Bank of New Zealand incident

BNZ ATM's

Resolved after 44 minutes, affecting BNZ ATMs, on August 31, 2025.

investigating Aug 31, 2025, 02:56 AM UTC

The BNZ ATM network is currently unavailable for customers to use. We are urgently investigating. In the interim, BNZ customers can continue to make withdrawals and account enquiries at other bank ATMs as normal.

Started
Aug 31, 2025, 02:53 AM UTC
Resolved
Aug 31, 2025, 03:38 AM UTC
Duration
44m
Detected by Pingoru
Aug 31, 2025, 02:53 AM UTC

Affected components

BNZ ATMs

Update timeline

  1. investigating Aug 31, 2025, 02:53 AM UTC

    BNZ is currently investigating reports of issues with BNZ ATM’s

  2. investigating Aug 31, 2025, 02:56 AM UTC

    The BNZ ATM network is currently unavailable for customers to use. We are urgently investigating. In the interim, BNZ customers can continue to make withdrawals and account enquiries at other bank ATMs as normal.

  3. resolved Aug 31, 2025, 03:38 AM UTC

    The issue identified with BNZ ATM’s has been resolved.

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