Resolved after 3 days, affecting Internet Banking and Business Banking and 1 more, on July 31, 2025.
Transaction information in MYOB is now available. Transaction information in Xero feeds from 31/07 are currently delayed and will be made available tomorrow morning (02/08).
Affected components
Update timeline
- investigating Jul 31, 2025, 08:32 PM UTC
Transaction information in Xero and MYOB feeds from 31/07/2025 is currently delayed. We’re investigating the issue and will provide an update when we have more information.
- identified Jul 31, 2025, 09:07 PM UTC
Transaction information in Xero and MYOB feeds from 31/07 are currently delayed. Transaction information in Xero feeds from 31/07 are currently delayed and will be made available tomorrow morning (02/08). Transaction information for MYOB will be made available once processing completes today.
- identified Jul 31, 2025, 09:36 PM UTC
Customer statements in business banking will be delayed due to this incident and made available this afternoon (01/08).
- identified Jul 31, 2025, 09:40 PM UTC
Customer statements in personal banking will also be delayed due to this incident and made available this afternoon (01/08).
- identified Aug 01, 2025, 12:08 AM UTC
Customer statements are now available in all online banking channels.
- identified Aug 01, 2025, 02:56 AM UTC
Transaction information in MYOB is now available. Transaction information in Xero feeds from 31/07 are currently delayed and will be made available tomorrow morning (02/08).
- resolved Aug 03, 2025, 08:59 PM UTC
Incident has been resolved.
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