Bitso Outage History

Started Mar 13, 2026, 02:31 AM UTC· resolved Mar 13, 2026, 05:07 AM UTC

1. identified Mar 13, 2026, 02:31 AM UTC

   We are experiencing intermittence in our overnight stocks transactions. Our engineering team is actively working to reenable the service. Please be advised that all user funds are fully segregated and remain secure. Rest assured, your funds will remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.

2. resolved Mar 13, 2026, 05:07 AM UTC

   This incident has been resolved.

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Started Mar 03, 2026, 01:31 AM UTC· resolved Mar 03, 2026, 02:59 AM UTC

1. identified Mar 03, 2026, 01:31 AM UTC

   We have identified a technical issue that is preventing many users from completing crypto deposits. What began as a localized error for specific assets has grown into a broader issue affecting multiple cryptocurrencies. This is currently impacting deposit functionality and the creation of new network addresses for our users. Rest assured, your funds will remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/. ---------------------------------- Hemos identificado un problema técnico que impide a muchos usuarios completar sus depósitos de criptomonedas. Lo que comenzó como un error localizado para activos específicos se ha convertido en un problema más amplio que afecta a múltiples criptomonedas. Actualmente, esto está afectando a la funcionalidad de los depósitos y a la creación de nuevas direcciones de red para nuestros usuarios. Tenga la seguridad de que sus fondos permanecerán seguros en todo momento. Si necesita más ayuda, póngase en contacto con nuestro equipo de atención al cliente en https://support.bitso.com/.

2. resolved Mar 03, 2026, 02:59 AM UTC

   This incident has been resolved.

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Started Mar 02, 2026, 02:52 PM UTC· resolved Mar 02, 2026, 03:40 PM UTC

1. investigating Mar 02, 2026, 02:52 PM UTC

   We are currently facing delays for SPEI Transactions. Our engineering team is already working on it and we will keep you posted. Rest assured, your funds will remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/. --------------------------------------------------------------- Estamos experimentando demoras en depósitos de MXN. Nuestro equipo de ingeniería se encuentra trabajando para resolver la situación a la brevedad. Queremos asegurarte que tus fondos están seguros. Lamentamos los inconvenientes que esto pueda ocasionar.

2. monitoring Mar 02, 2026, 03:04 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 02, 2026, 03:40 PM UTC

   This incident has been resolved.

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Started Feb 28, 2026, 01:02 PM UTC· resolved Feb 28, 2026, 04:59 PM UTC

1. investigating Feb 28, 2026, 01:02 PM UTC

   We are currently facing an issue identified with USDT/POLYGON withdrawals getting stuck in pending status . Our team is working diligently to resolve this situation as quickly as possible. We appreciate your patience and understanding. We will keep you posted on further updates.

2. resolved Feb 28, 2026, 04:59 PM UTC

   This incident has been resolved.

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Started Feb 26, 2026, 01:45 PM UTC· resolved Feb 26, 2026, 08:15 PM UTC

1. investigating Feb 26, 2026, 01:45 PM UTC

   We are currently experiencing a degraded performance regarding Argentine Peso (ARS) withdrawals. Our team is working diligently to resolve this situation as quickly as possible. We appreciate your patience and understanding. We will keep you updated on any developments. ---------------------------- Actualmente estamos experimentando performance degradada retiros en Pesos Argentinos (ARS). Nuestro equipo está trabajando diligentemente para resolver esta situación lo antes posible. Agradecemos su paciencia y comprensión. Les mantendremos informados sobre cualquier novedad.

2. monitoring Feb 26, 2026, 03:51 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Feb 26, 2026, 08:15 PM UTC

   This incident has been resolved.

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Started Feb 12, 2026, 05:26 PM UTC· resolved Feb 12, 2026, 06:56 PM UTC

1. investigating Feb 12, 2026, 05:26 PM UTC

   We are currently experiencing issues with crypto withdrawals due to an ongoing incident with one of our core infrastructure providers. As a result, we have temporarily disabled withdrawals for Polygon (POL) and Solana (SOL) to ensure the safety of your funds and prevent transactions from getting stuck. Users may also experience intermittent delays on other networks, including Optimism, Ethereum, Polygon, Arbitrum. Our engineering team is monitoring the situation closely and will re-enable withdrawals as soon as the provider confirms service stability. ------------------- Actualmente estamos experimentando demoras con los retiros de criptomonedas debido a un incidente en curso con uno de nuestros principales proveedores de infraestructura. Como resultado, hemos deshabilitado temporalmente los retiros de Polygon (POL) y Solana (SOL) para garantizar la seguridad de tus fondos y evitar que las transacciones queden retenidas. Es posible que también experimentes retrasos intermitentes en otras redes, incluyendo Optimism, Ethereum, Polygon y Arbitrum. Nuestro equipo de ingeniería está monitoreando la situación de cerca y rehabilitaremos los retiros tan pronto como el proveedor confirme la estabilidad del servicio. ------------------- No momento, estamos enfrentando problemas com saques de criptomoedas devido a um incidente em andamento com um de nossos principais provedores de infraestrutura. Como resultado, desativamos temporariamente os saques de Polygon (POL) e Solana (SOL) para garantir a segurança dos seus fundos e evitar que as transações fiquem presas. Você também pode enfrentar atrasos intermitentes em outras redes, incluindo Optimism, Ethereum, Polygon e Arbitrum. Nossa equipe de engenharia está acompanhando a situação de perto e reativaremos os saques assim que o provedor confirmar a estabilidade do serviço.

