Blackbaud incident

Active Issue Alert – Email Services, Altru, Blackbaud CRM, Financial Edge NXT, Raiser's Edge NXT, Luminate Online, Blackbaud Internet Solutions, Online Express - #000687825

Blackbaud experienced a minor incident on August 12, 2026 affecting Blackbaud Online Express™ and Blackbaud Altru® and 1 more component, lasting 7h 51m. The incident has been resolved; the full update timeline is below.

Started: Aug 12, 2026, 03:56 PM UTC
Resolved: Aug 12, 2026, 11:48 PM UTC
Duration: 7h 51m
Detected by Pingoru: Aug 12, 2026, 03:56 PM UTC

Affected components

Blackbaud Online Express™Blackbaud Altru®Financial Edge NXTBlackbaud Luminate Online®Blackbaud CRM™Raiser's Edge NXT®Blackbaud Internet Solutions™Email Services

Update timeline

identified Aug 12, 2026, 03:56 PM UTC

We are aware that some customers are experiencing intermittent DKIM signing issues with email services. Engineers have diagnosed the event and are working to deploy a fix as quickly as possible. Please continue to reference this page, next update will be at 4 PM ET.
monitoring Aug 12, 2026, 08:50 PM UTC

The intermittent DKIM signing issues with email services has been resolved. Due to caching there may be some residual data that will purge over the next couple hours. Next update will be at 7PM EST
resolved Aug 12, 2026, 11:48 PM UTC

This incident has been resolved.