Bank of New Zealand incident

ATMs

Minor Vendor's status page →

Resolved after 16 days 22 hours, affecting BNZ ATMs, on September 11, 2025.

investigating Sep 28, 2025, 10:14 PM UTC

We are continuing to investigate this issue.

Started
Sep 11, 2025, 11:45 PM UTC
Resolved
Sep 28, 2025, 10:16 PM UTC
Duration
16d 22h
Detected by Pingoru
Sep 11, 2025, 11:45 PM UTC

Affected components

BNZ ATMs

Update timeline

  1. investigating Sep 11, 2025, 11:46 PM UTC

    We're currently experiencing intermittent issues with deposits at BNZ ATMs. If money deposited at the ATM has not appeared in your account as expected, please make a claim via our disputed deposit process. On the BNZ website, search "Disputing a Smart ATM deposit" https://www.bnz.co.nz/support/everyday-accounts/deposits/disputing-a-smart-atm-deposit

  2. investigating Sep 28, 2025, 10:14 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 28, 2025, 10:16 PM UTC

    This incident has been resolved.

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