Bentley Systems experienced a major incident on October 30, 2025 affecting Authentication / Login and User Management and 1 more component, lasting 2h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 30, 2025, 12:49 PM UTC
Our team is currently investigating an issue with IMS. Some users may be having trouble with connection. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, please contact our support team at 1-800-BENTLEY (1-800-236-8539) to report your issue and open a case. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
- investigating Oct 30, 2025, 01:23 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 30, 2025, 01:33 PM UTC
A fix has been implemented, and we will continue to monitor performance closely.
- resolved Oct 30, 2025, 03:15 PM UTC
All services should now be operating as expected. Thank you.