Box Outage History
Box is up right nowPingoru has recorded 63 incidents for Box: 58 in the last 12 months and 23 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 6 of 720 (1%) |
| May 2026 | 3 | 14 of 744 (2%) |
| June 2026 | 7 | 7 of 720 (1%) |
| July 2026 | 7 | 10 of 744 (1%) |
| August 2026 | 12 | 11 of 744 (1%) |
| September 2026 | 4 | 8 of 720 (1%) |
| October 2026 | 5 | 118 of 583 (20%) |
Incidents, newest first
Major October 20, 2025 [Major] Issues to receive SMS 1h 7m Login/SSO
Started Oct 20, 2025, 09:01 AM UTC· resolved Oct 20, 2025, 10:08 AM UTC
- investigating Oct 20, 2025, 09:01 AM UTC
Our team is investigating an issue with SMS service. Users may have issues to receive SMS when attempting to login to Box. We will provide additional information as it becomes available.
- identified Oct 20, 2025, 09:30 AM UTC
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
- monitoring Oct 20, 2025, 09:40 AM UTC
Our team has taken steps to remediate this issue and is seeing improvement for the SMS service. We are continuing to monitor for any additional impact.
- resolved Oct 20, 2025, 10:08 AM UTC
After further monitoring, this incident is now considered resolved. The SMS Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Major October 17, 2025 [Major] Some Users May See Errors Accessing The All Files Page 1h 31m Accessible Site (a.box.com)
Started Oct 17, 2025, 01:36 PM UTC· resolved Oct 17, 2025, 03:07 PM UTC
- identified Oct 17, 2025, 01:36 PM UTC
Our team is investigating an issue with Box All Files page. Users may see 500 HTTP errors while accessing the All Files page. We have identified the underlying cause of this issue and are working to take remediating steps. We will provide additional updates as they become available.
- monitoring Oct 17, 2025, 01:55 PM UTC
Our team has taken steps to remediate this issue and is seeing improvement for All Files experience. We are continuing to monitor for any additional impact.
- monitoring Oct 17, 2025, 02:37 PM UTC
Our team has taken steps to remediate this issue and is seeing improvement for All Files experience. We are continuing to monitor for any additional impact.
- resolved Oct 17, 2025, 03:07 PM UTC
After further monitoring, this incident is now considered resolved. The All Files page service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
- postmortem Oct 22, 2025, 07:47 PM UTC
We recently addressed issues affecting availability of the Box All Files page. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. Between 5:42 AM PDT and 6:30 AM PDT on October 17th, some users may have experienced difficulties while working in Box. During this time, there was a degradation in availability of the All Files page. The issue occurred due to a bug in our code promotion pipeline, which promoted a disruptive change beyond the canary stage, causing wider impact. We were able to resolve the issue by rolling back the change. In addition, we are working to improve our release strategy and testing processes to prevent similar issues from occurring in the future. **Analysis** The code that was promoted beyond the canary stage introduced an unintended change in the behavior of our feature flagging mechanism. The code change was intended to improve application performance by implementing a filtering-based approach. However, the feature flagging system was not yet fully compatible with this implementation, which resulted in a malfunction on the All Files page. **Corrective Actions** Box has initiated the following corrective actions: * Strengthened the canary deployment validation criteria in our release strategy. * Updated internal documentation to reflect feature-flag system dependencies and operational constraints. * Provided engineers clear guidance for safely integrating changes with the feature-flag system. We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. Sincerely, The Box Team