2. monitoring Feb 12, 2026, 06:26 PM UTC

   We are pleased to inform you that our provider has restored their services. Withdrawals for Polygon (POL) and Solana (SOL) are now fully re-enabled. Transactions on other affected networks (Optimism, Ethereum, and Arbitrum) have also returned to normal processing speeds. Thank you for your patience while we worked to ensure the safety of your transactions. ------------------- Nos complace informarles que nuestro proveedor ha restablecido los servicios. Los retiros de Polygon (POL) y Solana (SOL) ya se encuentran habilitados. Las transacciones en las demás redes afectadas (Optimism, Ethereum y Arbitrum) también han regresado a sus velocidades de procesamiento habituales. Agradecemos su paciencia mientras trabajábamos para garantizar la seguridad de sus operaciones. ------------------- Temos o prazer de informar que os problemas com nosso provedor de infraestrutura foram resolvidos. Os saques de Polygon (POL) e Solana (SOL) já estão totalmente reativados. As transações em outras redes afetadas (Optimism, Ethereum e Arbitrum) também retornaram às velocidades normais de processamento. Agradecemos a sua paciência enquanto trabalhávamos para garantir a segurança das suas operações.

3. resolved Feb 12, 2026, 06:56 PM UTC

   This incident has been resolved. ------------------- Este incidente ha sido resuelto. ------------------- Este incidente foi resolvido.

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Started Feb 05, 2026, 08:17 PM UTC· resolved Feb 05, 2026, 10:24 PM UTC

1. identified Feb 05, 2026, 08:17 PM UTC

   Our registration service is currently experiencing an interruption affecting all new user sign-ups. We have identified the cause as a recent system change and are actively working to revert it and restore full functionality. We apologize for the delay. ------------------------------- Nuestro servicio de registro está experimentando una interrupción que afecta la creación de nuevas cuentas. Hemos identificado que la causa se debe a un cambio reciente en el sistema y estamos trabajando activamente para revertirlo y restablecer la funcionalidad completa. Lamentamos los inconvenientes.

2. monitoring Feb 05, 2026, 09:04 PM UTC

   A fix has been implemented and we are currently monitoring the results to ensure that the registration service is functioning correctly. We appreciate your patience during this process. ------------------------- Se ha implementado una corrección y actualmente estamos monitoreando los resultados para asegurar que el servicio de registro funcione correctamente. Agradecemos su paciencia durante este proceso.

3. resolved Feb 05, 2026, 10:24 PM UTC

   This incident has been resolved.

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Started Feb 04, 2026, 04:19 AM UTC· resolved Feb 04, 2026, 05:17 AM UTC

1. investigating Feb 04, 2026, 04:19 AM UTC

   We are currently facing delays for SPEI Transactions. Our engineering team is already working on it and we will keep you posted. Rest assured, your funds will remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.

2. monitoring Feb 04, 2026, 05:00 AM UTC

   SPEI Transactions are now flowing normally and we continue to monitor.

3. resolved Feb 04, 2026, 05:17 AM UTC

   This incident has been resolved.

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Started Jan 31, 2026, 04:55 AM UTC· resolved Jan 31, 2026, 06:19 AM UTC

1. investigating Jan 31, 2026, 04:55 AM UTC

   Due to an issue with a third-party provider's infrastructure, we observe degradation to validate CURP for Mexican clients . Our engineering team is following up on this to restore the service at the earliest. We apologize for the inconvenience. If you need further assistance, please contact us through our Help Center at https://support.bitso.com/

2. resolved Jan 31, 2026, 06:19 AM UTC

   This incident has been resolved.

