Bank of New Zealand Outage History

Bank of New Zealand is up right now

Pingoru has recorded 51 incidents for Bank of New Zealand: 32 in the last 12 months and 12 in the last 90 days.

Source: status.bnz.co.nz

51incidents recorded
32last 12 months
12last 90 days
8 hourstypical duration

Incidents, newest first

Major March 1, 2026 Customers are not able to view Documents in the Online Channels 24m Internet Banking, Business Banking, BNZ app (iOS & Android), BNZ Business app (iOS & Android) and 1 more

Started Mar 01, 2026, 08:24 PM UTC· resolved Mar 01, 2026, 08:49 PM UTC

  1. investigating Mar 01, 2026, 08:24 PM UTC

    We are currently investigating this issue.

  2. identified Mar 01, 2026, 08:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 01, 2026, 08:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 01, 2026, 08:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 10, 2026 Customers are not able to access Documents in Online Channels 44m Internet Banking, Business Banking, BNZ app (iOS & Android), BNZ Business app (iOS & Android) and 1 more

Started Feb 10, 2026, 12:09 PM UTC· resolved Feb 10, 2026, 12:54 PM UTC

  1. investigating Feb 10, 2026, 12:09 PM UTC

    We’re investigating the issue and will provide an update when we have more information.

  2. identified Feb 10, 2026, 12:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 10, 2026, 12:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 10, 2026, 12:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 8, 2026 Payments Domestic Outage 43m Domestic payments, Processing payment files

Started Jan 08, 2026, 10:58 PM UTC· resolved Jan 08, 2026, 11:42 PM UTC

  1. identified Jan 08, 2026, 10:58 PM UTC

    RBNZ are experiencing an issue affecting New Zealand Dollar Payments Between NZ domestic banks and BNZ. RBNZ are working to resolve the issue and restore services to normal.

  2. resolved Jan 08, 2026, 11:42 PM UTC

    RBNZ have resolved the issue and restored services to normal at 12:30 09-01-2026

Read the full incident report →

Minor December 24, 2025 Some customers are unable to view credit card balances and or / transactions on internet banking 1h Internet Banking, Accepting card payments, Making card payments, Business Banking and 2 more

Started Dec 24, 2025, 09:52 AM UTC· resolved Dec 24, 2025, 10:53 AM UTC

  1. investigating Dec 24, 2025, 09:52 AM UTC

    Some customers are unable to view credit card balances and or / transactions on internet banking. We’re investigating the issue and will provide an update when we have more information.

  2. investigating Dec 24, 2025, 09:53 AM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 24, 2025, 10:53 AM UTC

    We are continuing to investigate this issue.

  4. resolved Dec 24, 2025, 10:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 10, 2025 Internet Banking unavailable 30m Internet Banking, BankFeeds API, Business Banking, Open Banking Payment Initiation API and 6 more

Started Dec 10, 2025, 10:19 PM UTC· resolved Dec 10, 2025, 10:49 PM UTC

  1. investigating Dec 10, 2025, 10:19 PM UTC

    The following online banking channel is unavailable: - Internet Banking We’re investigating the issue and will provide an update when we have more information.

  2. identified Dec 10, 2025, 10:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 10, 2025, 10:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 10, 2025, 10:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 4, 2025 Some customers are unable to access Personal Internet banking 38m Internet Banking

Started Nov 04, 2025, 07:32 PM UTC· resolved Nov 04, 2025, 08:11 PM UTC

  1. investigating Nov 04, 2025, 07:32 PM UTC

    We’re investigating the issue and will provide an update when we have more information.

  2. identified Nov 04, 2025, 07:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 04, 2025, 08:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 13, 2025 Issues with CARL products 19h 35m Business Banking

Started Oct 13, 2025, 12:31 AM UTC· resolved Oct 13, 2025, 08:06 PM UTC

  1. investigating Oct 13, 2025, 12:31 AM UTC

    We are currently experiencing issues with attempts to change CARL products within IB4B. We are working to remediate this issue, however, in the meantime please contact BNZ 0800 275 269 and our staff will be able to make changes on your behalf.

  2. investigating Oct 13, 2025, 12:31 AM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 13, 2025, 08:06 PM UTC

    Customers can now view CARL account details in IB4B. Thank you for your patience.

