Braze incident

Degraded performance for Dashboard and Time Series data in US05

Braze experienced a minor incident on September 5, 2025 affecting Dashboard, lasting 6m. The incident has been resolved; the full update timeline is below.

Started: Sep 05, 2025, 05:54 PM UTC
Resolved: Sep 05, 2025, 06:01 PM UTC
Duration: 6m
Detected by Pingoru: Sep 05, 2025, 05:54 PM UTC

Affected components

Dashboard

Update timeline

monitoring Sep 05, 2025, 05:54 PM UTC

Braze Engineers are investigating an issue where customers might have experienced issues within the Dashboard and time series data not updating properly. Message sending and data processing were not impacted. A fix has been implemented and we are monitoring the results. Some customers may have experienced intermittent errors accessing the dashboard between approximately 12:15PM to 1:15PM EST. In addition, some time series graphs may have experienced latency updating between approximately 1:00PM to 1:24PM.
resolved Sep 05, 2025, 06:01 PM UTC

Braze Engineers have confirmed US05 cluster services continue to operate within normal operational bounds. Engineers will continue to monitor service health. This incident has been resolved.