Bank of New Zealand incident

We are currently experiencing issues with transaction history in Mobile and Internet Banking. We apologise for any inconvenience.

Resolved after 1 hour 13 minutes, affecting Internet Banking and BankFeeds API and 1 more, on June 5, 2025.

resolved Jun 05, 2025, 01:16 AM UTC

Customers can now view their transaction history in all online channels. Thank you for your patience.

Started
Jun 05, 2025, 12:02 AM UTC
Resolved
Jun 05, 2025, 01:16 AM UTC
Duration
1h 13m
Detected by Pingoru
Jun 05, 2025, 12:02 AM UTC

Affected components

Internet BankingBankFeeds APIBusiness BankingBNZ app (iOS & Android)BNZ Business app (iOS & Android)Client Fund Services

Update timeline

  1. investigating Jun 05, 2025, 12:02 AM UTC

    We’re investigating the issue and will provide an update when we have more information.

  2. investigating Jun 05, 2025, 12:03 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 05, 2025, 12:11 AM UTC

    We are continuing to investigate this issue. Business banking, CFS, and Bankfeeds API are also impacted.

  4. resolved Jun 05, 2025, 01:16 AM UTC

    Customers can now view their transaction history in all online channels. Thank you for your patience.

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