Bitso Outage History
Bitso is up right nowBitso had 60 outages in the last 2 years totaling 17h 51m of downtime — averaging 2.5 incidents per month.
There were 60 Bitso outages since October 10, 2025 totaling 17h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.
Service Degradation: Payoneer Deposits Impacted
Timeline · 2 updates
SMS Outage
Timeline · 4 updates
Potential delays in SPEI transactions
Timeline · 3 updates
BTC, LTC and BCH deposits/withdrawals degraded performance
Timeline · 4 updates
- investigating Oct 21, 2025, 09:45 AM UTC
One of our service providers is having issues on processing deposits and withdrawals for BTC, LTC , BCH therefore deposits and withdrawals for BTC, LTC and BCH have been temporarily disabled meanwhile this incident is being investigated. Our engineering team is already working with them to have service restored as soon as possible. We apologize for any inconvenience this may cause and appreciate your understanding. Rest assured that your funds will remain secure at all times. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.
- investigating Oct 21, 2025, 11:06 AM UTC
Deposits for BTC, LTC and BCH have been enabled and working as expected . However withdrawals for BTC, LTC , BCH remain temporarily disabled meanwhile this incident is being investigated. . Our engineering team is still working with the provider and we will keep you posted . If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.
- monitoring Oct 21, 2025, 11:59 AM UTC
A fix has been implemented and we are monitoring the results
- resolved Oct 21, 2025, 01:23 PM UTC
This incident has been resolved.
MXN withdrawals & deposits service degradation
Timeline · 2 updates
- identified Oct 21, 2025, 12:54 AM UTC
We have identified an issue with MXN withdrawals that are causing delays in the completion. As a preventive measure, deposits have been disabled while engineering implements a fix. We apologize for the inconvenience and will resolve this situation as soon as possible. -------------------------- Identificamos problemas con los retiros de MXN causando demoras para verse completados. Como medida de seguridad hemos deshabilitado los depósitos mientras se implementa la solución. Disculpa las molestias, resolveremos esta situación a la breveda posible.
- resolved Oct 21, 2025, 01:55 AM UTC
This incident has been resolved.
Mexico | SMS Delivery Failures to and From AT&T Network
Timeline · 2 updates
- identified Oct 17, 2025, 09:50 PM UTC
Please be advised that one of our service providers is currently experiencing SMS delivery failures. This impacts all messages sent to and received from users on the AT&T network in Mexico. Our engineering team is actively engaged with our carrier partner to investigate and resolve the problem. We will provide another update as soon as more information is available. ----------------------------------------------------- Les informamos que uno de nuestros proveedores de servicios está experimentando fallos en la entrega de SMS. Esto afecta a todos los mensajes enviados y recibidos por los usuarios de la red AT&T en México. Nuestro equipo de ingeniería está trabajando activamente con nuestro socio operador para investigar y resolver el problema. Proporcionaremos más información tan pronto como esté disponible.
- resolved Oct 18, 2025, 12:03 AM UTC
This incident has been resolved.