Bitso Outage History

Started Nov 03, 2025, 05:34 PM UTC· resolved Nov 03, 2025, 07:57 PM UTC

1. investigating Nov 03, 2025, 05:34 PM UTC

   We are currently experiencing an outage affecting SMS delivery. Users may be unable to complete actions that require an extra layer of authentication, such as: logging in on new or unauthenticated devices, the onboarding process, password resets, MXN withdrawals that require authorization. Our engineering team is actively working on this to have the service restored as soon as possible. We apologize for the inconvenience and appreciate your patience. --------------------------- Estamos experimentando actualmente una interrupción que afecta la entrega de SMS. Es posible que los usuarios no puedan completar acciones que requieren una capa adicional de autenticación, como: iniciar sesión en dispositivos nuevos o no autenticados, el proceso de creacion de cuenta, restablecimientos de contraseña, retiros en MXN que requieren autorización. Nuestro equipo de ingeniería está trabajando activamente en esto para que el servicio se restablezca lo antes posible. Pedimos disculpas por los inconvenientes y agradecemos su paciencia. --------------------------- Estamos atualmente enfrentando uma interrupção que afeta a entrega de SMS. Os usuários podem estar impossibilitados de concluir ações que exigem uma camada extra de autenticação, como: fazer login em dispositivos novos ou não autenticados, o processo de criação de contas, redefinições de senha, saques em MXN que exigem autorização. Nossa equipe de engenharia está trabalhando ativamente para que o serviço seja restaurado o mais rápido possível. Pedimos desculpas pelo inconveniente e agradecemos a sua paciência.

2. monitoring Nov 03, 2025, 06:48 PM UTC

   We are pleased to confirm that the SMS delivery service has been fully restored. All affected functionalities are now working correctly. We will continue to monitor the service closely to ensure full stability. Thank you for your patience while we resolved this configuration issue. We apologize once again for the interruption in service. --------------------------- Nos complace confirmar que el servicio de entrega de SMS ha sido completamente restablecido. Todas las funcionalidades afectadas ya están operando correctamente. Continuaremos monitoreando el servicio de cerca para garantizar una estabilidad total. Gracias por su paciencia mientras resolvíamos este problema de configuración. Pedimos disculpas nuevamente por la interrupción del servicio. --------------------------- Temos o prazer de confirmar que o serviço de entrega de SMS foi totalmente restaurado. Todas as funcionalidades afetadas estão agora operando corretamente. Continuaremos a monitorar o serviço de perto para garantir total estabilidade. Agradecemos a sua paciência enquanto resolvíamos este problema de configuração. Pedimos desculpas mais uma vez pela interrupção do serviço.

3. monitoring Nov 03, 2025, 07:57 PM UTC

   This incident has been resolved. --------------------------- Este incidente ha sido resuelto. --------------------------- Este incidente foi resolvido.

4. resolved Nov 03, 2025, 07:57 PM UTC

   This incident has been resolved.

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Started Nov 01, 2025, 07:16 PM UTC· resolved Nov 01, 2025, 10:15 PM UTC

1. investigating Nov 01, 2025, 07:16 PM UTC

   We are currently monitoring an industry-wide issue affecting the National SPEI system, which is causing delays in the processing of MXN transfers at several major financial institutions (including BBVA, HSBC, Banorte, Banamex, Nu, and others). Currently, our internal systems for sending and processing SPEI withdrawals are operating normally. However, due to the industry-wide congestion, it is possible that SPEI withdrawal processing times could eventually be affected. For now, the primary impact is on receiving SPEI deposits, as transfers are taking longer to be initiated and sent by the originating banks. Our team is actively monitoring the SPEI network to ensure smooth operation on our end. We apologize for any inconvenience this industry-wide issue may cause and appreciate your patience. We will provide a further update as soon as we observe the situation stabilizing. ------------------------ Actualmente estamos monitoreando un problema generalizado que está afectando el sistema SPEI. Esto está provocando demoras en el procesamiento de transferencias en MXN en varias instituciones financieras (incluyendo BBVA, HSBC, Banorte, Banamex, Nu, y otras). En este momento, nuestro sistema para el envío y procesamiento de retiros SPEI está operando con normalidad. Sin embargo, debido a la congestión generalizada en la red, es posible que los tiempos de procesamiento de retiros en MXN puedan verse afectados eventualmente. Por ahora, el impacto principal se centra en la recepción de depósitos SPEI, ya que las transferencias tardan más en ser iniciadas y enviadas por los bancos de origen. Nuestro equipo está monitoreando activamente la red SPEI para asegurar la operación más fluida posible de nuestro lado. Lamentamos cualquier inconveniente que pueda causar esta situación y agradecemos su paciencia. Proporcionaremos una actualización adicional tan pronto como observemos que la situación en la red se está estabilizando.

