Bitso experienced a notice incident on November 18, 2025 affecting Bitcoin (BTC), lasting 3h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 01:53 AM UTC
We identified slowness in processing BTC withdrawals. Our engineering team is already investigating. ----------------------- Hemos identificado demoras en el procesamiento de los retiros de BTC. Nuestro equipo de ingeniería ya está investigando ----------------------- Identificamos lentidão no processamento de saques de BTC. Nossa equipe de engenharia já está investigando.
- monitoring Nov 18, 2025, 02:49 AM UTC
A fix has been implemented, and we are monitoring the results. ----------------------- Se implementó una solución y estamos monitoreando los resultados. ----------------------- Uma correção foi implementada e estamos monitorando os resultados
- resolved Nov 18, 2025, 05:45 AM UTC
This incident has been resolved.