Blackbaud incident

Active Issue Alert – Grateful Patient Solution - 000685994

Minor Resolved View vendor source →

Blackbaud experienced a minor incident on July 30, 2026 affecting Grateful Patient Solution, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2026, 03:10 PM UTC
Resolved
Jul 30, 2026, 04:40 PM UTC
Duration
1h 29m
Detected by Pingoru
Jul 30, 2026, 03:10 PM UTC

Affected components

Grateful Patient Solution

Update timeline

  1. investigating Jul 30, 2026, 03:10 PM UTC

    We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

  2. identified Jul 30, 2026, 03:50 PM UTC

    We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

  3. resolved Jul 30, 2026, 04:40 PM UTC

    An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.