Bitso Outage History

Started Oct 27, 2026, 02:21 PM UTC· resolved Oct 27, 2026, 08:32 PM UTC

1. investigating Oct 27, 2026, 02:21 PM UTC

   We are experiencing issues affecting Colombian peso (COP) deposits and withdrawals, including bank transfers, PSE, and Bre-B transactions. A third-party provider we use to process these COP operations is currently degraded. Some deposits and withdrawals may fail or take longer than usual. Our team is actively investigating and working to restore normal service. We will update this page as the situation evolves. --- Estamos experimentando problemas que afectan los depósitos y retiros en pesos colombianos (COP), incluyendo transferencias bancarias, PSE y transacciones Bre-B. Un proveedor externo que utilizamos para procesar estas operaciones en COP presenta actualmente una degradación en su servicio. Algunos depósitos y retiros podrían fallar o tardar más de lo habitual. Nuestro equipo está investigando activamente y trabajando para restablecer el servicio con normalidad. Actualizaremos esta página conforme evolucione la situación.

2. investigating Oct 27, 2026, 06:08 PM UTC

   Our third-party provider continues fixing the issue. We will update this page as the situation evolves.

3. monitoring Oct 27, 2026, 06:19 PM UTC

   Our provider informs that the issue is solved. We have verified that deposits and withdrawals are flowing normally, confirming that the issue has been resolved. We will continue monitoring the service to ensure its stability. --- Nuestro proveedor informa que el problema ha sido solucionado. Hemos verificado que los depósitos y retiros están fluyendo con normalidad, confirmando que el inconveniente ha sido resuelto. Continuaremos monitoreando el servicio para asegurar su estabilidad.

4. resolved Oct 27, 2026, 08:32 PM UTC

   Our provider informs that the issue is solved. We have verified that deposits and withdrawals are flowing normally, confirming that the issue has been resolved --- Nuestro proveedor informa que el problema ha sido solucionado. Hemos verificado que los depósitos y retiros están fluyendo con normalidad

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Started Oct 27, 2026, 02:18 PM UTC· resolved Oct 27, 2026, 09:07 PM UTC

1. investigating Oct 27, 2026, 02:18 PM UTC

   We have identified an issue affecting the ability to quote and convert certain pairs. Quoting and converting USDC/COP and USDT/COP is currently temporarily unavailable, while USDT/BRL and USDC/BRL are operating with degraded performance. Our team is investigating this case and coordinating with our provider to restore full functionality as quickly as possible. We apologize for the inconvenience and appreciate your understanding. We will update this page as soon as we have more information. For further assistance, please contact our Customer Support team at https://support.bitso.com/ -------------------------------------------- Hemos identificado un problema que afecta la capacidad de cotizar y convertir ciertos pares. Cotizar y convertir USDC/COP y USDT/COP no está disponible temporalmente, mientras que USDT/BRL y USDC/BRL presentan un rendimiento degradado. Nuestro equipo está investigando este caso y coordinando con nuestro proveedor para restablecer la funcionalidad completa lo más rápido posible. Ofrecemos disculpas por los inconvenientes y agradecemos tu comprensión. Actualizaremos esta página tan pronto como tengamos más información. Para obtener más asistencia, ponte en contacto con nuestro equipo de Atención a Clientes en https://support.bitso.com/

2. identified Oct 27, 2026, 03:33 PM UTC

   We're pleased to let you know that quoting and converting USDT/BRL and USDC/BRL is working normally again. USDC/COP and USDT/COP remain temporarily unavailable. Our team continues coordinating with our provider to restore full functionality for these pairs as quickly as possible. We will update this page as soon as we have more information. We apologize for the inconvenience and appreciate your patience. For further assistance, please contact our Customer Support team at https://support.bitso.com/ -------------------------------------------- Nos complace informarte que cotizar y convertir USDT/BRL y USDC/BRL está funcionando normalmente de nuevo. USDC/COP y USDT/COP continúan sin estar disponibles temporalmente. Nuestro equipo sigue coordinando con nuestro proveedor para restablecer la funcionalidad completa de estos pares lo más rápido posible. Actualizaremos esta página tan pronto como tengamos más información. Ofrecemos disculpas por los inconvenientes y agradecemos tu paciencia. Para obtener más asistencia, ponte en contacto con nuestro equipo de Atención a Clientes en https://support.bitso.com/

