- Detected by Pingoru
- Apr 15, 2026, 06:56 PM UTC
- Resolved
- Apr 15, 2026, 07:01 PM UTC
- Duration
- 5m
Affected: Platform Developer Portal
Timeline · 2 updates
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investigating Apr 15, 2026, 06:56 PM UTC
Our team is currently investigating an login issue with iTwin Developer Portal (https://developer.bentley.com) We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
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resolved Apr 15, 2026, 07:01 PM UTC
This incident has been resolved, and you should now be able to log in to the iTwin Developer Portal. It is now functioning normally. Thank you for your cooperation.
Read the full incident report →
- Detected by Pingoru
- Apr 02, 2026, 03:12 PM UTC
- Resolved
- Apr 04, 2026, 06:58 PM UTC
- Duration
- 2d 3h
Timeline · 5 updates
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identified Apr 02, 2026, 03:12 PM UTC
There is a temporary issue with the application usage reporting in Subscription Analytics portal (reporting.bentley.com). Our engineering team is working with high priority to fix the underlying cause and restore the timely delivery of usage data. In the meantime, please be aware that the current reports may not reflect your most recent application usage. We will provide another update as soon as the issue is resolved. We appreciate your patience and understanding.
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monitoring Apr 02, 2026, 05:04 PM UTC
A fix has been implemented, and we will spend additional time monitoring the results. Thank you.
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monitoring Apr 04, 2026, 06:46 PM UTC
A fix has been implemented, and we will spend additional time monitoring the results. Thank you. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
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monitoring Apr 04, 2026, 06:48 PM UTC
We are continuing to monitor for any further issues.
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resolved Apr 04, 2026, 06:58 PM UTC
This incident has been resolved and Subscription Analytics portal is now working normally. We appreciate your patience and understanding. Thank you for your cooperation.
Read the full incident report →
- Detected by Pingoru
- Mar 13, 2026, 03:47 PM UTC
- Resolved
- Mar 13, 2026, 03:58 PM UTC
- Duration
- 11m
Affected: Virtuosity Digital Storefront
Timeline · 2 updates
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investigating Mar 13, 2026, 03:47 PM UTC
We are currently experiencing connectivity issues with https://virtuosity.com. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
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resolved Mar 13, 2026, 03:58 PM UTC
The issue has been resolved, and the website is now fully accessible and operating as expected.
Read the full incident report →
- Detected by Pingoru
- Feb 23, 2026, 10:01 AM UTC
- Resolved
- Feb 23, 2026, 10:07 AM UTC
- Duration
- 6m
Affected: Authentication / LoginUser Management
Timeline · 2 updates
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investigating Feb 23, 2026, 10:01 AM UTC
Our team have identified an issue with our Identity Management System (IMS) that may be impacting some of our European users. You may experience difficulties logging in. Our team is actively working to resolve this matter. If you encounter any login issues, please attempt to log in again. We will provide further updates as they become available. Thank you for your patience and understanding.
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resolved Feb 23, 2026, 10:07 AM UTC
This incident has been resolved and Bentley IMS is now working normally. Thank you for your cooperation.
Read the full incident report →
- Detected by Pingoru
- Feb 09, 2026, 03:42 PM UTC
- Resolved
- Feb 09, 2026, 06:42 PM UTC
- Duration
- 3h
Affected: Bentley Communities
Timeline · 2 updates
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monitoring Feb 09, 2026, 03:42 PM UTC
Should you encounter any difficulties accessing https://communities.bentley.com/, kindly submit a support ticket to our team. Thank you.
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resolved Feb 09, 2026, 06:42 PM UTC
Communities.Bentley.com is stable and operating as expected. Thank you.
Read the full incident report →
- Detected by Pingoru
- Jan 27, 2026, 10:51 AM UTC
- Resolved
- Jan 27, 2026, 11:20 AM UTC
- Duration
- 28m
Affected: Education
Timeline · 2 updates
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investigating Jan 27, 2026, 10:51 AM UTC
Our team is currently investigating the issue and working to resolve it. Some users may experience difficulties login to the Bentley Education site. We are working diligently to identify the root cause and implement a solution. We will provide updates as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
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resolved Jan 27, 2026, 11:20 AM UTC
This incident has been resolved, and the Bentley Education sites are now working normally. Thank you for your cooperation.
