Braze incident

Degraded performance in Outbound Messaging and Data Processing on EU01

Minor Resolved View vendor source →

Braze experienced a minor incident on July 30, 2025 affecting Data Processing and Outbound Messaging, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2025, 02:49 PM UTC
Resolved
Jul 30, 2025, 03:19 PM UTC
Duration
30m
Detected by Pingoru
Jul 30, 2025, 02:49 PM UTC

Affected components

Data ProcessingOutbound Messaging

Update timeline

  1. monitoring Jul 30, 2025, 02:49 PM UTC

    We have identified degraded performance between 2:05 PM and 2:28 PM UTC, which impacted Outbound Messaging and Data Processing on the EU01 cluster. This issue is now resolved, and Engineers are continuing to monitor services.

  2. monitoring Jul 30, 2025, 03:18 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jul 30, 2025, 03:19 PM UTC

    Engineers have continuously been monitoring services, and they have remained stable. This issue is now considered fully resolved.