02 customer unsubscribe errors 13m Email
Started Mar 24, 2026, 05:45 PM UTC· resolved Mar 24, 2026, 05:58 PM UTC
- investigating Mar 24, 2026, 05:45 PM UTC
Starting around 16:45 UTC, Braze Engineers began observing an issue where EU02 end users may experience errors when accessing or attempting to unsubscribe via the email preference center.
- monitoring Mar 24, 2026, 05:50 PM UTC
As of 17:47 UTC, Braze Engineers have implemented a fix and are monitoring service health for improvement.
- resolved Mar 24, 2026, 05:58 PM UTC
No further issues have been experienced, and all services are operating normally. The incident is now resolved.
Minor March 20, 2026 US07 Dashboard latency and errors 1h 4m Dashboard
Started Mar 20, 2026, 06:25 PM UTC· resolved Mar 20, 2026, 07:29 PM UTC
- investigating Mar 20, 2026, 06:25 PM UTC
Braze Engineers are investigating an issue affecting users' ability to reach the Braze Dashboard for the US07 Cluster, starting around 13:41 EST. At this time, no other services are impacted, and messaging sending is not impacted. Engineers are actively working to restore service.
- monitoring Mar 20, 2026, 07:19 PM UTC
As of 15:12 ET, Braze engineers have implemented a fix and are continuing to monitor service health for improvement.
- resolved Mar 20, 2026, 07:29 PM UTC
No further issues have been experienced, and all services are operating normally. The incident is now resolved.
Major March 17, 2026 US05 Dashboard latency 15m Dashboard
Started Mar 17, 2026, 08:49 PM UTC· resolved Mar 17, 2026, 09:04 PM UTC
- investigating Mar 17, 2026, 08:49 PM UTC
Braze Engineers are investigating an issue affecting users' ability to reach the Braze Dashboard for the US05 Cluster, starting around 16:15 EST. At this time, no other services are impacted, and messaging sending is not impacted. Engineers are actively working to restore service.
- monitoring Mar 17, 2026, 08:57 PM UTC
As of 16:47 ET, Braze engineers have implemented a fix and are continuing to monitor service health for improvement.
- resolved Mar 17, 2026, 09:04 PM UTC
No further issues have been experienced, and all services are operating normally. The incident is now resolved.
Minor February 24, 2026 Outbound email latency for non-EU Bird (Sparkpost) customers 25m Email
Started Feb 24, 2026, 07:34 PM UTC· resolved Feb 24, 2026, 08:00 PM UTC
- investigating Feb 24, 2026, 07:34 PM UTC
Braze Engineers detected an increase in latency on email outbound messaging for customers on Bird (Sparkpost) non-EU Braze clusters. This latency build up started at 13:53 ET. Braze has engaged Sparkpost, who have declared an incident and are actively investigating, you can follow their Statuspage for updates, and we'll update here in 30 minutes, or when we learn more. https://status.sparkpost.com/incidents/ndjn00g5vwm3
- investigating Feb 24, 2026, 07:42 PM UTC
As of 14:34 ET, Sparkpost has identified the root cause to be a networking issue on their US cluster. We are monitoring performance for improvement.
- resolved Feb 24, 2026, 08:00 PM UTC
As of 14:41 ET, Sparkpost has declared this incident resolved after implementing a fix. Braze Engineers have confirmed that real time outbound email latency has returned within normal operational bounds as of 14:34 ET. Any messages that failed during this window, were automatically retried. This incident is considered resolved.
Minor February 18, 2026 EU01 & EU02 Dashboard Errors 7h 15m Dashboard, Dashboard
Started Feb 18, 2026, 12:07 PM UTC· resolved Feb 18, 2026, 07:22 PM UTC
- investigating Feb 18, 2026, 12:07 PM UTC
We have received reports of errors when navigating the EU01 and EU02 Dashboards. Braze engineers are observing a small increase in errors and are actively investigating the issue.
- investigating Feb 18, 2026, 12:39 PM UTC
We are continuing to investigate the issue.
- investigating Feb 18, 2026, 03:20 PM UTC
We are continuing to investigate this issue with urgency and have escalated to our network service provider.
- identified Feb 18, 2026, 05:51 PM UTC
We've identified an issue isolated impacting our edge network impacting customers accessing the dashboard from Europe. We have escalated the issue to our network provider and are investigating with urgency.
- monitoring Feb 18, 2026, 06:13 PM UTC
The errors have stabilised to normal operating levels. We are continuing to monitor the situation closely and are actively investigating with our networking provider.
- resolved Feb 18, 2026, 07:22 PM UTC
We can confirm services have continued to remain stable and the issue is now considered resolved.