Read the full incident report →

Minor September 11, 2025 ATMs 16d 22h BNZ ATMs

Started Sep 11, 2025, 11:45 PM UTC· resolved Sep 28, 2025, 10:16 PM UTC

  1. investigating Sep 11, 2025, 11:46 PM UTC

    We're currently experiencing intermittent issues with deposits at BNZ ATMs. If money deposited at the ATM has not appeared in your account as expected, please make a claim via our disputed deposit process. On the BNZ website, search "Disputing a Smart ATM deposit" https://www.bnz.co.nz/support/everyday-accounts/deposits/disputing-a-smart-atm-deposit

  2. investigating Sep 28, 2025, 10:14 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 28, 2025, 10:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 6, 2025 BNZ Push Notifications 33m BNZ app (iOS & Android)

Started Sep 06, 2025, 07:32 AM UTC· resolved Sep 06, 2025, 08:05 AM UTC

  1. investigating Sep 06, 2025, 07:32 AM UTC

    BNZ push notifications are not being delivered to customer mobile apps successfully. We apologise for the inconvenience and hope to have this resolved soon.

  2. investigating Sep 06, 2025, 07:33 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 06, 2025, 08:05 AM UTC

    BNZ push notifications are now being successfully delivered to customer mobile apps. Thanks for your patience while we resolved this issue.

Read the full incident report →

Critical August 31, 2025 BNZ ATM's 44m BNZ ATMs

Started Aug 31, 2025, 02:53 AM UTC· resolved Aug 31, 2025, 03:38 AM UTC

  1. investigating Aug 31, 2025, 02:53 AM UTC

    BNZ is currently investigating reports of issues with BNZ ATM’s

  2. investigating Aug 31, 2025, 02:56 AM UTC

    The BNZ ATM network is currently unavailable for customers to use. We are urgently investigating. In the interim, BNZ customers can continue to make withdrawals and account enquiries at other bank ATMs as normal.

  3. resolved Aug 31, 2025, 03:38 AM UTC

    The issue identified with BNZ ATM’s has been resolved.

Read the full incident report →

Critical August 18, 2025 ATMs- INV 2h 28m BNZ ATMs

Started Aug 18, 2025, 03:58 AM UTC· resolved Aug 18, 2025, 06:26 AM UTC

  1. investigating Aug 18, 2025, 03:58 AM UTC

    The BNZ ATM network is currently unavailable for customers to use. We are urgently investigating. In the interim, BNZ customers can continue to make all other transactions including at other bank ATM's as normal.

  2. investigating Aug 18, 2025, 04:00 AM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 18, 2025, 04:00 AM UTC

    We are continuing to investigate this issue.

  4. resolved Aug 18, 2025, 06:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 13, 2025 Customers are unable to see Transactions in Mobile Internet Banking and Mobile Internet Banking for Business 47m BNZ app (iOS & Android), BNZ Business app (iOS & Android)

Started Aug 13, 2025, 07:22 PM UTC· resolved Aug 13, 2025, 08:09 PM UTC

  1. investigating Aug 13, 2025, 07:22 PM UTC

    We’re investigating an issue where customers are not able to see transactions on Mobile Internet Banking and Mobile Internet Banking For Business and will provide an update when we have more information.

  2. resolved Aug 13, 2025, 08:09 PM UTC

    The issue has been resolved and customers are now able to see transactions on Mobile Internet Banking and Mobile Internet Banking for Business

Read the full incident report →

Major July 31, 2025 Issue with bank feeds 3d Internet Banking, Business Banking, BNZ app (iOS & Android), BNZ Business app (iOS & Android) and 1 more

Started Jul 31, 2025, 08:32 PM UTC· resolved Aug 03, 2025, 08:59 PM UTC

  1. investigating Jul 31, 2025, 08:32 PM UTC

    Transaction information in Xero and MYOB feeds from 31/07/2025 is currently delayed. We’re investigating the issue and will provide an update when we have more information.

  2. identified Jul 31, 2025, 09:07 PM UTC

    Transaction information in Xero and MYOB feeds from 31/07 are currently delayed. Transaction information in Xero feeds from 31/07 are currently delayed and will be made available tomorrow morning (02/08). Transaction information for MYOB will be made available once processing completes today.

  3. identified Jul 31, 2025, 09:36 PM UTC

    Customer statements in business banking will be delayed due to this incident and made available this afternoon (01/08).

  4. identified Jul 31, 2025, 09:40 PM UTC

    Customer statements in personal banking will also be delayed due to this incident and made available this afternoon (01/08).

  5. identified Aug 01, 2025, 12:08 AM UTC

    Customer statements are now available in all online banking channels.

  6. identified Aug 01, 2025, 02:56 AM UTC

    Transaction information in MYOB is now available. Transaction information in Xero feeds from 31/07 are currently delayed and will be made available tomorrow morning (02/08).

  7. resolved Aug 03, 2025, 08:59 PM UTC

    Incident has been resolved.

