Bitso experienced a minor incident on October 14, 2026 affecting Bank Transfer, lasting 8h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 14, 2026, 03:38 PM UTC
One of our service providers is experiencing system issues affecting COP payout transactions. Our engineering team is following up to restore the service as soon as possible. Requests to our payout preview API (payments/v1/preview_payout) with BREB are facing instability. Your funds remain secure. We will update this page as soon as we have more information. We apologize for the inconvenience and thank you for your patience
- monitoring Oct 14, 2026, 05:25 PM UTC
Impact was caused due a OnGoing maintenance from DICE in the central bank in colombia Bre-B payouts were experiencing degradation. The Maintence is now finished and transactions are flowing success fully again. We will continue monitoring the transaction flow . We apologize for the inconvenience and thank you for your patience.
- resolved Oct 15, 2026, 12:17 AM UTC
Impact from the issue is over. We apologize for the inconvenience and thank you for your patience.