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Started Jan 29, 2026, 08:49 AM UTC· resolved Jan 29, 2026, 03:04 PM UTC

1. investigating Jan 29, 2026, 08:49 AM UTC

   Due to some issue at provider end we experienced delays in processing crypto withdrawals. Our engineering team is already working to reprocess all the stuck withdrawals . Although new withdrawals are flowing as usual . An update will be shared once new information is available. If you need further assistance, please contact us through our Help Center at https://support.bitso.com/

2. investigating Jan 29, 2026, 09:03 AM UTC

   We are continuing to investigate this issue.

3. investigating Jan 29, 2026, 02:03 PM UTC

   We are continuing to resolve the processing delays caused by a third-party provider issue. While most services are recovering, we have temporarily suspended all withdrawals on the Polygon network to ensure the safety of your funds and prevent further stuck transactions. We are working to restore Polygon connectivity as quickly as possible and will provide another update once the service is back online. --------------- Seguimos trabajando en resolver los retrasos en el procesamiento causados por un problema con un proveedor externo. Si bien la mayoría de los servicios se están restableciendo, hemos suspendido temporalmente todos los retiros en la red Polygon para garantizar la seguridad de tus fondos y evitar que más transacciones se queden retenidas. Estamos trabajando para restaurar la conectividad de Polygon lo antes posible y compartiremos una nueva actualización en cuanto el servicio se haya restablecido. --------------- Continuamos trabalhando para resolver os atrasos no processamento causados por um problema em um provedor externo. Embora a maioria dos serviços esteja se recuperando, suspendemos temporariamente todos os saques na rede Polygon para garantir a segurança dos seus fundos e evitar que mais transações fiquem retidas. Estamos trabalhando para restaurar a conectividade da rede Polygon o mais rápido possível e enviaremos uma nova atualização assim que o serviço estiver normalizado.

4. monitoring Jan 29, 2026, 02:52 PM UTC

   We have successfully cleared all affected transactions and have re-enabled withdrawals on the Polygon network. Our team is currently monitoring the system to ensure continued stability. Thank you for your patience while we resolved these provider-related delays. --------------- Hemos procesado con éxito todas las transacciones afectadas y hemos reactivado los retiros en la red Polygon. Nuestro equipo se encuentra monitoreando el sistema para asegurar una estabilidad continua. Agradecemos tu paciencia mientras resolvíamos estos retrasos relacionados con el proveedor. --------------- Processamos com sucesso todas as transações retidas e reativamos os saques na rede Polygon. Nossa equipe está monitorando o sistema para garantir a estabilidade contínua. Agradecemos a sua paciência enquanto resolvíamos esses atrasos relacionados ao provedor.

5. resolved Jan 29, 2026, 03:04 PM UTC

   The issue affecting crypto withdrawals has been fully resolved. All stuck transactions have been processed, and services on the Polygon network are operating normally. We appreciate your patience and apologize for any inconvenience this may have caused. If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/ --------------- El problema que afectaba los retiros de cripto ha sido resuelto por completo. Todas las transacciones afectadas han sido procesadas y los servicios en la red Polygon operan con normalidad. Agradecemos tu paciencia y nos disculpamos por cualquier inconveniente que esto haya causado. Si necesita ayuda o tiene alguna consulta, comuníquese con nuestro equipo de soporte en https://support.bitso.com/ --------------- O problema que afetava os saques de cripto foi totalmente resolvido. Todas as transações retidas foram processadas e os serviços na rede Polygon estão operando normalmente. Agradecemos a sua paciência e pedimos desculpas por qualquer inconveniente causado. Caso precise de qualquer assistência, entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com/

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Started Jan 26, 2026, 09:33 PM UTC· resolved Jan 26, 2026, 11:46 PM UTC

1. investigating Jan 26, 2026, 09:33 PM UTC

   We are currently experiencing delays with some Colombian Peso (COP) withdrawals. Our team has identified an operational issue affecting some transactions. Our team is working on returning our services to normal. We apologize for any inconvenience this may cause. Rest assured that your funds remain secure. ----------- Estamos experimentando retrasos en algunos retiros de Pesos Colombianos (COP). Nuestro equipo ha identificado un problema operativo que afecta a ciertas transacciones y ya se encuentra trabajando para normalizar el servicio lo antes posible. Lamentamos cualquier inconveniente que esto pueda causar. Tenga la seguridad de que sus fondos permanecen seguros.

2. resolved Jan 26, 2026, 11:46 PM UTC

   This incident has been resolved.

