Bentley Systems incident

IMS User Registration Impacted by AWS Outage

Minor Resolved View vendor source →

Bentley Systems experienced a minor incident on October 20, 2025 affecting Authentication / Login and User Management, lasting 6h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 05:03 PM UTC
Resolved
Oct 20, 2025, 11:07 PM UTC
Duration
6h 4m
Detected by Pingoru
Oct 20, 2025, 05:03 PM UTC

Affected components

Authentication / LoginUser Management

Update timeline

  1. identified Oct 20, 2025, 05:03 PM UTC

    Due to an ongoing AWS outage, our IMS user registration process is currently unable to send verification emails. As a result, new user registrations will not complete successfully until the issue is resolved. We appreciate your patience and will provide updates as they become available.

  2. identified Oct 20, 2025, 05:05 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 20, 2025, 11:07 PM UTC

    This incident has been resolved.