Bitso experienced a major incident on August 3, 2026, lasting 20h 49m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 03, 2026, 04:48 PM UTC
We are currently experiencing a significant latency affecting the ability to quote and convert RFQ (Request for Quotation). Our engineering team is already working on this case. We apologize for any inconvenience this may cause and appreciate your understanding. For further assistance, please contact our Customer Support team at https://support.bitso.com/ ----------------------------------------------------------------- Actualmente estamos experimentando una latencia significativa que afecta la capacidad de cotizar y convertir RFQ (Request for Quotation). Nuestro equipo de ingeniería ya está trabajando en este caso. Nos disculpamos por cualquier inconveniente que esto pueda causar y agradecemos tu comprensión. Para obtener más asistencia, ponte en contacto con nuestro equipo de Atención a Clientes en https://support.bitso.com/ ----------------------------------------------------------------- No momento, estamos enfrentando uma latência significativa que afeta a capacidade de cotar e converter RFQ (Request for Quotation). Nossa equipe de engenharia já está trabalhando neste caso. Pedimos desculpas por qualquer inconveniente que isso possa causar e agradecemos a sua compreensão. Para obter mais ajuda, entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com
- monitoring Aug 03, 2026, 05:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 04, 2026, 01:37 PM UTC
This incident has been resolved.