Bitso experienced a major incident on February 5, 2026 affecting Phone Verification and Identity Proofing, lasting 2h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 05, 2026, 08:17 PM UTC
Our registration service is currently experiencing an interruption affecting all new user sign-ups. We have identified the cause as a recent system change and are actively working to revert it and restore full functionality. We apologize for the delay. ------------------------------- Nuestro servicio de registro está experimentando una interrupción que afecta la creación de nuevas cuentas. Hemos identificado que la causa se debe a un cambio reciente en el sistema y estamos trabajando activamente para revertirlo y restablecer la funcionalidad completa. Lamentamos los inconvenientes.
- monitoring Feb 05, 2026, 09:04 PM UTC
A fix has been implemented and we are currently monitoring the results to ensure that the registration service is functioning correctly. We appreciate your patience during this process. ------------------------- Se ha implementado una corrección y actualmente estamos monitoreando los resultados para asegurar que el servicio de registro funcione correctamente. Agradecemos su paciencia durante este proceso.
- resolved Feb 05, 2026, 10:24 PM UTC
This incident has been resolved.