Bentley Systems incident

Identity Management System (IMS) - Users in the US region are experiencing an authentication error when attempting to sign in IMS.bentley.com

Bentley Systems experienced a notice incident on November 1, 2025 affecting Authentication / Login, lasting 1h. The incident has been resolved; the full update timeline is below.

Started: Nov 01, 2025, 05:58 AM UTC
Resolved: Nov 01, 2025, 06:59 AM UTC
Duration: 1h
Detected by Pingoru: Nov 01, 2025, 05:58 AM UTC

Affected components

Authentication / Login

Update timeline

investigating Nov 01, 2025, 05:58 AM UTC

Our team is currently investigating an issue with Identity Management System (IMS). Some users may be having trouble Users in the US region are experiencing an authentication error when attempting to sign in IMS.bentley.com or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
resolved Nov 01, 2025, 06:59 AM UTC

This incident has been resolved and Identity Management System (IMS) is now working normally. Thank you for your cooperation.