Bentley Systems Outage History
Bentley Systems is up right nowPingoru has recorded 52 incidents for Bentley Systems: 43 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 52 of 720 (7%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 6 | 15 of 720 (2%) |
| July 2026 | 3 | 3 of 744 (0%) |
| August 2026 | 4 | 3 of 744 (0%) |
| September 2026 | 3 | 12 of 720 (2%) |
| October 2026 | 3 | 9 of 587 (1%) |
Incidents, newest first
Minor January 13, 2026 Bentley.com - Intermittent slowness 6h 47m Bentley.com, Education
Started Jan 13, 2026, 07:38 PM UTC· resolved Jan 14, 2026, 02:25 AM UTC
- investigating Jan 13, 2026, 07:38 PM UTC
Our team is currently investigating and working on the issue. Some users may experience slowness when accessing certain Bentley websites. We will provide updates as more information becomes available. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- investigating Jan 13, 2026, 08:23 PM UTC
We are continuing to investigate this issue.
- identified Jan 13, 2026, 08:32 PM UTC
We are actively working with the hosting provider to resolve the issue. We will provide updates as additional information becomes available. Thank you for your patience.
- monitoring Jan 13, 2026, 09:32 PM UTC
A fix has been implemented, and we are monitoring the results. We will continue to monitor for stability.
- resolved Jan 14, 2026, 02:25 AM UTC
The incident has been resolved, and all Bentley.com sites are now functioning as expected. We appreciate your cooperation and understanding.
Notice December 30, 2025 Global Intermittent DNS Resolution Issue 1h 46m
Started Dec 30, 2025, 02:38 PM UTC· resolved Dec 30, 2025, 04:24 PM UTC
- identified Dec 30, 2025, 02:38 PM UTC
Please be advised that an issue has been identified with an external DNS provider, causing intermittent DNS resolution failures that impacted the resolution of our URLs used to access Bentley applications. This is a global issue involving multiple service providers and is currently under investigation. Reports received indicate that the issue has cleared for most DNS providers. The projected start time was approximately 12:23 UTC. We will share updates as soon as new information becomes available.
- monitoring Dec 30, 2025, 03:41 PM UTC
We are observing improved results and will continue to monitor the situation closely to ensure there is no further impact.
- resolved Dec 30, 2025, 04:24 PM UTC
The issue has been successfully resolved.
Notice December 25, 2025 South East Asia Degraded Services 1h 45m Authentication / Login, User Management, Platform APIs
Started Dec 25, 2025, 03:37 PM UTC· resolved Dec 25, 2025, 05:23 PM UTC
- investigating Dec 25, 2025, 03:37 PM UTC
Our team is currently investigating an issue with Buddi. Some users may be having trouble logging in or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- investigating Dec 25, 2025, 04:38 PM UTC
We are continuing to investigate this issue.
- investigating Dec 25, 2025, 04:43 PM UTC
Our team is currently investigating an issue in the South East Asia region with degraded services. Some users may be having trouble logging in or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
- resolved Dec 25, 2025, 05:23 PM UTC
This incident has been resolved.
Critical December 3, 2025 IMS as a Service outage 1h 43m Authentication / Login, User Management
Started Dec 03, 2025, 02:35 PM UTC· resolved Dec 03, 2025, 04:18 PM UTC
- investigating Dec 03, 2025, 02:35 PM UTC
Our team is currently investigating an issue with IMS based application and authentication. Some users may be having trouble with connection. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, please contact our support team at 1-800-BENTLEY (1-800-236-8539) to report your issue and open a case. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
- monitoring Dec 03, 2025, 03:12 PM UTC
Our team has been working quickly to restore full functionality to IMS and we have implemented a fix. We are now monitoring the system for stability and customer experience. Please contact our support team at 1-800-BENTLEY (1-800-236-8539) to report your issue and open a case. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
- resolved Dec 03, 2025, 04:18 PM UTC
This incident has been resolved and IMS as a Service is now working normally. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Thank you for your cooperation.
