Bentley Systems incident

IMS - Multiple users are facing test failures and timeout exceptions Errors: Europe Region

Major Resolved View vendor source →

Bentley Systems experienced a major incident on December 2, 2025 affecting Authentication / Login and User Management, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2025, 07:43 AM UTC
Resolved
Dec 02, 2025, 08:07 AM UTC
Duration
23m
Detected by Pingoru
Dec 02, 2025, 07:43 AM UTC

Affected components

Authentication / LoginUser Management

Update timeline

  1. investigating Dec 02, 2025, 07:43 AM UTC

    Our team is currently investigating an issue with IMS in the Europe region. Some users may be having trouble facing test failures and timeout exceptions Errors or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

  2. resolved Dec 02, 2025, 08:07 AM UTC

    The issue has been resolved and remains stable. Thank you for your cooperation.