Read the full incident report →

Major July 18, 2025 Some customers are unable to login in Internet banking for business 1h 9m Business Banking

Started Jul 18, 2025, 04:28 AM UTC· resolved Jul 18, 2025, 05:38 AM UTC

  1. investigating Jul 18, 2025, 04:28 AM UTC

    We’re investigating the issue and will provide an update when we have more information.

  2. resolved Jul 18, 2025, 05:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 19, 2025 Some customers are unable to log in to Internet Banking 25m Internet Banking

Started Jun 19, 2025, 04:47 AM UTC· resolved Jun 19, 2025, 05:13 AM UTC

  1. investigating Jun 19, 2025, 04:47 AM UTC

    We’re investigating an issue where Starlink customers can't access to Internet Banking. We will provide an update when we have more information. Customers can still use the Mobile Internet Banking app to do their banking.

  2. resolved Jun 19, 2025, 05:13 AM UTC

    Customers can now log in to Internet Banking. Thank you for your patience.

Read the full incident report →

Minor June 18, 2025 Online banking transaction history from yesterday the 18th of June unavailable 1d Internet Banking, BankFeeds API, Accepting card payments, Domestic payments and 15 more

Started Jun 18, 2025, 08:47 PM UTC· resolved Jun 19, 2025, 09:10 PM UTC

  1. investigating Jun 18, 2025, 08:47 PM UTC

    An issue impacting transaction history has been resolved on Mobile and Internet Banking. Transactions from 18th June are however currently unavailable for MYOB and XERO feeds and this is expected to affect customer reconciliations today. This will be corrected overnight tonight and we would like to apologise for any inconvenience caused.

  2. investigating Jun 18, 2025, 09:06 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 18, 2025, 09:18 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 18, 2025, 09:38 PM UTC

    We are continuing to investigate this issue.

  5. investigating Jun 19, 2025, 12:22 AM UTC

    We are continuing to investigate this issue.

  6. identified Jun 19, 2025, 12:24 AM UTC

    The issue has been identified and a fix is being implemented.

  7. monitoring Jun 19, 2025, 12:25 AM UTC

    An issue impacting transaction history has been resolved on Mobile and Internet Banking. Transactions from 18th June are however currently unavailable for MYOB and XERO feeds and this is expected to affect customer reconciliations today. This will be corrected overnight tonight and we would like to apologise for any inconvenience caused.

  8. monitoring Jun 19, 2025, 12:26 AM UTC

    We are continuing to monitor for any further issues.

  9. monitoring Jun 19, 2025, 12:28 AM UTC

    An issue impacting transaction history has been resolved on Mobile and Internet Banking. Transactions from 18th June are however currently unavailable for MYOB and XERO feeds and this is expected to affect customer reconciliations today. This will be corrected overnight tonight and we would like to apologise for any inconvenience caused. In the meantime, to avoid duplicate transactions, we recommend against importing transactions manually into MYOB and Xero

  10. monitoring Jun 19, 2025, 03:38 AM UTC

    We are continuing to monitor for any further issues.

  11. resolved Jun 19, 2025, 09:10 PM UTC

    We have resolved an issue affecting our external payments API services.

Read the full incident report →

Minor June 5, 2025 We are currently experiencing issues with transaction history in Mobile and Internet Banking. We apologise for any inconvenience. 1h 13m Internet Banking, BankFeeds API, Business Banking, BNZ app (iOS & Android) and 2 more

Started Jun 05, 2025, 12:02 AM UTC· resolved Jun 05, 2025, 01:16 AM UTC

  1. investigating Jun 05, 2025, 12:02 AM UTC

    We’re investigating the issue and will provide an update when we have more information.

  2. investigating Jun 05, 2025, 12:03 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 05, 2025, 12:11 AM UTC

    We are continuing to investigate this issue. Business banking, CFS, and Bankfeeds API are also impacted.

  4. resolved Jun 05, 2025, 01:16 AM UTC

    Customers can now view their transaction history in all online channels. Thank you for your patience.

Read the full incident report →

Notice April 17, 2025 Some customers are unable to login to Online Channels –

Started Apr 17, 2025, 08:16 PM UTC· resolved Apr 17, 2025, 08:16 PM UTC

  1. resolved Apr 17, 2025, 08:19 PM UTC

    Services have now been recovered. Thank you for your patience.

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Notice April 16, 2025 Duplicate Transactions on BNZ Flexi Debit Cards 36d 19h Making card payments

Started Apr 16, 2025, 12:26 AM UTC· resolved May 22, 2025, 08:18 PM UTC

  1. investigating Apr 16, 2025, 12:26 AM UTC

    We are currently investigating this issue.

  2. resolved May 22, 2025, 08:18 PM UTC

    This incident has been resolved.

Read the full incident report →