Read the full incident report →
- Detected by Pingoru
- Jan 20, 2026, 12:20 PM UTC
- Resolved
- Jan 20, 2026, 01:00 PM UTC
- Duration
- 40m
Affected: Authentication / LoginUser Management
Timeline · 3 updates
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investigating Jan 20, 2026, 12:20 PM UTC
Our team have identified an issue with our Identity Management System (IMS) that may be impacting some of our European and Singapore users. You may experience difficulties logging in. Our team is actively working to resolve this matter. We will provide further updates as they become available. Thank you for your patience and understanding.
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monitoring Jan 20, 2026, 12:33 PM UTC
The issue has been identified, and the change has been implemented to fix it. We are now monitoring the system for stability and customer experience.
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resolved Jan 20, 2026, 01:00 PM UTC
This incident has been resolved and Bentley IMS is now working normally. Thank you for your cooperation.
Read the full incident report →
- Detected by Pingoru
- Jan 13, 2026, 07:38 PM UTC
- Resolved
- Jan 14, 2026, 02:25 AM UTC
- Duration
- 6h 47m
Affected: Bentley.comEducation
Timeline · 5 updates
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investigating Jan 13, 2026, 07:38 PM UTC
Our team is currently investigating and working on the issue. Some users may experience slowness when accessing certain Bentley websites. We will provide updates as more information becomes available. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
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investigating Jan 13, 2026, 08:23 PM UTC
We are continuing to investigate this issue.
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identified Jan 13, 2026, 08:32 PM UTC
We are actively working with the hosting provider to resolve the issue. We will provide updates as additional information becomes available. Thank you for your patience.
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monitoring Jan 13, 2026, 09:32 PM UTC
A fix has been implemented, and we are monitoring the results. We will continue to monitor for stability.
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resolved Jan 14, 2026, 02:25 AM UTC
The incident has been resolved, and all Bentley.com sites are now functioning as expected. We appreciate your cooperation and understanding.
Read the full incident report →
- Detected by Pingoru
- Dec 30, 2025, 02:38 PM UTC
- Resolved
- Dec 30, 2025, 04:24 PM UTC
- Duration
- 1h 46m
Timeline · 3 updates
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identified Dec 30, 2025, 02:38 PM UTC
Please be advised that an issue has been identified with an external DNS provider, causing intermittent DNS resolution failures that impacted the resolution of our URLs used to access Bentley applications. This is a global issue involving multiple service providers and is currently under investigation. Reports received indicate that the issue has cleared for most DNS providers. The projected start time was approximately 12:23 UTC. We will share updates as soon as new information becomes available.
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monitoring Dec 30, 2025, 03:41 PM UTC
We are observing improved results and will continue to monitor the situation closely to ensure there is no further impact.
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resolved Dec 30, 2025, 04:24 PM UTC
The issue has been successfully resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 25, 2025, 03:37 PM UTC
- Resolved
- Dec 25, 2025, 05:23 PM UTC
- Duration
- 1h 45m
Affected: Authentication / LoginUser ManagementPlatform APIs
Timeline · 4 updates
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investigating Dec 25, 2025, 03:37 PM UTC
Our team is currently investigating an issue with Buddi. Some users may be having trouble logging in or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
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investigating Dec 25, 2025, 04:38 PM UTC
We are continuing to investigate this issue.
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investigating Dec 25, 2025, 04:43 PM UTC
Our team is currently investigating an issue in the South East Asia region with degraded services. Some users may be having trouble logging in or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
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resolved Dec 25, 2025, 05:23 PM UTC
This incident has been resolved.