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Started Jan 22, 2026, 04:13 PM UTC· resolved Jan 23, 2026, 04:15 AM UTC

1. investigating Jan 22, 2026, 04:13 PM UTC

   On Wednesday, Jan 21st between 19:39 and 22:20 CST, a configuration issue prevented some system notifications and API updates for deposit statuses. During this window, webhook triggers and API status updates may have been delayed or missed. All funds and operations are safe and were processed correctly. We are currently recovering and resending the missing messages to ensure your system records are complete. We will provide an update as soon as we have more information. Thank you for your patience. ----------------------- El miércoles 21 de enero, entre las 19:39 y las 22:20 CST, un problema de configuración impidió el envío de algunas notificaciones del sistema y actualizaciones de la API para los estados de depósitos. Durante este periodo, los webhooks y las actualizaciones de estado en la API pudieron presentar retrasos o fallas. Todos los fondos y operaciones están seguros y se procesaron correctamente. Actualmente estamos recuperando los mensajes faltantes para reenviarlos y asegurar que los registros en sus sistemas estén completos. Proporcionaremos una actualización en cuanto tengamos más información. Agradecemos su paciencia.

2. resolved Jan 23, 2026, 04:15 AM UTC

   This incident has been resolved.

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Started Jan 12, 2026, 03:55 PM UTC· resolved Jan 12, 2026, 07:13 PM UTC

1. investigating Jan 12, 2026, 03:55 PM UTC

   We are currently investigating an issue on our third-party provider that is affecting our Stocks Trading services. To ensure a consistent experience, we have temporarily disabled new stock transactions in the retail app. What this means for you: * New Orders: Trading is currently unavailable. You will receive an error message if you attempt to place a new order. * Existing Positions: You may temporarily be unable to view your current stock positions within the app. * In-Progress Orders: Any orders already in progress may still continue to process. Our team is working with our provider to restore full functionality. We apologize for the inconvenience and will provide further updates as soon as they are available. ------------------------ Estamos investigando un inconveniente con nuestro proveedor externo que está afectando nuestros servicios de Stocks (Acciones). Para garantizar una experiencia consistente, hemos desactivado temporalmente las nuevas transacciones de acciones en la aplicación. ¿Qué significa esto para ti? * Nuevas órdenes: El trading no está disponible actualmente. Recibirás un mensaje de error si intentas realizar una nueva orden. * Posiciones actuales: Es posible que, de forma temporal, no puedas visualizar tus posiciones actuales de acciones dentro de la app. * Órdenes en curso: Cualquier orden que ya esté en proceso podría seguir ejecutándose. Nuestro equipo está trabajando junto con el proveedor para restablecer la funcionalidad completa lo antes posible. Lamentamos los inconvenientes y compartiremos más actualizaciones en cuanto estén disponibles.

2. monitoring Jan 12, 2026, 04:33 PM UTC

   Our third-party provider has confirmed that the incident has been mitigated, and we have now re-enabled Stocks Trading services in the retail app. We appreciate your patience while we worked to resolve this. If you continue to experience any issues, please reach out to our Support team at: https://support.bitso.com/. ------------------------ Nuestro proveedor externo ha confirmado que el incidente ha sido mitigado. Por lo tanto, hemos reactivado las operaciones de Stocks (Acciones) en la aplicación. Agradecemos tu paciencia mientras trabajábamos en la solución. Si continúas experimentando algún inconveniente, por favor contacta a nuestro equipo de Soporte en https://support.bitso.com/.

3. identified Jan 12, 2026, 04:57 PM UTC

   Unfortunately, we have identified a recurrence of the technical issues with our third-party provider. To protect your experience and ensure system stability, we have had to temporarily disable Stocks Trading in the retail app once again. Our technical team is back in communication with the provider to resolve this permanently. We understand this is frustrating and sincerely apologize for the back-and-forth. We will provide another update as soon as we have a definitive fix. ------------------------ Lamentablemente, hemos identificado una recurrencia de los problemas técnicos con nuestro proveedor externo. Para proteger tu experiencia y asegurar la estabilidad del sistema, nos hemos visto en la necesidad de desactivar nuevamente el trading de Stocks (Acciones) en la aplicación. Nuestro equipo técnico ya está nuevamente en comunicación con el proveedor para resolver esto de forma definitiva. Entendemos que esto es frustrante y pedimos una sincera disculpa por los inconvenientes. Compartiremos una nueva actualización en cuanto tengamos una solución final.

4. monitoring Jan 12, 2026, 05:42 PM UTC

   We have resolved the recurring technical issues with our provider, and Stocks Trading is now fully re-enabled in the retail app. We sincerely apologize for the interruption and the back-and-forth today. Thank you for your continued patience while we worked to ensure a secure and stable trading environment. ------------------------ Hemos resuelto los problemas técnicos recurrentes con nuestro proveedor. Las operaciones de Stocks (Acciones) ya se encuentran totalmente reactivadas en la aplicación. Pedimos una sincera disculpa por la interrupción y los inconvenientes ocurridos el día de hoy. Gracias por tu paciencia mientras trabajábamos para asegurar un entorno de trading seguro y estable.

