Bitso experienced a critical incident on September 1, 2026 affecting Bank Transfer (SPEI), lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2026, 07:37 PM UTC
We are currently investigating an issue affecting MXN deposits and withdrawals. Our engineering team is working to identify the root cause and restore normal processing as quickly as possible. We apologize for any inconvenience this may cause. ------------------------------------------ Actualmente estamos investigando un problema que está afectando los depósitos y retiros de MXN. Nuestro equipo de ingeniería está trabajando para identificar la causa raíz y restablecer el procesamiento normal lo antes posible. Lamentamos cualquier inconveniente que esto pueda causar.
- resolved Sep 01, 2026, 08:15 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.