Bitso experienced a major incident on August 31, 2026 affecting Bank Transfer, lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 31, 2026, 02:02 PM UTC
One of our service providers is experiencing system issues affecting COP transactions. Our engineering team is following up to restore the service as soon as possible. Your funds remain secure. We will update this page as soon as we have more information. We apologize for the inconvenience and thank you for your patience. ----------------------------------------------- Uno de nuestros proveedores de servicios está presentando problemas en sus sistemas que afectan las transacciones en COP. Nuestro equipo de ingeniería está haciendo el seguimiento para restablecer el servicio lo antes posible. Tus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información. Nos disculpamos por los inconvenientes y agradecemos tu paciencia. ----------------------------------------------- Um de nossos provedores de serviços está enfrentando problemas em seus sistemas que afetam as transações em COP. Nossa equipe de engenharia está acompanhando o caso para reestabelecer o serviço o mais rápido possível. Seus fundos permanecem seguros. Atualizaremos esta página assim que tivermos mais informações. Pedimos desculpas pelo transtorno e agradecemos a sua paciência. No components were marked as affected by this incident.
- monitoring Aug 31, 2026, 03:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 31, 2026, 04:12 PM UTC
This incident has been resolved.