5. resolved Jan 12, 2026, 07:13 PM UTC

   This incident has been resolved. ------------------------ Este incidente ha sido resuelto.

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Started Dec 16, 2025, 10:25 PM UTC· resolved Dec 16, 2025, 10:37 PM UTC

1. identified Dec 16, 2025, 10:25 PM UTC

   We are currently experiencing a service interruption affecting Argentine Peso (ARS) deposits and withdrawals. Our engineering teams have been alerted and are actively investigating the root cause of this issue. We understand the inconvenience this causes and are working with the highest priority to restore full functionality as quickly as possible. Thank you for your patience. --------------------- Estamos experimentando una interrupción del servicio que afecta a los depósitos y retiros en Peso Argentino (ARS). Nuestros equipos de ingeniería han sido alertados y están investigando activamente la causa raíz de este problema. Comprendemos los inconvenientes que esto ocasiona y estamos trabajando con la máxima prioridad para restablecer la funcionalidad completa tan pronto como sea posible.

2. resolved Dec 16, 2025, 10:37 PM UTC

   The issue affecting Argentinian Peso (ARS) deposits and withdrawals has been resolved. We apologize for any inconvenience this temporary outage may have caused. Thank you for your patience. ---------------------------------------- El problema que afectaba a los depósitos y retiros en Peso Argentino (ARS) ha sido resuelto. Lamentamos cualquier inconveniente que esta interrupción temporal haya podido causar. Gracias por su paciencia.

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Started Dec 16, 2025, 05:46 AM UTC· resolved Dec 16, 2025, 07:51 AM UTC

1. investigating Dec 16, 2025, 05:46 AM UTC

   We are having degraded performance on https://bitso.com landing page is showing intermittent behaviour . We are investigating . We will keep you posted . We apologize for the inconvenience. If you need further assistance, please get in touch with our Customer Support team at https://support.bitso.com/.

2. monitoring Dec 16, 2025, 06:32 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Dec 16, 2025, 07:51 AM UTC

   This incident has been resolved.

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Started Dec 13, 2025, 04:06 PM UTC· resolved Dec 13, 2025, 05:02 PM UTC

1. investigating Dec 13, 2025, 04:06 PM UTC

   We have identified degradation in ARS withdrawals, our engineering team is already investigating. An update will be shared once new information is available. --------------------- Hemos identificado degradación en retiros de pesos argentinos ARS, nuestro equipo de ingeniería se encuentra investigando. Estaremos informando sobre el progreso de la investigación.

2. monitoring Dec 13, 2025, 04:32 PM UTC

   A fix has been implemented, and withdrawals are processing normally again. We will monitor our services to ensure stability. --------------------- Se ha implementado una solución y los retiros se están procesando con normalidad. Estaremos monitoreando nuestros servicios para asegurar estabilidad.

3. resolved Dec 13, 2025, 05:02 PM UTC

   This incident has been resolved.

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Started Dec 06, 2025, 09:01 PM UTC· resolved Dec 07, 2025, 10:42 AM UTC

1. investigating Dec 06, 2025, 09:01 PM UTC

   We are currently experiencing degraded performance for COP (Colombian Peso) deposits. Our team is actively working with our provider to resolve the issue and fully restore service. We appreciate your patience and understanding. ------------------------------------------------ Actualmente, estamos experimentando un rendimiento degradado para los depósitos en COP (pesos colombianos). Nuestro equipo está trabajando activamente con nuestro proveedor para resolver el problema y restablecer el servicio por completo. Agradecemos por tu paciencia y comprensión.

2. resolved Dec 07, 2025, 10:42 AM UTC

   This issue has been resolved

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Started Dec 05, 2025, 09:10 AM UTC· resolved Dec 05, 2025, 09:38 AM UTC

1. investigating Dec 05, 2025, 09:10 AM UTC

   We are having degraded performance on https://bitso.com and https://bitso.com/alpha landing pages. We are investigating . We will keep you posted . We apologize for the inconvenience. If you need further assistance, please get in touch with our Customer Support team at https://support.bitso.com/.

2. monitoring Dec 05, 2025, 09:21 AM UTC

   landing pages https://bitso.com and https://bitso.com/alpha are working now and we are monitoring .

3. resolved Dec 05, 2025, 09:38 AM UTC

   This incident has been resolved.

