Bentley Systems incident

Entitlement Access- Access Denied errors issues

Notice Resolved View vendor source →

Bentley Systems experienced a notice incident on November 26, 2025 affecting Entitlement Management Portal, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2025, 08:22 AM UTC
Resolved
Nov 26, 2025, 09:34 AM UTC
Duration
1h 12m
Detected by Pingoru
Nov 26, 2025, 08:22 AM UTC

Affected components

Entitlement Management Portal

Update timeline

  1. identified Nov 26, 2025, 08:22 AM UTC

    We have identified the root cause of the issue with Entitlement Access. Some users may be having trouble to access the desktop applications and getting an Access Denied error. Our team is working on to resolve the issue and restore full functionality to Entitlement as soon as possible. We will provide updates as we learn more and once a fix is implemented.

  2. resolved Nov 26, 2025, 09:34 AM UTC

    This incident has been resolved, and Entitlement Access is now working normally. Thank you for your cooperation.