Minor December 3, 2025 Support Portal 5h 29m Support Portal
Started Dec 03, 2025, 02:52 AM UTC· resolved Dec 03, 2025, 08:21 AM UTC
- investigating Dec 03, 2025, 02:52 AM UTC
Our team is currently investigating an issue with ServiceNow. Some users may be having trouble to log in. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding. Customers with urgent support requests with Bentley products can call Bentley Global Support at 1-800-BENTLEY (1-800-236-8539)
- identified Dec 03, 2025, 05:25 AM UTC
We have identified an issue affecting ServiceNow logins. Some users may experience difficulties signing in. Our team is actively investigating the root cause and working to implement a resolution. Updates will be provided as more information becomes available. In the meantime, we apologize for any inconvenience and appreciate your patience and understanding. Customers with urgent support requests with Bentley products can call Bentley Global Support at 1-800-BENTLEY (1-800-236-8539)
- identified Dec 03, 2025, 06:19 AM UTC
We have identified an issue affecting ServiceNow logins. Some users may experience difficulties signing in. Our team is actively investigating the root cause and working to implement a resolution. Updates will be provided as more information becomes available. In the meantime, we apologize for any inconvenience and appreciate your patience and understanding. Customers with urgent support requests with Bentley products can call Bentley Global Support at 1-800-BENTLEY (1-800-236-8539)
- identified Dec 03, 2025, 07:18 AM UTC
We have identified an issue affecting ServiceNow logins. Some users may experience difficulties signing in. Our team is actively investigating the root cause and working to implement a resolution. Updates will be provided as more information becomes available. In the meantime, we apologize for any inconvenience and appreciate your patience and understanding. Customers with urgent support requests with Bentley products can call Bentley Global Support at 1-800-BENTLEY (1-800-236-8539)
- resolved Dec 03, 2025, 08:21 AM UTC
This incident has been resolved and ServiceNow logins is now working normally. Thank you for your cooperation.
Major December 2, 2025 IMS - Multiple users are facing test failures and timeout exceptions Errors: Europe Region 23m Authentication / Login, User Management
Started Dec 02, 2025, 07:43 AM UTC· resolved Dec 02, 2025, 08:07 AM UTC
- investigating Dec 02, 2025, 07:43 AM UTC
Our team is currently investigating an issue with IMS in the Europe region. Some users may be having trouble facing test failures and timeout exceptions Errors or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- resolved Dec 02, 2025, 08:07 AM UTC
The issue has been resolved and remains stable. Thank you for your cooperation.
Notice November 26, 2025 Entitlement Access- Access Denied errors issues 1h 12m Entitlement Management Portal
Started Nov 26, 2025, 08:22 AM UTC· resolved Nov 26, 2025, 09:34 AM UTC
- identified Nov 26, 2025, 08:22 AM UTC
We have identified the root cause of the issue with Entitlement Access. Some users may be having trouble to access the desktop applications and getting an Access Denied error. Our team is working on to resolve the issue and restore full functionality to Entitlement as soon as possible. We will provide updates as we learn more and once a fix is implemented.
- resolved Nov 26, 2025, 09:34 AM UTC
This incident has been resolved, and Entitlement Access is now working normally. Thank you for your cooperation.
Notice November 24, 2025 IMS signing certificate renewal 2d 7h
Started Nov 24, 2025, 02:56 PM UTC· resolved Nov 26, 2025, 10:03 PM UTC
- monitoring Nov 24, 2025, 02:56 PM UTC
Following our recent IMS signing certificate maintenance, if you encounter any issues, please attempt to reauthenticate once by signing back in. Should any issues persist after a single reauthentication, please contact Bentley Support at https://www.bentley.com/support/contact-numbers/
- resolved Nov 26, 2025, 10:03 PM UTC
This incident has been resolved.
