Bank of New Zealand Outage History

Bank of New Zealand is up right now

Pingoru has recorded 51 incidents for Bank of New Zealand: 32 in the last 12 months and 12 in the last 90 days.

Source: status.bnz.co.nz

51incidents recorded
32last 12 months
12last 90 days
8 hourstypical duration

Incidents, newest first

Notice October 23, 2026 SWIFT Cold Start 1d 21h Domestic payments, Processing payment files

Started Oct 23, 2026, 01:47 AM UTC· resolved Oct 24, 2026, 11:13 PM UTC

  1. investigating Oct 23, 2026, 01:47 AM UTC

    SWIFT is performing a Cold Start maintenance this weekend on Sunday 25th October. The indication is this will be completed by 11:00am, so to give a buffer for any delays normal processing flows should be able to resume from noon (12:00pm NZDT). The outage will delay domestic payments from one bank to another within the specific period. Payments between accounts held at BNZ are unaffected.

  2. investigating Oct 24, 2026, 10:31 AM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 24, 2026, 11:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 13, 2026 Mobile Banking and Internet Banking are unavailable 6m Internet Banking, Business Banking, BNZ app (iOS & Android), BNZ Business app (iOS & Android)

Started Oct 13, 2026, 03:57 AM UTC· resolved Oct 13, 2026, 04:03 AM UTC

  1. investigating Oct 13, 2026, 03:57 AM UTC

    We’re investigating the issue and will provide an update when we have more information.

  2. resolved Oct 13, 2026, 04:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 29, 2026 Intermittent access issue for iOS customers to Mobile Internet Banking and Mobile Banking for Business 5h 32m Internet Banking, BankFeeds API, Business Banking, Open Banking Payment Initiation API and 6 more

Started Sep 29, 2026, 01:54 AM UTC· resolved Sep 29, 2026, 07:27 AM UTC

  1. identified Sep 29, 2026, 01:54 AM UTC

    We’re aware of a global issue impacting our iOS applications and will provide an update when we have more information.

  2. resolved Sep 29, 2026, 07:27 AM UTC

    All online banking channels are now operational. Thank you for your patience.

Read the full incident report →

Major September 27, 2026 All ATM's Currently Unavailable 30m BNZ ATMs

Started Sep 27, 2026, 11:56 AM UTC· resolved Sep 27, 2026, 12:27 PM UTC

  1. investigating Sep 27, 2026, 11:56 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 27, 2026, 12:25 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 27, 2026, 12:26 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Sep 27, 2026, 12:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Sep 27, 2026, 12:27 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Sep 27, 2026, 12:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 24, 2026 Make Bankfeeds a partial outage –

Started Sep 24, 2026, 04:00 PM UTC· resolved Sep 24, 2026, 04:00 PM UTC

  1. resolved Sep 25, 2026, 02:09 AM UTC

    We experienced an overnight processing issue that meant some accounts linked to Xero and MYOB were not updated as expected. The issue has now been resolved, and both Xero and MYOB will be fully up to date after tomorrow’s refreshes.

Read the full incident report →

Minor September 24, 2026 Confirmation of Payees Outage 31m Internet Banking, BankFeeds API, Accepting card payments, Domestic payments and 15 more

Started Sep 24, 2026, 02:31 AM UTC· resolved Sep 24, 2026, 03:02 AM UTC

  1. identified Sep 24, 2026, 02:31 AM UTC

    We are aware of issue affecting our Confirmation of Payees function in our Digital Channels. We are currently investigating this issue and are working to resolve the issue and restore services to normal.

  2. resolved Sep 24, 2026, 03:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 18, 2026 VISA Card Transaction Processing Outage 3h 7m Accepting card payments, Making card payments

Started Sep 18, 2026, 08:45 PM UTC· resolved Sep 18, 2026, 11:53 PM UTC

  1. identified Sep 18, 2026, 08:45 PM UTC

    Unplanned maintenance: We are currently experiencing issues processing the following transactions. • BNZ VISA Debit and Credit Card Teams are investigating and updates will be provided as they are received

  2. identified Sep 18, 2026, 08:52 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Sep 18, 2026, 08:54 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 18, 2026, 09:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 18, 2026, 11:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 8, 2026 Some customers are unable to view transactions from BNZ App 18h 14m BNZ app (iOS & Android), BNZ Business app (iOS & Android)

Started Sep 08, 2026, 05:04 AM UTC· resolved Sep 08, 2026, 11:18 PM UTC

  1. investigating Sep 08, 2026, 05:04 AM UTC

    We are aware of an issue affecting some customers viewing transactions from BNZ Business App

  2. investigating Sep 08, 2026, 05:41 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 08, 2026, 09:33 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Sep 08, 2026, 11:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 6, 2026 www.bnz.co.nz Search Functionality not Working 1h 26m www.bnz.co.nz

Started Sep 06, 2026, 10:07 PM UTC· resolved Sep 06, 2026, 11:34 PM UTC

  1. identified Sep 06, 2026, 10:07 PM UTC

    We are aware of an issue affecting search results on www.bnz.co.nz.