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Started Nov 21, 2025, 11:17 AM UTC· resolved Nov 21, 2025, 04:07 PM UTC

1. investigating Nov 21, 2025, 11:17 AM UTC

   The Cardano Blockchain (ADA) Mainnet is currently experiencing a partial outage resulting in slow block processing. Therefore, as a precautionary measure to prevent transactions from getting stuck, we have temporarily disabled Cardano (ADA) deposits and withdrawals. Our team is closely monitoring the situation with our provider and are working to ensure a resolution as quickly as possible. We will provide an update when services are stable and fully restored. We apologize for any inconvenience this may cause and thank you for your patience. --------------------- La red principal de la Blockchain Cardano (ADA) está experimentando actualmente una interrupción parcial que resulta en un procesamiento lento de los bloques. Por lo tanto, como medida de precaución para evitar que las transacciones se queden atascadas, hemos deshabilitado temporalmente los depósitos y retiros de Cardano (ADA). Nuestro equipo está monitoreando de cerca la situación con nuestro proveedor y está trabajando para asegurar una resolución lo más rápido posible. Proporcionaremos una actualización cuando los servicios estén estables y completamente restaurados. Pedimos disculpas por cualquier inconveniente que esto pueda causar y agradecemos su paciencia. --------------------- A rede principal da Blockchain Cardano (ADA) está atualmente a passar por uma interrupção parcial, resultando num processamento lento dos blocos. Portanto, como medida de precaução para evitar que as transações fiquem presas, desativámos temporariamente os depósitos e levantamentos de Cardano (ADA). A nossa equipa está a monitorizar de perto a situação com o nosso fornecedor e está a trabalhar para garantir uma resolução o mais rapidamente possível. Iremos fornecer uma atualização quando os serviços estiverem estáveis e totalmente restaurados. Pedimos desculpas por qualquer inconveniente que isto possa causar e agradecemos a sua paciência.

2. resolved Nov 21, 2025, 04:07 PM UTC

   We are pleased to inform you that our provider has confirmed the Cardano Blockchain (ADA) Mainnet is now stable and operating normally. Cardano (ADA) deposits and withdrawals have been re-enabled. Thank you for your patience and understanding while we monitored the situation. --------------------- Nos complace informarles que nuestro proveedor ha confirmado que la red principal de la Blockchain Cardano (ADA) ya es estable y está operando con normalidad. Los depósitos y retiros de Cardano (ADA) han sido re-habilitados. Gracias por su paciencia y comprensión mientras monitoreamos la situación. --------------------- Temos o prazer de informar que o nosso fornecedor confirmou que a rede principal da Blockchain Cardano (ADA) está agora estável e a operar normalmente. Os depósitos e levantamentos de Cardano (ADA) foram reativados. Obrigado pela sua paciência e compreensão enquanto monitorizamos a situação.

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Started Nov 18, 2025, 02:32 PM UTC· resolved Nov 18, 2025, 04:30 PM UTC

1. investigating Nov 18, 2025, 02:32 PM UTC

   TON withdrawals have been temporarily disabled. This action is a precautionary measure due to an unexpected issue impacting the TON blockchain service with our third-party provider Additionally, You may experience significant delays in crediting deposits. Our team is closely monitoring the situation with our provider and are working to ensure a resolution as quickly as possible. We will provide an update when services are stable and fully restored. We apologize for any inconvenience this may cause and thank you for your patience. ------------------------- Los retiros de TON han sido deshabilitados temporalmente. Esta acción es una medida de precaución debido a un problema inesperado que afecta el servicio de la blockchain de TON con nuestro proveedor externo. Adicionalmente, podría experimentar retrasos significativos en la acreditación de los depósitos. Nuestro equipo está monitoreando de cerca la situación con nuestro proveedor y está trabajando para garantizar una resolución lo antes posible. Proporcionaremos una actualización cuando los servicios estén estables y completamente restaurados. Pedimos disculpas por cualquier inconveniente que esto pueda causar y agradecemos su paciencia. ------------------------- Os saques de TON foram temporariamente desabilitados. Esta ação é uma medida de precaução devido a um problema inesperado que afeta o serviço da blockchain TON com nosso provedor terceirizado. Você poderá experimentar atrasos significativos no crédito dos depósitos. Nossa equipe está monitorando de perto a situação com nosso provedor e está trabalhando para garantir uma solução o mais rápido possível. Forneceremos uma atualização quando os serviços estiverem estáveis e totalmente restaurados. Pedimos desculpas por qualquer inconveniente que isso possa causar e agradecemos a sua paciência.

2. monitoring Nov 18, 2025, 03:41 PM UTC

   We are pleased to confirm that the underlying issue impacting the TON blockchain service has been resolved by our third-party provider. TON withdrawals have been re-enabled and are now fully operational. We apologize once again for the temporary disruption and thank you for your patience and understanding. ------------------------- Nos complace confirmar que el problema subyacente que afectaba el servicio de la blockchain TON ha sido resuelto por nuestro proveedor externo. Los retiros de TON han sido rehabilitados y ahora están completamente operativos. Pedimos disculpas una vez más por la interrupción temporal y agradecemos su paciencia y comprensión. ------------------------- Temos o prazer de confirmar que o problema subjacente que afetava o serviço da blockchain TON foi resolvido por nosso provedor terceirizado. Os saques de TON foram reabilitados e agora estão totalmente operacionais. Pedimos desculpas mais uma vez pela interrupção temporária e agradecemos a sua paciência e compreensão.

