Resolved after 6 hours 4 minutes, affecting Authentication / Login and User Management, on October 20, 2025.
We are continuing to work on a fix for this issue.
Affected components
Authentication / LoginUser Management
Update timeline
- identified Oct 20, 2025, 05:03 PM UTC
Due to an ongoing AWS outage, our IMS user registration process is currently unable to send verification emails. As a result, new user registrations will not complete successfully until the issue is resolved. We appreciate your patience and will provide updates as they become available.
- identified Oct 20, 2025, 05:05 PM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 20, 2025, 11:07 PM UTC
This incident has been resolved.
Your product runs on more than Bentley Systems
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services