Blackbaud incident
Active Issue Alert –Enrollment Management- 000685987
Blackbaud experienced a notice incident on July 30, 2026 affecting Blackbaud Enrollment Management System™ and Blackbaud Tuition Management™, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2026, 03:00 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Jul 30, 2026, 03:30 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- identified Jul 30, 2026, 03:59 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
- identified Jul 30, 2026, 04:32 PM UTC
Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
- resolved Jul 30, 2026, 05:14 PM UTC
This incident has been resolved.