2. monitoring Nov 01, 2025, 08:03 PM UTC

   Banxico has confirmed that the SPEI system is now operating normally. While the system is stable, we expect a period of catch-up processing across the industry to clear the backlog of delayed transactions. We will continue to monitor our systems closely. Please consult your issuing institution (your bank) for the most accurate update on when your transfer will be fully processed and received by the beneficiary. We thank you for your patience and apologize for any inconvenience caused by this national system-wide disruption. ------------------------ Banxico ha confirmado que el sistema SPEI está operando con normalidad. Aunque el sistema ya está estable, prevemos un período de recuperación en toda la industria para poder procesar las transacciones que se retrasaron. Continuaremos monitoreando nuestros sistemas de cerca. Le pedimos que consulte a su institución emisora (su banco) para obtener la actualización más precisa sobre cuándo su transferencia será procesada y recibida por el beneficiario. Le agradecemos su paciencia y lamentamos cualquier inconveniente causado por esta interrupción del sistema a nivel nacional.

3. resolved Nov 01, 2025, 10:15 PM UTC

   This incident has been resolved. ------------------------ Este incidente ha sido resuelto.

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Started Oct 21, 2025, 09:45 AM UTC· resolved Oct 21, 2025, 01:23 PM UTC

1. investigating Oct 21, 2025, 09:45 AM UTC

   One of our service providers is having issues on processing deposits and withdrawals for BTC, LTC , BCH therefore deposits and withdrawals for BTC, LTC and BCH have been temporarily disabled meanwhile this incident is being investigated. Our engineering team is already working with them to have service restored as soon as possible. We apologize for any inconvenience this may cause and appreciate your understanding. Rest assured that your funds will remain secure at all times. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

2. investigating Oct 21, 2025, 11:06 AM UTC

   Deposits for BTC, LTC and BCH have been enabled and working as expected . However withdrawals for BTC, LTC , BCH remain temporarily disabled meanwhile this incident is being investigated. . Our engineering team is still working with the provider and we will keep you posted . If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

3. monitoring Oct 21, 2025, 11:59 AM UTC

   A fix has been implemented and we are monitoring the results

4. resolved Oct 21, 2025, 01:23 PM UTC

   This incident has been resolved.

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Started Oct 21, 2025, 12:54 AM UTC· resolved Oct 21, 2025, 01:55 AM UTC

1. identified Oct 21, 2025, 12:54 AM UTC

   We have identified an issue with MXN withdrawals that are causing delays in the completion. As a preventive measure, deposits have been disabled while engineering implements a fix. We apologize for the inconvenience and will resolve this situation as soon as possible. -------------------------- Identificamos problemas con los retiros de MXN causando demoras para verse completados. Como medida de seguridad hemos deshabilitado los depósitos mientras se implementa la solución. Disculpa las molestias, resolveremos esta situación a la breveda posible.

2. resolved Oct 21, 2025, 01:55 AM UTC

   This incident has been resolved.

