Resolved after 30 minutes, affecting Internet Banking and BankFeeds API and 1 more, on December 10, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Internet BankingBankFeeds APIBusiness BankingOpen Banking Payment Initiation APIBNZ app (iOS & Android)Open Banking Account Information APIBNZ Business app (iOS & Android)Foreign Exchange APIsClient Fund ServicesBulk Payment API
Update timeline
- investigating Dec 10, 2025, 10:19 PM UTC
The following online banking channel is unavailable: - Internet Banking We’re investigating the issue and will provide an update when we have more information.
- identified Dec 10, 2025, 10:41 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 10, 2025, 10:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 10, 2025, 10:49 PM UTC
This incident has been resolved.
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