Bank of New Zealand incident

Issues with CARL products

Minor Vendor's status page →

Resolved after 19 hours 35 minutes, affecting Business Banking, on October 13, 2025.

resolved Oct 13, 2025, 08:06 PM UTC

Customers can now view CARL account details in IB4B. Thank you for your patience.

Started
Oct 13, 2025, 12:31 AM UTC
Resolved
Oct 13, 2025, 08:06 PM UTC
Duration
19h 35m
Detected by Pingoru
Oct 13, 2025, 12:31 AM UTC

Affected components

Business Banking

Update timeline

  1. investigating Oct 13, 2025, 12:31 AM UTC

    We are currently experiencing issues with attempts to change CARL products within IB4B. We are working to remediate this issue, however, in the meantime please contact BNZ 0800 275 269 and our staff will be able to make changes on your behalf.

  2. investigating Oct 13, 2025, 12:31 AM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 13, 2025, 08:06 PM UTC

    Customers can now view CARL account details in IB4B. Thank you for your patience.

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