Bentley Systems incident

Intermittent IMS login issue for federated users

Major Resolved View vendor source →

Bentley Systems experienced a major incident on November 3, 2025 affecting Authentication / Login, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 02:39 PM UTC
Resolved
Nov 03, 2025, 03:22 PM UTC
Duration
42m
Detected by Pingoru
Nov 03, 2025, 02:39 PM UTC

Affected components

Authentication / Login

Update timeline

  1. investigating Nov 03, 2025, 02:39 PM UTC

    Our team is currently investigating an issue within IMS that is preventing federated users in the U.S. and Europe region from logging in. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

  2. investigating Nov 03, 2025, 02:47 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 03, 2025, 02:57 PM UTC

    The issue has been identified, and a fix is being implemented.

  4. resolved Nov 03, 2025, 03:22 PM UTC

    Our team acted quickly to restore full functionality to IMS, and a fix has been implemented. All services should now be operating as expected. Thank you.