Braze incident

Issue impacting US01 and US05 clusters

Major Resolved View vendor source →

Braze experienced a major incident on September 2, 2025 affecting Dashboard and Dashboard and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2025, 05:20 PM UTC
Resolved
Sep 02, 2025, 05:45 PM UTC
Duration
25m
Detected by Pingoru
Sep 02, 2025, 05:20 PM UTC

Affected components

DashboardDashboardSDK Data CollectionSDK Data CollectionData ProcessingData ProcessingREST APIsREST APIsOutbound MessagingOutbound Messaging

Update timeline

  1. identified Sep 02, 2025, 05:20 PM UTC

    We're investigating an issue impacting services on the US01 and US05 clusters. A further update will be provided shortly.

  2. monitoring Sep 02, 2025, 05:30 PM UTC

    Between 13:08 ET to 13:21 users may have experienced an increase in latency and dashboard errors. We can confirm other services were not impacted by the issue.

  3. resolved Sep 02, 2025, 05:45 PM UTC

    We can confirm this incident is resolved and no further issues have been experienced since 13:21 ET.