Blackbaud incident

Active Issue Alert – Blackbaud ID – Multiple Products - 000685870

Minor Resolved View vendor source →

Blackbaud experienced a minor incident on July 29, 2026 affecting Blackbaud Merchant Services™ and Blackbaud School Website System™ and 1 more component, lasting 6d. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2026, 08:01 PM UTC
Resolved
Aug 04, 2026, 08:12 PM UTC
Duration
6d
Detected by Pingoru
Jul 29, 2026, 08:01 PM UTC

Affected components

Blackbaud Merchant Services™Blackbaud School Website System™Blackbaud Grantmaking™Blackbaud.comBlackbaud Fundraiser Performance Management™Blackbaud Altru®Financial Edge NXTBlackbaud Enrollment Management System™Blackbaud Outcomes™signin.blackbaud.com

Update timeline

  1. investigating Jul 29, 2026, 08:01 PM UTC

    We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.

  2. investigating Jul 29, 2026, 08:37 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 30, 2026, 02:14 PM UTC

    We have identified an issue impacting a sub-set of users who sign in to Blackbaud products using the "Sign in with Facebook" option through BBID. Affected users may be unable to access their Blackbaud products. Our engineers are actively investigating the cause and are working to restore service as quickly as possible. Please continue to monitor this page for updates.

  4. investigating Jul 30, 2026, 04:49 PM UTC

    We are continuing to investigate an issue impacting a sub-set of Blackbaud ID users utilizing Facebook authentication. As a workaround users can convert their account to utilize another social sign-in option. https://kb.blackbaud.com/knowledgebase/articles/Article/208610 Next update will be by 5pm ET.

  5. investigating Jul 30, 2026, 08:53 PM UTC

    We are continuing to investigate an issue impacting a sub-set of Blackbaud ID users utilizing Facebook authentication. As a workaround users can convert their account to utilize another social sign-in option. https://kb.blackbaud.com/knowledgebase/articles/Article/208610 The next update is tomorrow, July 31 at 5:00 PM ET.

  6. investigating Jul 31, 2026, 09:25 PM UTC

    We are continuing to investigate an issue impacting a sub-set of Blackbaud ID users utilizing Facebook authentication. As a workaround users can convert their account to utilize another social sign-in option. https://kb.blackbaud.com/knowledgebase/articles/Article/208610 The next update is on Monday, August 3 at 5:00 PM ET.

  7. investigating Aug 03, 2026, 09:32 PM UTC

    We are continuing to investigate an issue impacting a sub-set of Blackbaud ID users utilizing Facebook authentication. As a workaround users can convert their account to utilize another social sign-in option. https://kb.blackbaud.com/knowledgebase/articles/Article/208610 The next update is tomorrow, August 4 at 5:00 PM ET.

  8. resolved Aug 04, 2026, 08:12 PM UTC

    This incident has been resolved.