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Started Oct 17, 2025, 09:50 PM UTC· resolved Oct 18, 2025, 12:03 AM UTC

1. identified Oct 17, 2025, 09:50 PM UTC

   Please be advised that one of our service providers is currently experiencing SMS delivery failures. This impacts all messages sent to and received from users on the AT&T network in Mexico. Our engineering team is actively engaged with our carrier partner to investigate and resolve the problem. We will provide another update as soon as more information is available. ----------------------------------------------------- Les informamos que uno de nuestros proveedores de servicios está experimentando fallos en la entrega de SMS. Esto afecta a todos los mensajes enviados y recibidos por los usuarios de la red AT&T en México. Nuestro equipo de ingeniería está trabajando activamente con nuestro socio operador para investigar y resolver el problema. Proporcionaremos más información tan pronto como esté disponible.

2. resolved Oct 18, 2025, 12:03 AM UTC

   This incident has been resolved.

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Started Oct 14, 2025, 08:45 PM UTC· resolved Oct 14, 2025, 08:58 PM UTC

1. investigating Oct 14, 2025, 08:45 PM UTC

   We are currently experiencing a delay in crediting Argentine Peso (ARS) deposits to user accounts. Our team is aware of the issue and is working with urgency to process the backlog and restore normal processing times as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience. --------------- Actualmente estamos experimentando un atraso en la acreditación de depósitos en Pesos Argentinos (ARS) a las cuentas de nuestros usuarios. Nuestro equipo está al tanto de la situación y está trabajando con urgencia para procesar la acumulación de transacciones y restablecer los tiempos de procesamiento normales lo antes posible. Lamentamos sinceramente los inconvenientes causados y agradecemos su paciencia.

2. resolved Oct 14, 2025, 08:58 PM UTC

   We are happy to confirm that the issue causing delays in crediting Argentine Peso (ARS) deposits has been resolved. Normal processing has resumed, and we are now successfully receiving and crediting new ARS deposits. Our team is currently working to process the final backlog of deposits that were submitted during the delay. These funds should be credited to your accounts shortly. Thank you again for your patience while our team worked to resolve this issue quickly. We apologize for any disruption this may have caused. --------------- Nos complace confirmar que el problema que causaba atrasos en la acreditación de depósitos en Pesos Argentinos (ARS) ha sido resuelto. El procesamiento normal se ha reanudado y ya estamos recibiendo y acreditando nuevos depósitos en ARS con éxito. Nuestro equipo está trabajando actualmente para procesar los depósitos que se enviaron durante el retraso. Estos fondos deberían ser acreditados a sus cuentas en breve. Gracias nuevamente por su paciencia mientras nuestro equipo trabajaba para resolver este inconveniente rápidamente. Lamentamos cualquier interrupción que esto haya podido causar.

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Started Oct 10, 2025, 11:16 PM UTC· resolved Oct 11, 2025, 12:29 AM UTC

1. identified Oct 10, 2025, 11:16 PM UTC

   We've identified an issue affecting MXN deposits and withdrawals that is causing processing delays. To ensure the safety and stability of your funds while we work to resolve this, we have temporarily disabled MXN withdrawals. Our engineering team is working urgently to resolve the situation as soon as possible. We want to assure you that your funds remain safe. We sincerely apologize for any inconvenience this may cause and will provide an update as soon as the issue is resolved. -------------------------------- Hemos identificado un problema que afecta a los depósitos y retiros en MXN, lo que está causando demoras en su procesamiento. Para garantizar la seguridad y estabilidad de tus fondos mientras trabajamos para resolver el problema, hemos deshabilitado temporalmente los retiros en MXN. Nuestro equipo de ingeniería ya está trabajando con urgencia para resolver la situación a la brevedad. Queremos asegurarte que tus fondos permanecen seguros. Lamentamos sinceramente los inconvenientes que esto pueda ocasionar y proporcionaremos una actualización tan pronto como se resuelva el problema.

2. resolved Oct 11, 2025, 12:29 AM UTC

   This incident has been resolved.

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Started Oct 10, 2025, 06:17 PM UTC· resolved Oct 10, 2025, 06:58 PM UTC

No vendor updates were posted for this incident.

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