Bitso experienced a minor incident on January 26, 2026 affecting Bank Transfer, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 26, 2026, 09:33 PM UTC
We are currently experiencing delays with some Colombian Peso (COP) withdrawals. Our team has identified an operational issue affecting some transactions. Our team is working on returning our services to normal. We apologize for any inconvenience this may cause. Rest assured that your funds remain secure. ----------- Estamos experimentando retrasos en algunos retiros de Pesos Colombianos (COP). Nuestro equipo ha identificado un problema operativo que afecta a ciertas transacciones y ya se encuentra trabajando para normalizar el servicio lo antes posible. Lamentamos cualquier inconveniente que esto pueda causar. Tenga la seguridad de que sus fondos permanecen seguros.
- resolved Jan 26, 2026, 11:46 PM UTC
This incident has been resolved.