3. resolved Oct 27, 2026, 09:07 PM UTC

   The incident has been resolved. Quotes and conversions for USDC/COP and USDT/COP will be available normally once the market opens. We apologize for the inconvenience and appreciate your patience For further assistance, please contact our Customer Support team at https://support.bitso.com/ ------------------------------------ El incidente ha sido resuelto. Las cotizaciones y conversiones de USDC/COP y USDT/COP estarán disponibles una vez el mercado esté abierto. Lamentamos los inconvenientes y agradecemos tu paciencia. Si requieres ayuda adicional, no dudes en contactar con nuestro equipo de atención al cliente en https://support.bitso.com/

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Started Oct 23, 2026, 01:48 PM UTC· resolved Oct 23, 2026, 02:41 PM UTC

1. investigating Oct 23, 2026, 01:48 PM UTC

   We are currently experiencing issues affecting deposits and withdrawals in Perps. Our team is currently investigating the issue. Your funds remain secure. We apologize for the inconvenience and appreciate your understanding. ----------------------------------------- Actualmente estamos experimentando problemas que afectan los depósitos y retiros en Perps. Nuestro equipo está investigando el problema. Tus fondos permanecen seguros. Ofrecemos disculpas por los inconvenientes y agradecemos tu comprensión.

2. monitoring Oct 23, 2026, 02:10 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 23, 2026, 02:41 PM UTC

   This incident has been resolved.

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Started Oct 23, 2026, 01:42 PM UTC· resolved Oct 23, 2026, 02:40 PM UTC

1. investigating Oct 23, 2026, 01:42 PM UTC

   We are currently experiencing issues affecting lending flow in Morpho Vaults. Our team is currently investigating the issue.Your funds remain secure. We apologize for the inconvenience and appreciate your understanding. ----------------------------------------- Actualmente estamos experimentando problemas que afectan el flujo de préstamos en Morpho Vaults. Nuestro equipo está investigando el problema. Tus fondos permanecen seguros. Ofrecemos disculpas por los inconvenientes y agradecemos tu comprensión.

2. monitoring Oct 23, 2026, 02:09 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 23, 2026, 02:40 PM UTC

   This incident has been resolved.

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Started Oct 23, 2026, 01:17 PM UTC· resolved Oct 23, 2026, 02:13 PM UTC

1. investigating Oct 23, 2026, 01:17 PM UTC

   We are currently experiencing intermittences affecting our COP payment services across some of our banking partners. Our team is actively working to restore the service. Your funds remain secure. We will keep you updated as soon as we have more information. We apologize for the inconvenience and thank you for your patience. ------------------------------------------- Actualmente estamos experimentando intermitencias que afectan a nuestros servicios de pago en COP con algunos de nuestros socios bancarios. Nuestro equipo está trabajando activamente para restablecer el servicio. Sus fondos permanecen seguros. Le mantendremos informado tan pronto como tengamos más información. Le pedimos disculpas por el inconveniente y le agradecemos su paciencia.

2. monitoring Oct 23, 2026, 02:06 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 23, 2026, 02:13 PM UTC

   This incident has been resolved.

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Started Oct 20, 2026, 05:24 PM UTC· resolved Oct 20, 2026, 06:55 PM UTC

1. investigating Oct 20, 2026, 05:24 PM UTC

   Please be informed that USD deposits via Payoneer are currently impacted due to an ongoing incident from Payoneer. We are actively monitoring the situation and will resume processing Payoneer deposits as soon as the service is restored on their end. We apologize for any inconvenience this may cause. We will provide an update here as soon as we have more information. ------------------------------------ Por favor, tenga en cuenta que los depósitos en USD a través de Payoneer se encuentran actualmente afectados debido a un incidente en curso por parte de Payoneer. Estamos monitoreando activamente la situación y reanudaremos el procesamiento de los depósitos de Payoneer tan pronto como el servicio se restablezca por su parte. Lamentamos cualquier inconveniente que esto pueda causar. Proporcionaremos una actualización aquí tan pronto como tengamos más información.

2. monitoring Oct 20, 2026, 05:59 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 20, 2026, 06:55 PM UTC

   This incident has been resolved.