  2. identified Sep 06, 2026, 10:56 PM UTC

    Remediation activities are currently underway to resolve the issue.

  3. resolved Sep 06, 2026, 11:34 PM UTC

    This incident has been resolved. Full search capability has been restored via the BNZ website (www.bnz.co.nz)

Read the full incident report →

Minor August 27, 2026 BNZ Partners Centre Booking Issues 5d Contact Centre

Started Aug 27, 2026, 12:54 AM UTC· resolved Sep 01, 2026, 01:24 AM UTC

  1. investigating Aug 27, 2026, 12:54 AM UTC

    We are currently experiencing technical issues with our Partners Centre room booking system which is temporarily unavailable. We apologise for any inconvenience this may cause.

  2. resolved Sep 01, 2026, 01:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 3, 2026 Some customers are unable to do file uploads in Business Banking 1h 19m Business Banking

Started Aug 03, 2026, 08:56 AM UTC· resolved Aug 03, 2026, 10:16 AM UTC

  1. investigating Aug 03, 2026, 08:56 AM UTC

    We’re investigating the issue and will provide an update when we have more information.

  2. monitoring Aug 03, 2026, 10:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 03, 2026, 10:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 30, 2026 Cards Transaction Processing Outage 1h 59m Accepting card payments, Making card payments

Started Jul 30, 2026, 09:45 PM UTC· resolved Jul 30, 2026, 11:45 PM UTC

  1. investigating Jul 30, 2026, 09:45 PM UTC

    We are currently experiencing issues processing the following transactions. • BNZ debit/EFTPOS cards - PIN Only. PayWave not impacted.

  2. monitoring Jul 30, 2026, 11:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 30, 2026, 11:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 11, 2026 Some customers are unable to view credit card balances, today's transactions, and instance balances. 8h 33m Internet Banking, Business Banking, BNZ app (iOS & Android), BNZ Business app (iOS & Android)

Started Jul 11, 2026, 09:47 PM UTC· resolved Jul 12, 2026, 06:20 AM UTC

  1. investigating Jul 11, 2026, 09:47 PM UTC

    Some customers are unable to view credit card balances, today's transactions, and instance balances. We’re investigating the issue and will provide an update when we have more information.

  2. investigating Jul 11, 2026, 09:52 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 11, 2026, 11:33 PM UTC

    We are continuing to investigate this issue.

  4. resolved Jul 12, 2026, 06:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 19, 2026 Mobile Internet Banking unavailable 3h 18m BNZ app (iOS & Android), BNZ Business app (iOS & Android)

Started Jun 19, 2026, 06:27 AM UTC· resolved Jun 19, 2026, 09:46 AM UTC

  1. investigating Jun 19, 2026, 06:27 AM UTC

    We are currently investigating this issue.

  2. investigating Jun 19, 2026, 06:37 AM UTC

    The following online banking channels are unavailable: - BNZ app (iOS & Android) - BNZ Business app (iOS & Android) We’re investigating the issue and will provide an update when we have more information.

  3. monitoring Jun 19, 2026, 06:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 19, 2026, 09:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 17, 2026 Importing a Transaction File (File uploads) is currently unavailable on Internet Banking for Business 2h 21m Business Banking

Started Jun 17, 2026, 03:02 PM UTC· resolved Jun 17, 2026, 05:24 PM UTC

  1. investigating Jun 17, 2026, 03:02 PM UTC

    We are aware of an issue affecting Importing a Transaction File (File uploads) in Internet Banking for Business.

  2. identified Jun 17, 2026, 04:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 17, 2026, 05:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 13, 2026 www.bnz.co.nz search functionality not working 1h 11m www.bnz.co.nz, BNZ ATMs

Started Jun 13, 2026, 12:07 AM UTC· resolved Jun 13, 2026, 01:18 AM UTC

  1. investigating Jun 13, 2026, 12:07 AM UTC

    We are aware of an issue affecting search results on www.bnz.co.nz.

  2. monitoring Jun 13, 2026, 01:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 13, 2026, 01:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 21, 2026 Duplicated transactions for internet banking 43m Internet Banking, Business Banking, BNZ app (iOS & Android), BNZ Business app (iOS & Android) and 1 more

Started May 21, 2026, 07:09 PM UTC· resolved May 21, 2026, 07:53 PM UTC

  1. investigating May 21, 2026, 07:09 PM UTC

    We are currently experiencing issues that may mean some transactions are duplicated, we are investigating.

  2. investigating May 21, 2026, 07:14 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 21, 2026, 07:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 10, 2026 Internet Banking and Business Banking unavailable 1h 11m Internet Banking, BankFeeds API, Business Banking, Open Banking Payment Initiation API and 6 more

Started May 10, 2026, 08:30 PM UTC· resolved May 10, 2026, 09:42 PM UTC

  1. investigating May 10, 2026, 08:30 PM UTC

    The following online banking channels are unavailable: - Internet Banking - Internet Banking for Business We’re investigating the issue and will provide an update when we have more information.

  2. monitoring May 10, 2026, 09:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 10, 2026, 09:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 28, 2026 Online banking unavailable 51m Internet Banking, BankFeeds API, Business Banking, Open Banking Payment Initiation API and 6 more

Started Apr 28, 2026, 03:32 AM UTC· resolved Apr 28, 2026, 04:24 AM UTC

  1. investigating Apr 28, 2026, 03:32 AM UTC

    The following online banking channels are unavailable: - Internet Banking - Business Banking - BNZ app (iOS & Android) - BNZ Business app (iOS & Android) - Client Funds Service We’re investigating the issue and will provide an update when we have more information.

  2. resolved Apr 28, 2026, 04:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 21, 2026 Potential Delay in the Processing of Merchant Settlements through Cybersource and MGS 1d 15h Settlement

Started Apr 21, 2026, 04:23 AM UTC· resolved Apr 22, 2026, 08:19 PM UTC

  1. investigating Apr 21, 2026, 04:23 AM UTC

    We are aware of issue affecting our Merchant settlement files through Cybersource and MGS, which could potentially cause delays. We are currently investigating this issue and are working to resolve and restore services to normal.

  2. investigating Apr 21, 2026, 04:25 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 22, 2026, 08:19 PM UTC

    All settlement files have now been received and were processed with the first run today. Including all outstanding MGS and Cybersource files.

Read the full incident report →

Minor April 12, 2026 There is an issue with payments by file import and the team is working on it. 1h 15m Business Banking

Started Apr 12, 2026, 09:43 PM UTC· resolved Apr 12, 2026, 10:59 PM UTC

  1. investigating Apr 12, 2026, 09:43 PM UTC

    We’re investigating the issue and will provide an update when we have more information.

  2. resolved Apr 12, 2026, 10:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 2, 2026 There is currently an issue where IB4B customers cannot make future dated international payments and customers on all online channels cannot view some rates for some currency exchanges for international payments. 1h 33m Internet Banking, Business Banking, BNZ app (iOS & Android), BNZ Business app (iOS & Android)

Started Apr 02, 2026, 11:00 PM UTC· resolved Apr 03, 2026, 12:34 AM UTC

  1. investigating Apr 02, 2026, 11:00 PM UTC

    We are currently investigating the issue.

  2. resolved Apr 03, 2026, 12:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 11, 2026 There is an issue with payments by file upload and the team is working on it. 4h 40m Business Banking, Bulk Payment API, Bankfeeds File Transfer

Started Mar 11, 2026, 08:15 PM UTC· resolved Mar 12, 2026, 12:55 AM UTC

  1. investigating Mar 11, 2026, 08:15 PM UTC

    We are currently investigating the issue.

  2. investigating Mar 11, 2026, 08:15 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 12, 2026, 12:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 9, 2026 Customers are unable to make an international payments on all online channels intermittently. 1h 3m Internet Banking, Business Banking, BNZ app (iOS & Android), BNZ Business app (iOS & Android)

Started Mar 09, 2026, 09:39 PM UTC· resolved Mar 09, 2026, 10:43 PM UTC

  1. investigating Mar 09, 2026, 09:39 PM UTC

    We are currently investigating the issue.

  2. resolved Mar 09, 2026, 10:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 5, 2026 PCIB Bill Payment issue – Internet Banking

Started Mar 05, 2026, 06:37 AM UTC· resolved Mar 05, 2026, 06:37 AM UTC

  1. resolved Mar 05, 2026, 06:37 AM UTC

    This incident has been resolved.

Read the full incident report →