Box Outage History

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Box had 47 outages in the last 2 years totaling 39h 4m of downtime — averaging 1.9 incidents per month.

There were 47 Box outages since April 14, 2025 totaling 39h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.box.com

Major July 15, 2026

[Medium] Issues with Box Relay

Detected by Pingoru
Jul 15, 2026, 04:14 AM UTC
Resolved
Jul 15, 2026, 06:43 AM UTC
Duration
2h 29m
Affected: Box Relay
Timeline · 5 updates
  1. investigating Jul 15, 2026, 04:14 AM UTC

    We are investigating an ongoing issue affecting Box Relay. We will provide additional information as it becomes available.

  2. identified Jul 15, 2026, 04:50 AM UTC

    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  3. identified Jul 15, 2026, 06:00 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 15, 2026, 06:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 15, 2026, 06:43 AM UTC

    After further monitoring, this incident is now considered resolved. Box Relay has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Minor July 7, 2026

[Medium] Issues with Search service, Box Sign Templates and Metadata queries

Detected by Pingoru
Jul 07, 2026, 02:11 PM UTC
Resolved
Jul 07, 2026, 04:19 PM UTC
Duration
2h 8m
Affected: SearchSearchBox Sign
Timeline · 6 updates
  1. investigating Jul 07, 2026, 02:11 PM UTC

    Our team is investigating an issue with the Search service and Metadata queries. Users may see errors or slowness when attempting to search items in Box and / or using Metadata queries. We will provide additional information as it becomes available.

  2. investigating Jul 07, 2026, 02:42 PM UTC

    Our team is investigating an issue with the Search service, Box Sign Templates and Metadata queries. Users may see errors or slowness when attempting to search items in Box and / or using Metadata queries. We will provide additional information as it becomes available.

  3. identified Jul 07, 2026, 03:07 PM UTC

    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  4. identified Jul 07, 2026, 04:01 PM UTC

    Our team continues remediation efforts to restore full functionality to the Search service, Box Sign Templates and Metadata queries. We will provide additional updates as they become available.

  5. monitoring Jul 07, 2026, 04:12 PM UTC

    Our team has taken steps to remediate this issue and is seeing improvement for the Search service, Box Sign Templates and Metadata queries. We are continuing to monitor for any additional impact.

  6. resolved Jul 07, 2026, 04:19 PM UTC

    After further monitoring, this incident is now considered resolved. Search service, Box Sign Templates and Metadata queries have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Major June 25, 2026

[Medium] Issues with Zip Downloads

Detected by Pingoru
Jun 25, 2026, 07:29 PM UTC
Resolved
Jun 25, 2026, 09:47 PM UTC
Duration
2h 18m
Affected: Uploads/Downloads
Timeline · 5 updates
  1. investigating Jun 25, 2026, 07:29 PM UTC

    Our team is investigating an issue with Zip Downloads in the Box Web Application. Users may see errors or slowness when attempting to download folders from Box. We will provide additional information as it becomes available.

  2. identified Jun 25, 2026, 07:50 PM UTC

    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  3. identified Jun 25, 2026, 07:59 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jun 25, 2026, 08:29 PM UTC

    Our team has taken steps to remediate this issue and is seeing improvement for the Zip Downloads service. We are continuing to monitor for any additional impact.

  5. resolved Jun 25, 2026, 09:47 PM UTC

    After further monitoring, this incident is now considered resolved. The Zip Downloads service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Minor June 16, 2026

[Minor] Issues with Downloads

Detected by Pingoru
Jun 16, 2026, 11:16 PM UTC
Resolved
Jun 16, 2026, 11:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 16, 2026, 11:16 PM UTC

    From approximately 3:40PM and 3:50 PM PDT, we observed an issue impacting downloads. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Major June 1, 2026

[Medium] Issues with Box AI

Detected by Pingoru
Jun 01, 2026, 12:58 AM UTC
Resolved
Jun 01, 2026, 02:25 AM UTC
Duration
1h 27m
Affected: Box AI
Timeline · 4 updates
  1. investigating Jun 01, 2026, 12:58 AM UTC

    We are investigating an ongoing issue affecting Box AI. We will provide more information as soon as it is available.

  2. identified Jun 01, 2026, 01:16 AM UTC

    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  3. monitoring Jun 01, 2026, 01:49 AM UTC

    Our team has taken steps to remediate this issue and is seeing improvement for Box AI. We are continuing to monitor for any additional impact.

  4. resolved Jun 01, 2026, 02:25 AM UTC

    After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Read the full incident report →

Major April 27, 2026

[Medium] Issues with Box Search

Detected by Pingoru
Apr 27, 2026, 05:36 PM UTC
Resolved
Apr 27, 2026, 07:11 PM UTC
Duration
1h 34m
Affected: Search
Timeline · 6 updates
  1. investigating Apr 27, 2026, 05:36 PM UTC

    Our team is investigating an issue with Search by metadata in the Box Web Application. Users may see search results not return. We will provide additional information as it becomes available.

  2. investigating Apr 27, 2026, 05:37 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 27, 2026, 05:51 PM UTC

    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  4. identified Apr 27, 2026, 05:52 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Apr 27, 2026, 06:17 PM UTC

    Our team has taken steps to remediate this issue and is seeing improvement for the search with metadata service. We are continuing to monitor for any additional impact.

  6. resolved Apr 27, 2026, 07:11 PM UTC

    After further monitoring, this incident is now considered resolved. Search with metadata has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Minor April 7, 2026

[Minor] Customers may have experienced issues using Public API

Detected by Pingoru
Apr 07, 2026, 12:36 AM UTC
Resolved
Apr 07, 2026, 12:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 07, 2026, 12:36 AM UTC

    Between 4:57 and 5:05 PM PST, some users may have experienced difficulties using Public API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.

Read the full incident report →

Major March 25, 2026

[Medium] Issues Accessing the Admin Console Dashboard

Detected by Pingoru
Mar 25, 2026, 11:44 AM UTC
Resolved
Mar 25, 2026, 02:03 PM UTC
Duration
2h 19m
Affected: Admin Console & Functionality
Timeline · 4 updates
  1. investigating Mar 25, 2026, 11:44 AM UTC

    Our team is investigating an issue with the Admin Conssole dashboard. Users may experience slowness when attempting to access the Admin Console. We will provide additional information as it becomes available.

  2. identified Mar 25, 2026, 12:23 PM UTC

    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  3. monitoring Mar 25, 2026, 01:36 PM UTC

    Our team has taken steps to remediate this issue and is seeing improvement to access the Box Admin console. We are continuing to monitor for any additional impact.

  4. resolved Mar 25, 2026, 02:03 PM UTC

    After further monitoring, this incident is now considered resolved. The Admin console service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Major March 18, 2026

[Medium] Customers may experience issues previewing files

Detected by Pingoru
Mar 18, 2026, 06:00 PM UTC
Resolved
Mar 18, 2026, 06:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 18, 2026, 06:49 PM UTC

    Between 10:56am PST to 11:42am PST on March 18th, 2026 some users may have experienced difficulties previewing files. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.

Read the full incident report →

Critical January 9, 2026

[Critical] Issues with Logins, Notes and API

Detected by Pingoru
Jan 09, 2026, 07:14 AM UTC
Resolved
Jan 09, 2026, 06:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 09, 2026, 07:14 AM UTC

    From approximately 9:52 PM to 10:00 PM US Pacific time, we observed an issue impacting Logins, Notes and API. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →