Bank of New Zealand incident

Customers are not able to view Documents in the Online Channels

Resolved after 24 minutes, affecting Internet Banking and Business Banking and 1 more, on March 1, 2026.

monitoring Mar 01, 2026, 08:39 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Mar 01, 2026, 08:24 PM UTC
Resolved
Mar 01, 2026, 08:49 PM UTC
Duration
24m
Detected by Pingoru
Mar 01, 2026, 08:24 PM UTC

Affected components

Internet BankingBusiness BankingBNZ app (iOS & Android)BNZ Business app (iOS & Android)Client Fund Services

Update timeline

  1. investigating Mar 01, 2026, 08:24 PM UTC

    We are currently investigating this issue.

  2. identified Mar 01, 2026, 08:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 01, 2026, 08:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 01, 2026, 08:49 PM UTC

    This incident has been resolved.

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