Read the full incident report →
Critical December 3, 2025 - Detected by Pingoru
- Dec 03, 2025, 02:35 PM UTC
- Resolved
- Dec 03, 2025, 04:18 PM UTC
- Duration
- 1h 43m
Affected: Authentication / LoginUser Management
Timeline · 3 updates
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investigating Dec 03, 2025, 02:35 PM UTC
Our team is currently investigating an issue with IMS based application and authentication. Some users may be having trouble with connection. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, please contact our support team at 1-800-BENTLEY (1-800-236-8539) to report your issue and open a case. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
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monitoring Dec 03, 2025, 03:12 PM UTC
Our team has been working quickly to restore full functionality to IMS and we have implemented a fix. We are now monitoring the system for stability and customer experience. Please contact our support team at 1-800-BENTLEY (1-800-236-8539) to report your issue and open a case. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
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resolved Dec 03, 2025, 04:18 PM UTC
This incident has been resolved and IMS as a Service is now working normally. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Thank you for your cooperation.
Read the full incident report →
- Detected by Pingoru
- Dec 03, 2025, 02:52 AM UTC
- Resolved
- Dec 03, 2025, 08:21 AM UTC
- Duration
- 5h 29m
Affected: Support Portal
Timeline · 5 updates
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investigating Dec 03, 2025, 02:52 AM UTC
Our team is currently investigating an issue with ServiceNow. Some users may be having trouble to log in. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding. Customers with urgent support requests with Bentley products can call Bentley Global Support at 1-800-BENTLEY (1-800-236-8539)
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identified Dec 03, 2025, 05:25 AM UTC
We have identified an issue affecting ServiceNow logins. Some users may experience difficulties signing in. Our team is actively investigating the root cause and working to implement a resolution. Updates will be provided as more information becomes available. In the meantime, we apologize for any inconvenience and appreciate your patience and understanding. Customers with urgent support requests with Bentley products can call Bentley Global Support at 1-800-BENTLEY (1-800-236-8539)
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identified Dec 03, 2025, 06:19 AM UTC
We have identified an issue affecting ServiceNow logins. Some users may experience difficulties signing in. Our team is actively investigating the root cause and working to implement a resolution. Updates will be provided as more information becomes available. In the meantime, we apologize for any inconvenience and appreciate your patience and understanding. Customers with urgent support requests with Bentley products can call Bentley Global Support at 1-800-BENTLEY (1-800-236-8539)
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identified Dec 03, 2025, 07:18 AM UTC
We have identified an issue affecting ServiceNow logins. Some users may experience difficulties signing in. Our team is actively investigating the root cause and working to implement a resolution. Updates will be provided as more information becomes available. In the meantime, we apologize for any inconvenience and appreciate your patience and understanding. Customers with urgent support requests with Bentley products can call Bentley Global Support at 1-800-BENTLEY (1-800-236-8539)
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resolved Dec 03, 2025, 08:21 AM UTC
This incident has been resolved and ServiceNow logins is now working normally. Thank you for your cooperation.
Read the full incident report →
- Detected by Pingoru
- Dec 02, 2025, 07:43 AM UTC
- Resolved
- Dec 02, 2025, 08:07 AM UTC
- Duration
- 23m
Affected: Authentication / LoginUser Management
Timeline · 2 updates
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investigating Dec 02, 2025, 07:43 AM UTC
Our team is currently investigating an issue with IMS in the Europe region. Some users may be having trouble facing test failures and timeout exceptions Errors or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
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resolved Dec 02, 2025, 08:07 AM UTC
The issue has been resolved and remains stable. Thank you for your cooperation.
Read the full incident report →
- Detected by Pingoru
- Nov 26, 2025, 08:22 AM UTC
- Resolved
- Nov 26, 2025, 09:34 AM UTC
- Duration
- 1h 12m
Affected: Entitlement Management Portal
Timeline · 2 updates
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identified Nov 26, 2025, 08:22 AM UTC
We have identified the root cause of the issue with Entitlement Access. Some users may be having trouble to access the desktop applications and getting an Access Denied error. Our team is working on to resolve the issue and restore full functionality to Entitlement as soon as possible. We will provide updates as we learn more and once a fix is implemented.
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resolved Nov 26, 2025, 09:34 AM UTC
This incident has been resolved, and Entitlement Access is now working normally. Thank you for your cooperation.