3. resolved Nov 18, 2025, 04:30 PM UTC

   This incident has been resolved. ------------------------- Este incidente ha sido resuelto. ------------------------- Este incidente foi resolvido.

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Started Nov 18, 2025, 02:15 PM UTC· resolved Nov 18, 2025, 06:07 PM UTC

1. investigating Nov 18, 2025, 02:15 PM UTC

   Due to an ongoing, widespread outage impacting Cloudflare's global network, as reported on their official status page: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 our users might experience service degradation. Our team is actively monitoring the situation and following Cloudflare's updates.Rest assure that your data and funds remain secure.Thank you for your patience. ---------------------------- Debido a una interrupción generalizada en curso que afecta la red global de Cloudflare, según se informa en su página de estado oficial: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7, nuestros usuarios podrían experimentar degradación del servicio. Nuestro equipo está monitoreando activamente la situación y siguiendo las actualizaciones de Cloudflare. Tenga la seguridad de que sus datos y fondos permanecen seguros. Gracias por su paciencia. ---------------------------- Devido a uma interrupção generalizada em curso que afeta a rede global da Cloudflare, conforme relatado em sua página de status oficial: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7, nossos usuários podem experimentar degradação do serviço. Nossa equipe está monitorando ativamente a situação e acompanhando as atualizações da Cloudflare. Fique tranquilo(a) que seus dados e fundos permanecem seguros. Obrigado pela sua paciência.

2. monitoring Nov 18, 2025, 03:14 PM UTC

   Cloudflare implemented a fix and stated that the incident is resolved. We are seeing signs of recovery across our services, consistent with Cloudflare's update. Our team is continuing to monitor all internal and external services that were impacted by the global outage. We expect to see service stability return to normal levels shortly. ---------------------------- Cloudflare implementó una solución y declaró que el incidente está resuelto. Estamos viendo señales de recuperación en todos nuestros servicios, lo que concuerda con la actualización de Cloudflare. Nuestro equipo continúa monitoreando todos los servicios internos y externos que se vieron afectados por la interrupción global. Esperamos ver que la estabilidad del servicio vuelva a los niveles normales en breve. ---------------------------- A Cloudflare implementou uma correção e declarou que o incidente está resolvido. Estamos vendo sinais de recuperação em nossos serviços, o que é consistente com a atualização da Cloudflare. Nossa equipe continua monitorando todos os serviços internos e externos que foram impactados pela interrupção global. Esperamos ver a estabilidade do serviço retornar aos níveis normais em breve.

3. resolved Nov 18, 2025, 06:07 PM UTC

   This incident has been resolved. Cloudflare has confirmed that their services are currently operating normally, with no elevated errors or latency being observed across their network. Thank you for your understanding and patience during this external outage. ---------------------------- Este incidente ha sido resuelto. Cloudflare ha confirmado que sus servicios están operando actualmente con normalidad, sin que se observen errores o latencia elevados en su red. Gracias por su comprensión y paciencia durante esta interrupción externa. ---------------------------- Este incidente foi resolvido. A Cloudflare confirmou que seus serviços estão operando normalmente, sem erros ou latência elevados sendo observados em sua rede. Thank you for your understanding and patience during this external outage. Obrigado pela sua compreensão e paciência durante esta interrupção externa.

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Started Nov 18, 2025, 01:53 AM UTC· resolved Nov 18, 2025, 05:45 AM UTC

1. investigating Nov 18, 2025, 01:53 AM UTC

   We identified slowness in processing BTC withdrawals. Our engineering team is already investigating. ----------------------- Hemos identificado demoras en el procesamiento de los retiros de BTC. Nuestro equipo de ingeniería ya está investigando ----------------------- Identificamos lentidão no processamento de saques de BTC. Nossa equipe de engenharia já está investigando.

2. monitoring Nov 18, 2025, 02:49 AM UTC

   A fix has been implemented, and we are monitoring the results. ----------------------- Se implementó una solución y estamos monitoreando los resultados. ----------------------- Uma correção foi implementada e estamos monitorando os resultados

3. resolved Nov 18, 2025, 05:45 AM UTC

   This incident has been resolved.

