Blackbaud incident

Active Issue Alert – Blackbaud Luminate Online® - #000688489

Minor Resolved View vendor source →

Blackbaud experienced a minor incident on August 17, 2026 affecting Blackbaud Luminate Online®, lasting 4h 12m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 03:54 PM UTC
Resolved
Aug 17, 2026, 08:07 PM UTC
Duration
4h 12m
Detected by Pingoru
Aug 17, 2026, 03:54 PM UTC

Affected components

Blackbaud Luminate Online®

Update timeline

  1. investigating Aug 17, 2026, 03:54 PM UTC

    Our engineers have identified an issue impacting autoresponder emails sending from LOT/DEV environments. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

  2. identified Aug 17, 2026, 04:47 PM UTC

    Our engineers have successfully diagnosed the issue, and we are working to address it now. To mitigate the issue, we have temporarily disabled autoresponders for those environments. Please continue to reference this page for updates.

  3. resolved Aug 17, 2026, 08:07 PM UTC

    This issue has been resolved and autoresponders have been enabled again. If you have any questions about status in the future, you can always get updates at this page. Thank you.