Read the full incident report →
- Detected by Pingoru
- Nov 24, 2025, 02:56 PM UTC
- Resolved
- Nov 26, 2025, 10:03 PM UTC
- Duration
- 2d 7h
Timeline · 2 updates
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monitoring Nov 24, 2025, 02:56 PM UTC
Following our recent IMS signing certificate maintenance, if you encounter any issues, please attempt to reauthenticate once by signing back in. Should any issues persist after a single reauthentication, please contact Bentley Support at https://www.bentley.com/support/contact-numbers/
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resolved Nov 26, 2025, 10:03 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 04, 2025, 01:27 AM UTC
- Resolved
- Nov 04, 2025, 01:48 AM UTC
- Duration
- 21m
Affected: Authentication / Login
Timeline · 3 updates
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investigating Nov 04, 2025, 01:27 AM UTC
Our team is currently investigating an issue within IMS that is preventing US region users from logging in. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
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monitoring Nov 04, 2025, 01:42 AM UTC
A fix has been implemented, and we will continue to monitor performance closely.
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resolved Nov 04, 2025, 01:48 AM UTC
Our team acted quickly to restore full functionality to IMS, and a fix has been implemented. All services should now be operating as expected. Thank you.
Read the full incident report →
- Detected by Pingoru
- Nov 03, 2025, 02:39 PM UTC
- Resolved
- Nov 03, 2025, 03:22 PM UTC
- Duration
- 42m
Affected: Authentication / Login
Timeline · 4 updates
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investigating Nov 03, 2025, 02:39 PM UTC
Our team is currently investigating an issue within IMS that is preventing federated users in the U.S. and Europe region from logging in. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
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investigating Nov 03, 2025, 02:47 PM UTC
We are continuing to investigate this issue.
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identified Nov 03, 2025, 02:57 PM UTC
The issue has been identified, and a fix is being implemented.
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resolved Nov 03, 2025, 03:22 PM UTC
Our team acted quickly to restore full functionality to IMS, and a fix has been implemented. All services should now be operating as expected. Thank you.
Read the full incident report →
- Detected by Pingoru
- Nov 01, 2025, 05:58 AM UTC
- Resolved
- Nov 01, 2025, 06:59 AM UTC
- Duration
- 1h
Affected: Authentication / Login
Timeline · 2 updates
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investigating Nov 01, 2025, 05:58 AM UTC
Our team is currently investigating an issue with Identity Management System (IMS). Some users may be having trouble Users in the US region are experiencing an authentication error when attempting to sign in IMS.bentley.com or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
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resolved Nov 01, 2025, 06:59 AM UTC
This incident has been resolved and Identity Management System (IMS) is now working normally. Thank you for your cooperation.
Read the full incident report →
- Detected by Pingoru
- Oct 30, 2025, 12:49 PM UTC
- Resolved
- Oct 30, 2025, 03:15 PM UTC
- Duration
- 2h 25m
Affected: Authentication / LoginUser ManagementSupport Portal
Timeline · 4 updates
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investigating Oct 30, 2025, 12:49 PM UTC
Our team is currently investigating an issue with IMS. Some users may be having trouble with connection. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, please contact our support team at 1-800-BENTLEY (1-800-236-8539) to report your issue and open a case. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
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investigating Oct 30, 2025, 01:23 PM UTC
We are continuing to investigate this issue.
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monitoring Oct 30, 2025, 01:33 PM UTC
A fix has been implemented, and we will continue to monitor performance closely.
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resolved Oct 30, 2025, 03:15 PM UTC
All services should now be operating as expected. Thank you.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 05:34 PM UTC
- Resolved
- Oct 29, 2025, 11:24 PM UTC
- Duration
- 5h 49m
Affected: PlantSight
Timeline · 4 updates
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identified Oct 29, 2025, 05:34 PM UTC
We are currently experiencing issues with the following services: Licensing services Products and services that use micro front-ends PlantSight Website Accessing a project via infrastructurecloud.bentley.com Seequent Evo Suite This is due to an ongoing Azure Front Door outage. Microsoft Azure is actively working to resolve the issue within their network infrastructure. We will provide updates as soon as more information becomes available.