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Started Nov 13, 2025, 08:49 PM UTC· resolved Nov 14, 2025, 03:03 AM UTC

1. identified Nov 13, 2025, 08:49 PM UTC

   We’re experiencing delays in PIX transactions due to an intermittence in the service. Our engineers are working on this along with our payments provider to solve this situation. We will reach out again as soon as service is up and running again, and we thank you for your patience while this is addressed. --------------------------------------------- Estamos experimentando retrasos con las transacciones via PIX debido a una intermitencia en el servicio con nuestro proveedor de pagos. Ambos equipos de ingeniería están trabajando para resolver la incidencia lo más pronto posible. Avisaremos por este medio nuevamente cuando el servicio sea restaurado y funcione de manera normal. Gracias por su paciencia. --------------------------------------------- Estamos enfrentando atrasos nas transações via PIX devido a uma intermitência no serviço com o nosso provedor de pagamentos. Ambas as equipas de engenharia estão trabalhando para resolver o problema o mais rápido possível. Informaremos novamente por este meio quando o serviço for restaurado e estiver funcionando normalmente. Agradecemos a sua paciência.

2. monitoring Nov 13, 2025, 09:13 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Nov 14, 2025, 03:03 AM UTC

   This incident has been resolved.

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Started Nov 12, 2025, 09:37 PM UTC· resolved Nov 12, 2025, 11:44 PM UTC

1. monitoring Nov 12, 2025, 09:37 PM UTC

   Bitso Business We experienced a brief incident affecting MXN deposits that lasted approximately 10 minutes. During this time, some deposits may not have been successfully processed. If you or your customers sent funds during this period, please ask them to resend the deposits. The funds should still be available in the sending accounts. We sincerely apologize for the inconvenience and appreciate your understanding This has been resolved and we are currently monitoring our services We apologize for the inconvenience and appreciate your understanding ------------------------------------------------ Bitso Business Hemos experimentado un breve incidente que ha afectado a los depósitos en MXN y que ha durado aproximadamente 10 minutos. Durante este tiempo, es posible que algunos depósitos no se hayan procesado correctamente. Si usted o sus clientes han enviado fondos durante este periodo, por favor, pídales que vuelvan a enviar los depósitos. Los fondos deberían seguir estando disponibles en las cuentas de envío. Esto ya se encuentra resuelto y actualmente estamos supervisando nuestros servicios. Lamentamos las molestias causadas y agradecemos su comprensión.

2. resolved Nov 12, 2025, 11:44 PM UTC

   This incident has been resolved.

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Started Nov 10, 2025, 08:16 PM UTC· resolved Nov 10, 2025, 08:33 PM UTC

1. investigating Nov 10, 2025, 08:16 PM UTC

   We are currently investigating reports of an issue affecting user login to Bitso.com and consumer app. Users attempting to log in may encounter an error message. Users who are currently logged in should not be affected and can continue to operate normally. Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible. ----------------------- Estamos investigando informes de un problema que afecta el inicio de sesión de los usuarios en Bitso.com y en la aplicación móvil. Los usuarios que intentan iniciar sesión pueden encontrar un mensaje de error. Los usuarios que ya tienen la sesión iniciada no deberían verse afectados y pueden seguir operando con normalidad. Nuestro equipo de ingeniería está trabajando activamente para identificar la causa raíz y restablecer la funcionalidad completa lo antes posible. ----------------------- Estamos investigando relatórios de um problema que afeta o login de usuários no Bitso.com e no aplicativo. Usuários que tentam fazer login podem encontrar uma mensagem de erro. Usuários que já estão logados não devem ser afetados e podem continuar operando normalmente. Nossa equipe de engenharia está trabalhando ativamente para identificar a causa raiz e restaurar a funcionalidade completa o mais rápido possível.

2. resolved Nov 10, 2025, 08:33 PM UTC

   This incident is now resolved. The issue affecting user login on Bitso.com and the consumer app has been successfully identified and mitigated. All login services have been restored and are operating normally. Users should now be able to log in without encountering any error messages. We apologize for any disruption this may have caused. ----------------------- Este incidente ha sido resuelto. El problema que afectaba el inicio de sesión de los usuarios en Bitso.com y la aplicación móvil ha sido identificado y mitigado con éxito. Todos los servicios de inicio de sesión han sido restablecidos y están operando con normalidad. Los usuarios ya deberían poder iniciar sesión sin encontrar mensajes de error. Lamentamos cualquier inconveniente que esto haya podido causar. ----------------------- Este incidente foi resolvido. O problema que afetava o login de usuários no Bitso.com e no aplicativo foi identificado e mitigado com sucesso. Todos os serviços de login foram restaurados e estão operando normalmente. Os usuários já devem conseguir fazer login sem encontrar nenhuma mensagem de erro. Pedimos desculpas por qualquer transtorno que isso possa ter causado.

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