Critical February 3, 2026 US02 Dashboard and SDK increased errors 21m Dashboard, SDK Data Collection
Started Feb 03, 2026, 03:41 PM UTC· resolved Feb 03, 2026, 04:02 PM UTC
- investigating Feb 03, 2026, 03:41 PM UTC
Starting at 10:25 ET Braze Engineers began observing errors impacting the US02 Dashboard and SDK services. Braze Engineers are currently investigating the issue and SDK service has been restored. We will provide further updates in 15 minutes.
- monitoring Feb 03, 2026, 03:47 PM UTC
Dashboard Service has been restored since 10:43 ET. Braze Engineers are continuing to monitor the stability of services.
- resolved Feb 03, 2026, 04:02 PM UTC
We can confirm service have continued to remain stable and the issue is now considered resolved. Impact: SDK: Engineers observed an increase in SDK errors between 10:25 ET and 10:36 ET. The SDK will automatically retry failed requests and no action is required. Dashboard: Engineers observed an increased in Dashboard errors between 10:26 ET and 10:43 ET. Dashboard users may have experienced timeouts and dashboard errors during this window. Message sending and the REST API were not impacted by this issue.
Notice January 24, 2026 Gmail consumers experiencing banners indicating missing spam checks 7h 31m Email
Started Jan 24, 2026, 06:27 PM UTC· resolved Jan 25, 2026, 01:59 AM UTC
- monitoring Jan 24, 2026, 06:27 PM UTC
Braze is aware of an active incident with Google that is impacting how emails are delivered and filtered in Gmail. Emails that should normally land in the Promotion Tab are being sent to the Primary Tab. In addition, Gmail users might see banners indicating that spam checks are missing. Gmail is actively working on correcting this issue. More details about Gmail’s active incident can be found here: https://www.google.com/appsstatus/dashboard/incidents/NNnDkY9CJ36annsfytjQ Impact on Braze customers: This could lead to an increase in Spam complaints or Unsubscribes from recent emails delivered to Gmail, depending on consumer reaction. The Braze product continues to operate as expected. We will continue to monitor this incident and share an update as soon as one is available.
- resolved Jan 25, 2026, 01:59 AM UTC
As of 8:28 PM EST, Google has resolved the issue. We recommend continuing to monitor Gmail’s status page for Google’s final incident analysis and to use Braze’s Deliverability Center while following email-sending best practices.
Minor January 23, 2026 Email delivery issues 2h 54m Email
Started Jan 23, 2026, 12:47 AM UTC· resolved Jan 23, 2026, 03:42 AM UTC
- investigating Jan 23, 2026, 12:47 AM UTC
Braze Engineers have identified elevated email bounce rates for customers sending email via SparkPost (Bird), starting around 17:35 ET. We are working with SparkPost Engineering who are aware and investigating the issue. We'll update in 30 minutes or when we have an update from Sparkpost.
- investigating Jan 23, 2026, 02:00 AM UTC
Braze and Sparkpost engineers continue to investigate this issue. While we have not fully identified the root cause, Sparkpost is reverting a code deployment from this afternoon that we believe could be correlated. Our next update will come in an hour, or when the revert is complete.
- monitoring Jan 23, 2026, 02:57 AM UTC
SparkPost's revert successfully resolved this issue, and we have seen bounce rates return to normal levels, and no instances of the specific error code as of 9:42 PM ET. Our engineering teams will continue to monitor the situation to ensure the issue does not recur.
- resolved Jan 23, 2026, 03:42 AM UTC
We have not seen any instances of the specific error code in an hour, since 9:42 PM ET. This incident is considered resolved.
Notice January 13, 2026 SMS outbound sending delays –
Started Jan 13, 2026, 09:00 PM UTC· resolved Jan 13, 2026, 09:00 PM UTC
- resolved Jan 13, 2026, 10:19 PM UTC
Between 4:05 PM and 4:58 PM ET, some SMS messages experienced a temporary delivery delay. The issue has been fully resolved. All delayed messages were safely queued and are now being delivered. No messages were lost. Our systems are operating normally, and our team is monitoring to ensure continued stability.
Critical January 6, 2026 US05 Dashboard Errors 47m Dashboard
Started Jan 06, 2026, 03:41 PM UTC· resolved Jan 06, 2026, 04:29 PM UTC
- identified Jan 06, 2026, 03:41 PM UTC
We are investigating an issue impacting users reaching the Braze Dashboard for the US05 Cluster. No other services are impacted and messaging sending is not impacted. Engineers are actively working to restore service.
- monitoring Jan 06, 2026, 03:46 PM UTC
Between 10:26 ET to 10:43 ET users may have experienced errors when trying to access the Braze Dashboard on the US05 Cluster. Service has now been restored and Engineers continue to monitor.
- resolved Jan 06, 2026, 04:29 PM UTC
No further issues have been experienced and all services are operating normally. The incident is now resolved.