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identified Oct 29, 2025, 06:32 PM UTC
We’re actively working with Microsoft to fix this issue and will share updates as soon as they’re available. Thanks for your patience.
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monitoring Oct 29, 2025, 07:30 PM UTC
A fix has been implemented, and our services are gradually recovering. We’ll continue to monitor the situation closely.
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resolved Oct 29, 2025, 11:24 PM UTC
Following an extended monitoring period, all services are now operating as expected. Thank you.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 04:13 PM UTC
- Resolved
- Oct 29, 2025, 05:08 PM UTC
- Duration
- 55m
Affected: Authentication / LoginUser Management
Timeline · 3 updates
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investigating Oct 29, 2025, 04:13 PM UTC
Our team is currently investigating an issue within IMS that is preventing users with a federation from logging in. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
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investigating Oct 29, 2025, 04:30 PM UTC
We are continuing to investigate this issue.
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resolved Oct 29, 2025, 05:08 PM UTC
Our team acted quickly to restore full functionality to IMS, and a fix has been implemented. All services should now be operating as expected. Thank you.
Read the full incident report →
- Detected by Pingoru
- Oct 28, 2025, 09:28 PM UTC
- Resolved
- Oct 29, 2025, 10:52 AM UTC
- Duration
- 13h 23m
Affected: PlantSightiModelsProjects
Timeline · 4 updates
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investigating Oct 28, 2025, 09:28 PM UTC
Our team is currently investigating an issue accessing projects on iModels in PlantSight. Some users may be having trouble using certain features. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
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identified Oct 28, 2025, 10:16 PM UTC
The issue has been identified, and our team is actively working to implement a fix soon to resolve it.
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monitoring Oct 28, 2025, 11:39 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 29, 2025, 10:52 AM UTC
We’ve been monitoring for an extended period and haven’t observed any issues. We’ll go ahead and resolve the case now. Thank you.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 05:03 PM UTC
- Resolved
- Oct 20, 2025, 11:07 PM UTC
- Duration
- 6h 4m
Affected: Authentication / LoginUser Management
Timeline · 3 updates
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identified Oct 20, 2025, 05:03 PM UTC
Due to an ongoing AWS outage, our IMS user registration process is currently unable to send verification emails. As a result, new user registrations will not complete successfully until the issue is resolved. We appreciate your patience and will provide updates as they become available.
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identified Oct 20, 2025, 05:05 PM UTC
We are continuing to work on a fix for this issue.
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resolved Oct 20, 2025, 11:07 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 10:17 AM UTC
- Resolved
- Oct 20, 2025, 10:54 AM UTC
- Duration
- 37m
Affected: Managed Services (Global Status)
Timeline · 4 updates
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monitoring Oct 20, 2025, 10:17 AM UTC
AWS reported increased error rates and latencies for multiple AWS services in the US East region earlier today. They have applied mitigations and are seeing significant signs of recovery. We are also seeing improvement in the recovery of Bentley services. We will continue to closely monitor the situation. Thank you for your patience.
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monitoring Oct 20, 2025, 10:39 AM UTC
We are continuing to monitor for any further issues.
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monitoring Oct 20, 2025, 10:45 AM UTC
We are continuing to monitor for any further issues.
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resolved Oct 20, 2025, 10:54 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 07, 2025, 03:35 AM UTC
- Resolved
- Oct 07, 2025, 07:18 PM UTC
- Duration
- 15h 43m
Affected: Synchronization
Timeline · 3 updates
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identified Oct 07, 2025, 03:35 AM UTC
Our job queuing process is currently experiencing a high load. Some requests may take longer to process or may fail intermittently. We are actively working to restore normal performance.
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monitoring Oct 07, 2025, 03:32 PM UTC
A fix has been implemented, and we are monitoring the results.
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resolved Oct 07, 2025, 07:18 PM UTC
This incident has been resolved. Thank you for your patient and cooperation.
Read the full incident report →