Major November 4, 2025 IMS Login issue: US Region 21m Authentication / Login
Started Nov 04, 2025, 01:27 AM UTC· resolved Nov 04, 2025, 01:48 AM UTC
- investigating Nov 04, 2025, 01:27 AM UTC
Our team is currently investigating an issue within IMS that is preventing US region users from logging in. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- monitoring Nov 04, 2025, 01:42 AM UTC
A fix has been implemented, and we will continue to monitor performance closely.
- resolved Nov 04, 2025, 01:48 AM UTC
Our team acted quickly to restore full functionality to IMS, and a fix has been implemented. All services should now be operating as expected. Thank you.
Major November 3, 2025 Intermittent IMS login issue for federated users 42m Authentication / Login
Started Nov 03, 2025, 02:39 PM UTC· resolved Nov 03, 2025, 03:22 PM UTC
- investigating Nov 03, 2025, 02:39 PM UTC
Our team is currently investigating an issue within IMS that is preventing federated users in the U.S. and Europe region from logging in. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- investigating Nov 03, 2025, 02:47 PM UTC
We are continuing to investigate this issue.
- identified Nov 03, 2025, 02:57 PM UTC
The issue has been identified, and a fix is being implemented.
- resolved Nov 03, 2025, 03:22 PM UTC
Our team acted quickly to restore full functionality to IMS, and a fix has been implemented. All services should now be operating as expected. Thank you.
Notice November 1, 2025 Identity Management System (IMS) - Users in the US region are experiencing an authentication error when attempting to sign in IMS.bentley.com 1h Authentication / Login
Started Nov 01, 2025, 05:58 AM UTC· resolved Nov 01, 2025, 06:59 AM UTC
- investigating Nov 01, 2025, 05:58 AM UTC
Our team is currently investigating an issue with Identity Management System (IMS). Some users may be having trouble Users in the US region are experiencing an authentication error when attempting to sign in IMS.bentley.com or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- resolved Nov 01, 2025, 06:59 AM UTC
This incident has been resolved and Identity Management System (IMS) is now working normally. Thank you for your cooperation.
Major October 30, 2025 IMS Connection issue: US Region 2h 25m Authentication / Login, User Management, Support Portal
Started Oct 30, 2025, 12:49 PM UTC· resolved Oct 30, 2025, 03:15 PM UTC
- investigating Oct 30, 2025, 12:49 PM UTC
Our team is currently investigating an issue with IMS. Some users may be having trouble with connection. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, please contact our support team at 1-800-BENTLEY (1-800-236-8539) to report your issue and open a case. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
- investigating Oct 30, 2025, 01:23 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 30, 2025, 01:33 PM UTC
A fix has been implemented, and we will continue to monitor performance closely.
- resolved Oct 30, 2025, 03:15 PM UTC
All services should now be operating as expected. Thank you.
Major October 29, 2025 Microsoft Azure outage: Impacting bentley services 5h 49m PlantSight
Started Oct 29, 2025, 05:34 PM UTC· resolved Oct 29, 2025, 11:24 PM UTC
- identified Oct 29, 2025, 05:34 PM UTC
We are currently experiencing issues with the following services: Licensing services Products and services that use micro front-ends PlantSight Website Accessing a project via infrastructurecloud.bentley.com Seequent Evo Suite This is due to an ongoing Azure Front Door outage. Microsoft Azure is actively working to resolve the issue within their network infrastructure. We will provide updates as soon as more information becomes available.
- identified Oct 29, 2025, 06:32 PM UTC
We’re actively working with Microsoft to fix this issue and will share updates as soon as they’re available. Thanks for your patience.
- monitoring Oct 29, 2025, 07:30 PM UTC
A fix has been implemented, and our services are gradually recovering. We’ll continue to monitor the situation closely.
- resolved Oct 29, 2025, 11:24 PM UTC
Following an extended monitoring period, all services are now operating as expected. Thank you.