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Started Oct 17, 2026, 06:49 PM UTC· resolved Oct 18, 2026, 01:11 AM UTC

1. investigating Oct 17, 2026, 06:49 PM UTC

   We are experiencing delays with some MXN withdrawals. Affected withdrawals may take longer than usual to complete, but funds are safe. Our team is actively investigating and working to restore normal processing times. We will update this page as the situation evolves. ---- Estamos experimentando retrasos con algunos retiros en MXN. Los retiros afectados pueden tomar más tiempo de lo habitual en completarse, pero los fondos están seguros. Nuestro equipo está investigando activamente y trabajando para restaurar los tiempos de procesamiento normales. Actualizaremos esta página a medida que la situación evolucione.

2. investigating Oct 17, 2026, 08:16 PM UTC

   We continue to experience significant delays with MXN withdrawals via SPEI. Withdrawals are still processing, but affected transfers are taking longer than usual to complete. Banxico is investigating delays in transfer confirmations, with similar delays reported by other financial institutions. We are coordinating with Banxico and our payment processing partner while monitoring pending withdrawals. We do not yet have an estimated time for normal processing to resume. --- Continuamos experimentando retrasos significativos con retiros en MXN a través de SPEI. Los retiros aún se están procesando, pero las transferencias afectadas están tomando más tiempo de lo habitual en completarse. Banxico está investigando los retrasos en las confirmaciones de transferencia, con retrasos similares reportados por otras instituciones financieras. Estamos coordinando con Banxico y nuestro socio de procesamiento de pagos mientras monitoreamos los retiros pendientes. Aún no tenemos un tiempo estimado para que se reanude el procesamiento normal.

3. identified Oct 17, 2026, 10:04 PM UTC

   We will disable withdrawals until the incident on Banxico is fixed. --- Deshabilitaremos los retiros hasta que se resuelva el incidente en Banxico.

4. monitoring Oct 18, 2026, 12:29 AM UTC

   We have resolved the incident affecting MXN withdrawals. Following coordination with Banxico and our payment processing partner, transfer confirmations have been restored to normal processing times. All pending withdrawals have been successfully processed. Withdrawals are now fully enabled and operating normally. Thank you for your patience during this incident. --- Hemos resuelto el incidente que afectaba los retiros en MXN. Después de la coordinación con Banxico y nuestro socio de procesamiento de pagos, las confirmaciones de transferencia se han restaurado a los tiempos de procesamiento normales. Todos los retiros pendientes han sido procesados exitosamente. Los retiros ahora están completamente habilitados y funcionando normalmente. Agradecemos su paciencia durante este incidente.

5. resolved Oct 18, 2026, 01:11 AM UTC

   This incident has been resolved.

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Started Oct 14, 2026, 03:38 PM UTC· resolved Oct 15, 2026, 12:17 AM UTC

1. identified Oct 14, 2026, 03:38 PM UTC

   One of our service providers is experiencing system issues affecting COP payout transactions. Our engineering team is following up to restore the service as soon as possible. Requests to our payout preview API (payments/v1/preview_payout) with BREB are facing instability. Your funds remain secure. We will update this page as soon as we have more information. We apologize for the inconvenience and thank you for your patience

2. monitoring Oct 14, 2026, 05:25 PM UTC

   Impact was caused due a OnGoing maintenance from DICE in the central bank in colombia Bre-B payouts were experiencing degradation. The Maintence is now finished and transactions are flowing success fully again. We will continue monitoring the transaction flow . We apologize for the inconvenience and thank you for your patience.

3. resolved Oct 15, 2026, 12:17 AM UTC

   Impact from the issue is over. We apologize for the inconvenience and thank you for your patience.

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Started Oct 09, 2026, 01:23 PM UTC· resolved Oct 09, 2026, 03:50 PM UTC

1. investigating Oct 09, 2026, 01:23 PM UTC

   We are currently experiencing issues affecting BTC withdrawals through the Lightning Network. Due to this, Lightning withdrawals are temporarily unavailable. Your funds remain secure. We apologize for the inconvenience. --------------------------------------- Actualmente estamos experimentando problemas que afectan a los retiros de BTC a través de la red Lightning. Debido a esto, los retiros por Lightning no están disponibles temporalmente. Tus fondos permanecen seguros. Ofrecemos disculpas por los inconvenientes. --------------------------------------- No momento, estamos enfrentando problemas que afetam os saques de BTC pela Lightning Network. Por isso, os saques via Lightning estão temporariamente indisponíveis. Seus fundos permanecem seguros. Pedimos desculpas pelo inconveniente.

2. resolved Oct 09, 2026, 03:50 PM UTC

   This incident has been resolved.

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Started Sep 23, 2026, 03:26 PM UTC· resolved Sep 23, 2026, 04:52 PM UTC

1. investigating Sep 23, 2026, 03:26 PM UTC

   We are currently experiencing issues affecting BTC, BCH, and LTC withdrawals. Due to this, withdrawals for these assets are temporarily unavailable. Your funds remain secure. We will update this page as soon as we have more information. We apologize for the inconvenience and thank you for your patience. ------------------------------------------ Actualmente estamos experimentando problemas que afectan a los retiros de BTC, BCH y LTC. Debido a esto, los retiros de estos activos no están disponibles temporalmente. Tus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información. Ofrecemos disculpas por los inconvenientes y agradecemos tu paciencia.

2. monitoring Sep 23, 2026, 04:21 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 23, 2026, 04:52 PM UTC

   This incident has been resolved.

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Started Sep 22, 2026, 12:54 PM UTC· resolved Sep 23, 2026, 01:11 PM UTC

1. investigating Sep 22, 2026, 12:54 PM UTC

   Our third-party provider for the Cosmos network is currently undergoing scheduled maintenance. As a result, ATOM deposits and withdrawals are temporarily unavailable. Your funds remain secure. We will update this page as soon as we have more information. We apologize for the inconvenience and thank you for your patience. -------------------------------------------- Nuestro proveedor externo para la red de Cosmos se encuentra actualmente en un mantenimiento programado. Como resultado, los depósitos y retiros de ATOM no están disponibles temporalmente. Tus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información. Ofrecemos disculpas por los inconvenientes y agradecemos tu paciencia.

2. monitoring Sep 23, 2026, 12:39 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 23, 2026, 01:11 PM UTC

   This incident has been resolved.

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Started Sep 20, 2026, 04:34 PM UTC· resolved Oct 06, 2026, 07:58 PM UTC

1. identified Sep 20, 2026, 04:34 PM UTC

   We are aware of a security incident affecting the WMTX token, which has caused significant price volatility. As a precaution, we have paused WMTX trading — only sell conversions are currently available. No other assets or account functions are affected. Our engineering team is following up to restore the service as soon as possible. Your funds remain secure. We will update this page as soon as we have more information. We apologize for the inconvenience and thank you for your patience. --- Estamos al tanto de un incidente de seguridad que afecta al token WMTX, el cual ha causado una volatilidad significativa en su precio. Como medida de precaución, hemos pausado el trading de WMTX — solo las conversiones de venta están disponibles por el momento. Ningún otro activo ni función de cuenta se ve afectado. Nuestro equipo de ingeniería está dando seguimiento para restablecer el servicio lo antes posible. Sus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información. Nos disculpamos por los inconvenientes y agradecemos su paciencia.

2. identified Oct 06, 2026, 07:58 PM UTC

   WMTX purchases are now re-enabled following stabilized market conditions. Thanks for your patience. ---------------------------------------------- Las compras de WMTX ya están rehabilitadas tras la estabilización de las condiciones del mercado. Gracias por tu paciencia.

3. resolved Oct 06, 2026, 07:58 PM UTC

   WMTX purchases are now re-enabled following stabilized market conditions. Thanks for your patience. ---------------------------------------------- Las compras de WMTX ya están rehabilitadas tras la estabilización de las condiciones del mercado. Gracias por tu paciencia.

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Started Sep 12, 2026, 09:57 PM UTC· resolved Sep 12, 2026, 10:31 PM UTC

1. investigating Sep 12, 2026, 09:57 PM UTC

   We are currently investigating an issue on our third-party provider that is affecting our Stocks services while placing Buy Orders. To ensure a consistent experience, we have temporarily disabled new stock transactions. Our team is working to restore full functionality. We apologize for the inconvenience and will provide further updates as soon as they are available. ----------------------------------- Actualmente estamos investigando un problema con nuestro proveedor externo que está afectando nuestros servicios de Acciones al realizar órdenes de compra. Para garantizar una experiencia consistente, hemos deshabilitado temporalmente las nuevas transacciones con acciones. Nuestro equipo está trabajando para restablecer la funcionalidad completa. Ofrecemos disculpas por los inconvenientes y proporcionaremos más actualizaciones tan pronto como estén disponibles.

2. resolved Sep 12, 2026, 10:31 PM UTC

   This incident has been resolved.

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Started Sep 08, 2026, 08:51 PM UTC· resolved Sep 09, 2026, 12:28 PM UTC

1. investigating Sep 08, 2026, 08:51 PM UTC

   The Cosmos network is currently experiencing an outage and block production has stalled. Due to this external network issue, ATOM deposits and withdrawals are temporarily unavailable. Your funds remain secure. We will update this page as soon as we have more information. We apologize for the inconvenience and thank you for your patience. ------------------------------------------ La red de Cosmos está experimentando una interrupción en este momento y la producción de bloques se ha detenido. Debido a este problema externo de la red, los depósitos y retiros de ATOM no están disponibles temporalmente. Tus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información. Ofrecemos disculpas por los inconvenientes y agradecemos tu paciencia. ------------------------------------------ A rede Cosmos está enfrentando uma interrupção no momento e a produção de blocos foi paralisada. Devido a esse problema externo na rede, os depósitos e saques de ATOM estão temporariamente indisponíveis. Seus fundos permanecem seguros. Atualizaremos esta página assim que tivermos mais informações. Pedimos desculpas pelo inconveniente e agradecemos a sua paciência.

2. monitoring Sep 09, 2026, 12:06 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 09, 2026, 12:28 PM UTC

   This incident has been resolved.

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Started Sep 03, 2026, 01:04 PM UTC· resolved Sep 03, 2026, 05:04 PM UTC

1. investigating Sep 03, 2026, 01:04 PM UTC

   One of our service providers is experiencing system issues affecting PSE transactions. Our engineering team is following up to restore the service as soon as possible. Your funds remain secure. We will update this page as soon as we have more information. We apologize for the inconvenience and thank you for your patience. ----------------------------------------------- Uno de nuestros proveedores de servicios está presentando problemas en sus sistemas que afectan las transacciones en PSE. Nuestro equipo de ingeniería está haciendo el seguimiento para restablecer el servicio lo antes posible. Tus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información. Nos disculpamos por los inconvenientes y agradecemos tu paciencia. ----------------------------------------------- Um de nossos provedores de serviços está enfrentando problemas em seus sistemas que afetam as transações em PSE. Nossa equipe de engenharia está acompanhando o caso para reestabelecer o serviço o mais rápido possível. Seus fundos permanecem seguros. Atualizaremos esta página assim que tivermos mais informações. Pedimos desculpas pelo transtorno e agradecemos a sua paciência.

2. monitoring Sep 03, 2026, 01:27 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 03, 2026, 05:04 PM UTC

   This incident has been resolved.

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Started Sep 01, 2026, 07:37 PM UTC· resolved Sep 01, 2026, 08:15 PM UTC

1. investigating Sep 01, 2026, 07:37 PM UTC

   We are currently investigating an issue affecting MXN deposits and withdrawals. Our engineering team is working to identify the root cause and restore normal processing as quickly as possible. We apologize for any inconvenience this may cause. ------------------------------------------ Actualmente estamos investigando un problema que está afectando los depósitos y retiros de MXN. Nuestro equipo de ingeniería está trabajando para identificar la causa raíz y restablecer el procesamiento normal lo antes posible. Lamentamos cualquier inconveniente que esto pueda causar.

2. resolved Sep 01, 2026, 08:15 PM UTC

   This incident has been resolved.

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Started Aug 31, 2026, 02:02 PM UTC· resolved Aug 31, 2026, 04:12 PM UTC

1. investigating Aug 31, 2026, 02:02 PM UTC

   One of our service providers is experiencing system issues affecting COP transactions. Our engineering team is following up to restore the service as soon as possible. Your funds remain secure. We will update this page as soon as we have more information. We apologize for the inconvenience and thank you for your patience. ----------------------------------------------- Uno de nuestros proveedores de servicios está presentando problemas en sus sistemas que afectan las transacciones en COP. Nuestro equipo de ingeniería está haciendo el seguimiento para restablecer el servicio lo antes posible. Tus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información. Nos disculpamos por los inconvenientes y agradecemos tu paciencia. ----------------------------------------------- Um de nossos provedores de serviços está enfrentando problemas em seus sistemas que afetam as transações em COP. Nossa equipe de engenharia está acompanhando o caso para reestabelecer o serviço o mais rápido possível. Seus fundos permanecem seguros. Atualizaremos esta página assim que tivermos mais informações. Pedimos desculpas pelo transtorno e agradecemos a sua paciência. No components were marked as affected by this incident.

2. monitoring Aug 31, 2026, 03:36 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 31, 2026, 04:12 PM UTC

   This incident has been resolved.

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Started Aug 28, 2026, 11:53 PM UTC· resolved Aug 29, 2026, 07:13 PM UTC

1. investigating Aug 28, 2026, 11:53 PM UTC

   One of our service providers is experiencing system issues affecting COP transactions. Our engineering team is following up to restore the service as soon as possible. Your funds remain secure. We will update this page as soon as we have more information. We apologize for the inconvenience and thank you for your patience. ----------------------------------------------- Uno de nuestros proveedores de servicios está presentando problemas en sus sistemas que afectan las transacciones en COP. Nuestro equipo de ingeniería está haciendo el seguimiento para restablecer el servicio lo antes posible. Tus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información. Nos disculpamos por los inconvenientes y agradecemos tu paciencia. ----------------------------------------------- Um de nossos provedores de serviços está enfrentando problemas em seus sistemas que afetam as transações em COP. Nossa equipe de engenharia está acompanhando o caso para reestabelecer o serviço o mais rápido possível. Seus fundos permanecem seguros. Atualizaremos esta página assim que tivermos mais informações. Pedimos desculpas pelo transtorno e agradecemos a sua paciência.

2. resolved Aug 29, 2026, 07:13 PM UTC

   This incident has been resolved.

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Started Aug 28, 2026, 07:10 PM UTC· resolved Aug 28, 2026, 09:23 PM UTC

1. investigating Aug 28, 2026, 07:10 PM UTC

   One of our service providers is experiencing system issues affecting COP transactions. Our engineering team is following up to restore the service as soon as possible. Your funds remain secure. We will update this page as soon as we have more information. We apologize for the inconvenience and thank you for your patience. ----------------------------------------------- Uno de nuestros proveedores de servicios está presentando problemas en sus sistemas que afectan las transacciones en COP. Nuestro equipo de ingeniería está haciendo el seguimiento para restablecer el servicio lo antes posible. Tus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información. Nos disculpamos por los inconvenientes y agradecemos tu paciencia. ----------------------------------------------- Um de nossos provedores de serviços está enfrentando problemas em seus sistemas que afetam as transações em COP. Nossa equipe de engenharia está acompanhando o caso para reestabelecer o serviço o mais rápido possível. Seus fundos permanecem seguros. Atualizaremos esta página assim que tivermos mais informações. Pedimos desculpas pelo transtorno e agradecemos a sua paciência.

2. resolved Aug 28, 2026, 09:23 PM UTC

   This incident has been resolved.

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Started Aug 21, 2026, 01:35 PM UTC· resolved Aug 21, 2026, 02:39 PM UTC

1. investigating Aug 21, 2026, 01:35 PM UTC

   We are experiencing issues with withdrawals in Argentine Pesos (ARS). Some withdrawal requests may fail or be delayed. We are aware of the issue and actively investigating. Your funds remain secure. We will update this page as soon as we have more information. We apologize for the inconvenience and thank you for your patience. ------------------------------------------ Estamos experimentando problemas con los retiros en Pesos Argentinos (ARS). Algunas solicitudes de retiro podrían fallar o demorarse. Estamos al tanto del problema y trabajando activamente en su investigación. Tus fondos están seguros. Actualizaremos esta página tan pronto como tengamos más información. Lamentamos los inconvenientes ocasionados y agradecemos tu paciencia.

2. monitoring Aug 21, 2026, 02:19 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 21, 2026, 02:39 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Aug 19, 2026, 10:26 PM UTC· resolved Aug 20, 2026, 03:42 AM UTC

1. investigating Aug 19, 2026, 10:26 PM UTC

   We are experiencing issues processing some withdrawal requests in Brazil. Customers may see failures or delays when withdrawing Brazilian real (BRL) via PIX. Our team is aware and actively investigating, and is working with our processing partners to restore normal service. We will update this page as we learn more. --- Estamos presentando problemas al procesar algunas solicitudes de retiro en Brasil. Los clientes podrían experimentar fallas o demoras al retirar reales brasileños (BRL) mediante PIX. Nuestro equipo ya está al tanto e investigando activamente, y está trabajando con nuestros socios de procesamiento para restablecer el servicio normal. Actualizaremos esta página a medida que tengamos más información. --- Estamos enfrentando problemas no processamento de algumas solicitações de saque no Brasil. Os clientes podem encontrar falhas ou atrasos ao sacar reais (BRL) via PIX. Nossa equipe já está ciente e investigando ativamente, e está trabalhando com nossos parceiros de processamento para restabelecer o serviço normal. Atualizaremos esta página assim que tivermos mais informações.

2. investigating Aug 19, 2026, 10:34 PM UTC

   Update: We have identified the issue as originating with one of our payment processing providers. BRL withdrawals via PIX may continue to fail or be delayed while the provider works on a resolution. Our team is in direct contact with them and monitoring closely. We will update this page as we learn more. --- Actualización: Identificamos que el problema se origina en uno de nuestros proveedores de procesamiento de pagos. Los retiros de reales brasileños (BRL) mediante PIX podrían seguir fallando o presentando demoras mientras el proveedor trabaja en una solución. Nuestro equipo está en contacto directo con ellos y monitoreando de cerca. Actualizaremos esta página a medida que tengamos más información. --- Atualização: Identificamos que o problema tem origem em um de nossos provedores de processamento de pagamentos. Os saques em reais (BRL) via PIX podem continuar falhando ou apresentando atrasos enquanto o provedor trabalha em uma solução. Nossa equipe está em contato direto com eles e monitorando de perto. Atualizaremos esta página assim que tivermos mais informações.

3. identified Aug 20, 2026, 12:01 AM UTC

   Update: Our payment processing provider has identified the issue and is implementing a fix. BRL withdrawals via PIX may continue to fail or be delayed until the fix is fully applied. Our team is monitoring closely and will update this page as we learn more. --- Actualización: Nuestro proveedor de procesamiento de pagos identificó el problema y está implementando una solución. Los retiros de reales brasileños (BRL) mediante PIX podrían seguir fallando o presentando demoras hasta que la solución esté completamente aplicada. Nuestro equipo continúa monitoreando de cerca y actualizaremos esta página a medida que tengamos más información. --- Atualização: Nosso provedor de processamento de pagamentos identificou o problema e está implementando uma correção. Os saques em reais (BRL) via PIX podem continuar falhando ou apresentando atrasos até que a correção seja totalmente aplicada. Nossa equipe segue monitorando de perto e atualizaremos esta página assim que tivermos mais informações.

4. resolved Aug 20, 2026, 03:42 AM UTC

   Resolved: Our payment processing provider has resolved the issue and BRL withdrawals via PIX are operating normally again. Any withdrawal requests that previously failed or were delayed should now be processing as expected. If you continue to experience problems, please contact our support team. Thank you for your patience. --- Resuelto: Nuestro proveedor de procesamiento de pagos resolvió el problema y los retiros de reales brasileños (BRL) mediante PIX ya operan con normalidad. Las solicitudes de retiro que anteriormente fallaron o se demoraron deberían procesarse con normalidad. Si continúas experimentando problemas, comunícate con nuestro equipo de soporte. Gracias por tu paciencia. --- Resolvido: Nosso provedor de processamento de pagamentos resolveu o problema e os saques em reais (BRL) via PIX voltaram a operar normalmente. As solicitações de saque que falharam ou sofreram atrasos anteriormente devem ser processadas normalmente. Se você continuar enfrentando problemas, entre em contato com nossa equipe de suporte. Obrigado pela sua paciência.

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Started Aug 19, 2026, 02:33 PM UTC· resolved Aug 19, 2026, 03:01 PM UTC

1. investigating Aug 19, 2026, 02:33 PM UTC

   We are currently experiencing issues affecting withdrawals for Bitcoin (BTC), Litecoin (LTC), Bitcoin Cash (BCH), and Ripple (XRP). Some withdrawal requests may be delayed. Our team is aware and actively working to restore full service. We will update this page as we learn more. --- Actualmente estamos presentando problemas que afectan los retiros de Bitcoin (BTC), Litecoin (LTC), Bitcoin Cash (BCH) y Ripple (XRP). Algunas solicitudes de retiro podrían demorarse. Nuestro equipo ya está al tanto y trabaja activamente para restablecer el servicio por completo. Actualizaremos esta página a medida que tengamos más información. --- No momento estamos enfrentando problemas que afetam os saques de Bitcoin (BTC), Litecoin (LTC), Bitcoin Cash (BCH) e Ripple (XRP). Algumas solicitações de saque podem sofrer atrasos. Nossa equipe já está ciente e trabalhando ativamente para restabelecer o serviço por completo. Atualizaremos esta página assim que tivermos mais informações.

2. identified Aug 19, 2026, 02:46 PM UTC

   We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

3. monitoring Aug 19, 2026, 02:49 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Aug 19, 2026, 03:01 PM UTC

   This incident has been resolved.

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Started Aug 12, 2026, 09:01 PM UTC· resolved Aug 12, 2026, 10:14 PM UTC

1. investigating Aug 12, 2026, 09:01 PM UTC

   We are currently experiencing issues affecting WIRE, ACH and SEPA Payments. Due to this, the mentioned services are operating with degraded performance. Rest assured that your funds will remain secure at all times. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. ---------------------------------- Actualmente estamos experimentando problemas que afectan a los pagos por WIRE, ACH y SEPA. Debido a esto, los servicios mencionados presentan un rendimiento degradado. Ten la seguridad de que tus fondos permanecerán seguros en todo momento. Si requieres más asistencia, no dudes en contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com. ---------------------------------- No momento, estamos enfrentando problemas que afetam os pagamentos via WIRE, ACH e SEPA. Por conta disso, os serviços mencionados estão com um desempenho instável. Tenha a certeza de que seus fundos permanecerão seguros em todos os momentos. Se precisar de mais ajuda, não hesite em entrar em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com.

2. monitoring Aug 12, 2026, 09:20 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 12, 2026, 10:14 PM UTC

   This incident has been resolved.

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Started Aug 03, 2026, 04:48 PM UTC· resolved Aug 04, 2026, 01:37 PM UTC

1. investigating Aug 03, 2026, 04:48 PM UTC

   We are currently experiencing a significant latency affecting the ability to quote and convert RFQ (Request for Quotation). Our engineering team is already working on this case. We apologize for any inconvenience this may cause and appreciate your understanding. For further assistance, please contact our Customer Support team at https://support.bitso.com/ ----------------------------------------------------------------- Actualmente estamos experimentando una latencia significativa que afecta la capacidad de cotizar y convertir RFQ (Request for Quotation). Nuestro equipo de ingeniería ya está trabajando en este caso. Nos disculpamos por cualquier inconveniente que esto pueda causar y agradecemos tu comprensión. Para obtener más asistencia, ponte en contacto con nuestro equipo de Atención a Clientes en https://support.bitso.com/ ----------------------------------------------------------------- No momento, estamos enfrentando uma latência significativa que afeta a capacidade de cotar e converter RFQ (Request for Quotation). Nossa equipe de engenharia já está trabalhando neste caso. Pedimos desculpas por qualquer inconveniente que isso possa causar e agradecemos a sua compreensão. Para obter mais ajuda, entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com

2. monitoring Aug 03, 2026, 05:53 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 04, 2026, 01:37 PM UTC

   This incident has been resolved.

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Started Jul 13, 2026, 11:37 AM UTC· resolved Jul 13, 2026, 12:56 PM UTC

1. investigating Jul 13, 2026, 11:37 AM UTC

   GRAM deposits and withdrawals are currently disabled due to TON network issues. We are monitoring the network operation status. ------------------------------ Los depósitos y retiros de GRAM están deshabilitados actualmente debido a problemas en la red TON. Estamos monitoreando el estado de operación de la red. ------------------------------ Os depósitos e saques de GRAM estão desativados no momento devido a problemas na rede TON. Estamos monitorando o status de operação da rede.

2. monitoring Jul 13, 2026, 12:26 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 13, 2026, 12:56 PM UTC

   This incident has been resolved.

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