Box incident
[Minor] User May Encounter Issues Accessing Marketing Page box.com
Box experienced a minor incident on February 20, 2026 affecting Login/SSO and Box.com Marketing Website, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 20, 2026, 07:11 PM UTC
Our team is investigating an issue with the marketing site box.com. Users may see errors when attempting to access Box.
- identified Feb 20, 2026, 07:14 PM UTC
Our team has identified the underlying cause of this issue and is working to take remediating steps. The issue is due to an outage within Cloudflare at this time: https://www.cloudflarestatus.com/incidents/kwy3dt82bwbt As we work on remediation steps users can workaround this issue by access box through app.box.com instead of box.com
- monitoring Feb 20, 2026, 07:30 PM UTC
Our team has taken steps to remediate this issue and is seeing improvement for our marketing page box.com. We are continuing to monitor for any additional impact.
- resolved Feb 20, 2026, 08:37 PM UTC
This incident has now been resolved. Box will continue to monitor CloudFlare: https://www.cloudflarestatus.com/incidents/kwy3dt82bwbt