Application usage reporting issue

Update timeline

1. identified Apr 02, 2026, 03:12 PM UTC

   There is a temporary issue with the application usage reporting in Subscription Analytics portal (reporting.bentley.com). Our engineering team is working with high priority to fix the underlying cause and restore the timely delivery of usage data. In the meantime, please be aware that the current reports may not reflect your most recent application usage. We will provide another update as soon as the issue is resolved. We appreciate your patience and understanding.

2. monitoring Apr 02, 2026, 05:04 PM UTC

   A fix has been implemented, and we will spend additional time monitoring the results. Thank you.

3. monitoring Apr 04, 2026, 06:46 PM UTC

   A fix has been implemented, and we will spend additional time monitoring the results. Thank you. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

4. monitoring Apr 04, 2026, 06:48 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Apr 04, 2026, 06:58 PM UTC

   This incident has been resolved and Subscription Analytics portal is now working normally. We appreciate your patience and understanding. Thank you for your cooperation.