Major October 29, 2025 IMS login issue for federated users 55m Authentication / Login, User Management
Started Oct 29, 2025, 04:13 PM UTC· resolved Oct 29, 2025, 05:08 PM UTC
- investigating Oct 29, 2025, 04:13 PM UTC
Our team is currently investigating an issue within IMS that is preventing users with a federation from logging in. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- investigating Oct 29, 2025, 04:30 PM UTC
We are continuing to investigate this issue.
- resolved Oct 29, 2025, 05:08 PM UTC
Our team acted quickly to restore full functionality to IMS, and a fix has been implemented. All services should now be operating as expected. Thank you.
Minor October 28, 2025 Intermittent accessing issue on iModels in PlantSight: US East Region 13h 23m PlantSight, iModels, Projects
Started Oct 28, 2025, 09:28 PM UTC· resolved Oct 29, 2025, 10:52 AM UTC
- investigating Oct 28, 2025, 09:28 PM UTC
Our team is currently investigating an issue accessing projects on iModels in PlantSight. Some users may be having trouble using certain features. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- identified Oct 28, 2025, 10:16 PM UTC
The issue has been identified, and our team is actively working to implement a fix soon to resolve it.
- monitoring Oct 28, 2025, 11:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 29, 2025, 10:52 AM UTC
We’ve been monitoring for an extended period and haven’t observed any issues. We’ll go ahead and resolve the case now. Thank you.
Minor October 20, 2025 IMS User Registration Impacted by AWS Outage 6h 4m Authentication / Login, User Management
Started Oct 20, 2025, 05:03 PM UTC· resolved Oct 20, 2025, 11:07 PM UTC
- identified Oct 20, 2025, 05:03 PM UTC
Due to an ongoing AWS outage, our IMS user registration process is currently unable to send verification emails. As a result, new user registrations will not complete successfully until the issue is resolved. We appreciate your patience and will provide updates as they become available.
- identified Oct 20, 2025, 05:05 PM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 20, 2025, 11:07 PM UTC
This incident has been resolved.
Notice October 20, 2025 AWS Outage Impacting Bentley Services 37m Managed Services (Global Status)
Started Oct 20, 2025, 10:17 AM UTC· resolved Oct 20, 2025, 10:54 AM UTC
- monitoring Oct 20, 2025, 10:17 AM UTC
AWS reported increased error rates and latencies for multiple AWS services in the US East region earlier today. They have applied mitigations and are seeing significant signs of recovery. We are also seeing improvement in the recovery of Bentley services. We will continue to closely monitor the situation. Thank you for your patience.
- monitoring Oct 20, 2025, 10:39 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 10:45 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 10:54 AM UTC
This incident has been resolved.
Minor October 7, 2025 Job Queuing Service Degradation 15h 43m Synchronization
Started Oct 07, 2025, 03:35 AM UTC· resolved Oct 07, 2025, 07:18 PM UTC
- identified Oct 07, 2025, 03:35 AM UTC
Our job queuing process is currently experiencing a high load. Some requests may take longer to process or may fail intermittently. We are actively working to restore normal performance.
- monitoring Oct 07, 2025, 03:32 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Oct 07, 2025, 07:18 PM UTC
This incident has been resolved. Thank you for your patient and cooperation.
Minor September 25, 2025 Seequent.com and Bentley Education Sites 7h 4m Bentley.com
Started Sep 25, 2025, 01:02 PM UTC· resolved Sep 25, 2025, 08:06 PM UTC
- investigating Sep 25, 2025, 01:02 PM UTC
Our team is currently investigating the issue and working with the hosting provider to resolve it. Some users may experience difficulties accessing the Seequent.com and Bentley Education Sites. We are working diligently to identify the root cause and implement a solution. We will provide updates as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- investigating Sep 25, 2025, 05:44 PM UTC
Bentley Education sites are now working normally. As for seequent.com, we are continuing to investigate the issue and are working with the hosting provider to resolve it. We will provide updates as we learn more. Thank you for your patience and understanding.
- monitoring Sep 25, 2025, 06:11 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Sep 25, 2025, 08:06 PM UTC
This incident has been resolved, and seequent.com is now working as expected. Thank you for your cooperation.
Minor September 19, 2025 Intermittent connectivity issue with Bentley Language & Education Sites 1h 18m Bentley.com, Education
Started Sep 19, 2025, 06:24 PM UTC· resolved Sep 19, 2025, 07:42 PM UTC
- investigating Sep 19, 2025, 06:24 PM UTC
Our team is continue to working with the hosting provider to resolve it. Some users may experience difficulties accessing the Bentley Language and Education sites or using certain features. We are working diligently to identify the root cause and implement a solution. We will provide updates as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- monitoring Sep 19, 2025, 06:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 19, 2025, 07:42 PM UTC
This incident has been resolved, and the Bentley Language and Education sites are now working normally. Thank you for your cooperation.
Minor September 19, 2025 Bentley.com - Intermittent connectivity issue with Bentley Language & Education Sites 1h 3m Bentley.com, Education
Started Sep 19, 2025, 03:26 PM UTC· resolved Sep 19, 2025, 04:30 PM UTC
- investigating Sep 19, 2025, 03:26 PM UTC
Our team is currently investigating the issue and working with the hosting provider to resolve it. Some users may experience difficulties accessing the Bentley Language Sites or using certain features. We are working diligently to identify the root cause and implement a solution. We will provide updates as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- investigating Sep 19, 2025, 03:27 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 19, 2025, 03:58 PM UTC
A fix has been implemented and we are monitoring the results. Its been remain stable.
- resolved Sep 19, 2025, 04:30 PM UTC
This incident has been resolved, and the Bentley.com – Bentley Language and Education sites are now working normally. Thank you for your cooperation.
Minor September 18, 2025 Bentley.com - Bentley Language Sites 3h 7m Bentley.com
Started Sep 18, 2025, 05:12 PM UTC· resolved Sep 18, 2025, 08:20 PM UTC
- identified Sep 18, 2025, 05:12 PM UTC
Our team is currently investigating the issue and working with the hosting provider to resolve it. Some users may experience difficulties accessing the Bentley Language Sites or using certain features. We are working diligently to identify the root cause and implement a solution. We will provide updates as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- monitoring Sep 18, 2025, 06:42 PM UTC
A fix has been implemented and we are monitoring the results. Its been remain stable.
- resolved Sep 18, 2025, 08:20 PM UTC
This incident has been resolved and Bentley.com-Bentley Language Sites is now working normally. Thank you for your cooperation.
Minor August 11, 2025 Connectivity issue with CONNECTION CLIENT 41d 22h CONNECTION Client
Started Aug 11, 2025, 07:44 PM UTC· resolved Sep 22, 2025, 06:28 PM UTC
- identified Aug 11, 2025, 07:44 PM UTC
If you are experiencing connectivity issues (such as a 'Connection Failure' error) while using CONNECTION CLIENT versions v23.x and below, we recommend upgrading to the latest version of CONNECTION CLIENT to resolve the issue. Please do not hesitate to contact our support team if you have any questions. Thank you.
- identified Aug 12, 2025, 12:46 AM UTC
Microsoft released a new version of the webview2 runtime that modified the STS token response that Bentley gets back in CONNECTION Client, changing it from a pure XML response (that CONNECTION Client can parse), to an HTML response (that CONNECTION Client cannot parse). This only manifests itself in the old CONNECTION Client versions (v23.x and below). The problematic WebView2 version was released 8/7/25 - Version 139.0.3405.86. The issue manifested itself with existing older versions of CONNECTION Client, it was not triggered by installation of any new Bentley software. It was the result of an upgrade from Microsoft. Moving to the latest CONNECTION Client version (version 24.01.00.23 or above uses OIDC authentication protocol for communication with Bentley Cloud Services and do not suffer from this issue) will resolve this issue.
- resolved Sep 22, 2025, 06:28 PM UTC
We’ve created a knowledge base that can be shared directly with users. (https://bentleysystems.service-now.com/community?id=kb_article&sysparm_article=KB0047555)